My bed had dirt or sand in it. I couldnt sleep in it. The room heater did not work. There was nobody available to fix it. I asked at the desk for extra blankets, they did not have any until 10 pm. The kitchenette had nothing in it, no dishes, pans, silverware.
Nice rooms with kitchen/fridge/stove but no coffee maker? No ice machine on the property? Nothing to use in the kitchen- pans/plates/utensils ? Kitchen isn’t very usable unless you bring your own equipment
Clean and friendly
We booked two rooms and stayed on the 3rd floor. Unfortunately, one of the rooms had very large cockroaches that we were shocked to find 2 days in a row. The property was otherwise comfortable, the coffee and "grab and go" breakfast convenient and the staff very friendly and efficient.
There was some kind of smell in the hallways but other than that everything else was ok
Terrible services dirty rooms and non working microwave
It was just a bad experience staying there and they seemed like they didnt care
Considering the ridiculous price you would think they would offer great amenities and a decent breakfast; no. Won't be back.
Hotel was dirty and the chairs in the room were stained and smelled. The iron was damaged and the front desk had to go through 4 of them to find one in good condition. However, staff was accommodating and allowed a late check out so we could get ready for a wedding.
The lobby smelled of dirty restroom. The staff was great and friendly. The room had no cups, plates or anything in the cub bards.
Good location near mall and other stores. Good room for the price.
The staff was nice. I booked a non smoking room but when we walked in it obviously smelled like smoke. The place had a motel feel to it. The bathroom was clean but some areas were overlooked or wiped down not clean (toilet).
The room seemed a little old and outdated. Worse than that was the smell. It smelled like moldy bread. I believe the air conditioning filter needs to be replaced which created the odor. We notified the front desk staff upon arrival, and borrowed air freshener to help with the odor. At check out, we suggested that the air conditioning filter be replaced as soon as possible. The continental breakfast had very little options.
Staff were friendly. Hotel room was clean. Their confines breakfast was the only dissapointment. It consisted of cheap muffins, coffee, hot chocolate, and oatmeal. They didn’t offer any fruit like most continental breakfasts.
Just needed to stay one night. The air conditioner was loud, kept waking me. The bed was good, the room was clean, but I had a terrible time sleeping because of the air conditioner and the window wouldn't open for fresh air.
Extended Stay America Suites Temecula Wine Country is located within a mile (2 km) of Promenade and Paint a Dream. This 107-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.
Extended Stay America Suites Temecula Wine Country features free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
My bed had dirt or sand in it. I couldnt sleep in it. The room heater did not work. There was nobody available to fix it. I asked at the desk for extra blankets, they did not have any until 10 pm. The kitchenette had nothing in it, no dishes, pans, silverware.
Nice rooms with kitchen/fridge/stove but no coffee maker? No ice machine on the property? Nothing to use in the kitchen- pans/plates/utensils ? Kitchen isn’t very usable unless you bring your own equipment
Jennifer, thank you for being our guest at Extended Stay America. We are glad we were able to meet most of your expectations. However, we are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Clean and friendly
We booked two rooms and stayed on the 3rd floor. Unfortunately, one of the rooms had very large cockroaches that we were shocked to find 2 days in a row. The property was otherwise comfortable, the coffee and "grab and go" breakfast convenient and the staff very friendly and efficient.
Laraine, thank you for your review. We are happy to know you liked our cordial staff as well as our grab-and-go breakfast offerings. However, we are sorry for the issue you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
There was some kind of smell in the hallways but other than that everything else was ok
Edward, thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us, but we regret the smoke smell you experienced. Your comments will be shared with the housekeeping staff to be more diligent going forward. We appreciate your business and hope to see you again soon! Sincerely, Hotel Management
Terrible services dirty rooms and non working microwave
Thank you for taking the time to post a review. We apologize for the issues in your suite. Your concerns will be shared with our housekeeping and maintenance teams for review and action. We are also sorry our service was not to your expectations. Your feedback is important to us, and we will use it to improve our services going forward. We hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
It was just a bad experience staying there and they seemed like they didnt care
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dear Shawn, Thank you for sharing your review and the details surrounding your recent stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management