Liked the stay , but the activities such as the inflatable course was always booked and also wasn’t open a lot so has limited availability. I wouldn’t count on it being open during your stay.
Great place with lots of restaurants within walking distance
No pool service, restaurant and bars closed at 10. Facility seemed old and run down.
Nice
Just an ok hotel. Needs and upgrade and cleaning. Location is excellent and beach is nice- but it’s dated and service is fairly flow.
We enjoyed the restaurants and location. There were many activities for the kids to partake in as well. The beach cabanas we’re great to lounge in. The kids were busy the whole time with activities and very friendly staff. The property is very dated. The bathrooms have rust all over. Our bathroom had condensation dripping so bad it puddles up on the bathroom floor. The hotel is just very old and a little deceiving from the photos for the price.
We liked all the amenities for the kids we didnt like how it was difficult to find the designated smoking areas for people that visited us and when we did they were in high traffic areas it would have been nice if these were marked better maybe instead of white dispensers maybe red or a different color and maybe put in or near the parking lot in less high traffic areas
This property was not clean. I paid a Four Seasons price for a Motel 6 stay. There were roaches in our room and it was very outdated.
Don’t come here for a luxury break but it was good for us with young kids as you didn’t feel like you had to keep them on a leash. Staff were very kind to us but the property was definitely in need of tlc. Beach was beautiful and overall we had a great vacation.
1. The woman’s bathroom by the pool was out of service and when I went around the bend to bring my daughter to use the one nearest by the Salty Tiki bar I ran into vomit covered with a towel inside the entire shower. When I asked the bartender to call to have it cleaned he said he would call. I went back two hours later it was still there. I mentioned this to member services and they didn’t apologize and said I should’ve contacted cleaning services. As far as I’m concerned they are all staffed and employed and should care about their facility. 2. I hadn’t had my room cleaned in three days and called housekeeping to come bring basic necessities like towels and toilet paper and they never came to bring it. I brought this to member services and was told to go to registration. I was told that due to Covid they only service the room every three days and to call for what I needed - which I had and the request was never fulfilled until I approached front desk. The attendant handed me the towels and toilet paper at which point I asked to have it sent to the room rather than me walkthrough the reset with towels and toilet paper in hand. He then asked for a list of what I needed which was later sent to my room. 3. The rail by the hot tub was broken and dangerous liability. 4. There was no free shuttle back and forth to airport. 5. After bringing up these issues to member services/front desk I was told there was nothing that could be done and it was bc they were understaffed.
Fun place, stuff to do for the kids, loved the s’mores nights.
Needs to be updated. Rooms outdated, closet doors crummy, AC went out twice, elevators are old and skipped floors, housekeeping didn’t clean every day (they claim COVID, but that’s old considering they don’t wear masks anymore)
The beach was great. Room was in need of some updating. Overall a very nice hotel but would probably try their sister hotel, RumFish, next time for a more low key stay.
Everything was great. Everyone was friendly and the pools and beach were just what the family needed. Slide, s’mores on the beach, pirate show, live music, and delicious food made for a very nice getaway. We even saw dolphins and a manatee while swimming in the ocean!
Amenities
They never cleaned the room the whole time we stayed not even the every 4th day and we had to go and get supplies even after we called. We ask the on house keeping staff to empty the trash and she states there is a trash bin outside our door by the elevator. Only about 1/2 the staff wore masks and out of those most didn’t wear them properly
Lots of things for the kids to do, but room accommodations were disappointing. We had to call the front desk several times for room issues. For the amount we paid, I would have expected more for the room accommodations.
After check-in was sent to another desk for a parking pass where they pitched a time share. One parking pass is free. Beyond that it’s $25/day. Was not disclosed prior to reservation neither was the timeshare. Buildings tired and need of some repair and fresh paint. Housekeeping didn’t show up til 5pm Expensive for what you get.
TradeWinds Island Grand places you within a 15-minute stroll of popular sights such as Dolphin Landings Charter Boat Center and Upham Beach. This 585-room, 4-star resort has 5 outdoor pools along with a full-service spa and 2 restaurants.
Enjoy the garden views at Palm Court Italian Grill, one of 2 onsite restaurants. You can get a quick energy boost at the 2 coffee shops/cafes.
Guests can expect free WiFi and flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Guests of TradeWinds Island Grand have access to a full-service spa, 5 outdoor pools, and a children's pool. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a gym, 2 spa tubs, and outdoor tennis courts.
Liked the stay , but the activities such as the inflatable course was always booked and also wasn’t open a lot so has limited availability. I wouldn’t count on it being open during your stay.
Great place with lots of restaurants within walking distance
No pool service, restaurant and bars closed at 10. Facility seemed old and run down.
It appears we still have a little room for improvement. Please accept my apologies, and I have forwarded this to the appropriate mangers for further review. Thank you for letting us know, so as to ensure an excellent experience for all our guest. Thank you,
Nice
We greatly appreciate your rating of excellent! Thank you for providing us the opportunity to render our services and products, combined with the best beach location there is. We hope to see you again. Thank you,
Just an ok hotel. Needs and upgrade and cleaning. Location is excellent and beach is nice- but it’s dated and service is fairly flow.
We enjoyed the restaurants and location. There were many activities for the kids to partake in as well. The beach cabanas we’re great to lounge in. The kids were busy the whole time with activities and very friendly staff. The property is very dated. The bathrooms have rust all over. Our bathroom had condensation dripping so bad it puddles up on the bathroom floor. The hotel is just very old and a little deceiving from the photos for the price.
We appreciate your overall positive rating, but it appears we still have a little room for improvement. Please let us know, so as to ensure an excellent experience for all our guest. Thank you,
We liked all the amenities for the kids we didnt like how it was difficult to find the designated smoking areas for people that visited us and when we did they were in high traffic areas it would have been nice if these were marked better maybe instead of white dispensers maybe red or a different color and maybe put in or near the parking lot in less high traffic areas
This property was not clean. I paid a Four Seasons price for a Motel 6 stay. There were roaches in our room and it was very outdated.
It appears we still have a little room for improvement. Please let us know, so as to ensure an excellent experience for all our guest. We take all issues of such had have a third party vendor provide the necessary inspection and treatment of the room. Thank you,
Don’t come here for a luxury break but it was good for us with young kids as you didn’t feel like you had to keep them on a leash. Staff were very kind to us but the property was definitely in need of tlc. Beach was beautiful and overall we had a great vacation.
We appreciate your feedback and rating of excellent regarding our products and services. We strive to provide a superior overall guest experience for everyone. We certainly hope to see you again!Thank you,