Rooms and Gym need an upgrade. Good restaurant and staff
Coffee maker was full of grinds. All the water was full of coffee grinds when I wanted to make tea. It was pretty disgusting. It was replaced. Thank you but it shouldn’t have happened to begin with.
5 minute walk to Great America or the Levi’s stadium!
Great hotel. Great service. I would recommend that friends and family stay their as well
Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Never go there you will get screwed over. They need money and wont help u out when your on vaction
The hotel was excellent. Staff was way cool when I interacted with them. But Oct 11th when I was there at about 1am the fire alarm went off. Got down stairs waited for over an hour then they let us back in. Everyone was trying to get back to the rooms so imagine everyone trying to take 3 elevators. That took another 30 minutes. We were trying to look for the stairs but couldn't find any stairs to walk back up. I wanted to talk to the front desk but everyone was trying to talk to the front desk. So other than that. Rooms were clean. Loved they gave 2 bottles of water. You can walk to Great America or Levi from there. Parking wasn't an issue. Door Dash is ready to drop off food at that location. Breakfast Buffet was cool. Just make sure you don't get the pancakes at the bottom as they were burnt. Just order the omelet and waffles. Didn't get any notification later the next day explaining what happen with the fire alarm. Letter under the door saying anything. Just anything would have been nice.
Let me start by saying I was very happy with my Hilton stay. I wouldn't categorize this as a complaint but maybe one improvement if feasible in the future. At the tailgate area, would you consider another food truck/option? Only because the line was so long I just opted to eat at the stadium rather than wait on the line for food and have to go to another line for beverage. This is not a deal breaker for me and look forward to seeing you guys next year.
This is a very nice property. There are not many family friendly restaurant options around and no childrens options on their ib house restaurant menu. This was surprising considering they are in the parking lot of Great America theme park. There is no continental breakfast but there is a $25 breakfast buffet, which would be a waste for my child on the spectrum.
The location was great and the down stairs area (bar, lounge area, etc.) were nice. Parking was a bit chaotic as we had to park in the red zone two of the three nights. We were also put in a handicapped room which was ok but not my preference. The room itself (741) vibrated a lot making it very hard to sleep.
Location was great. Staff was extremely courteous. Bed was very comfortable.
everything was great the staff was great the room was great
No shuttle service from airport. Rooms dated. Some staff rude.
My room was clean and spacious. However, the walls were not soundproof. I could hear all kinds of noise from next door, even cell phone ringsling!
The staff was very friendly and very professional!
I loved the view from the window. And the bsth tub was sweet too.
Santa Clara Convention Center is within a 5-minute walk of Hilton Santa Clara while other popular sites like Levi's Stadium are within a 15-minute stroll. This 280-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 11 AM and on weekends from 7 AM to 11 AM.
The 280 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free weekday newspapers, video-game consoles, and laptop-compatible safes are other standard amenities.
At Hilton Santa Clara, guests enjoy an outdoor pool, a 24-hour gym, and a spa tub. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Rooms and Gym need an upgrade. Good restaurant and staff
Coffee maker was full of grinds. All the water was full of coffee grinds when I wanted to make tea. It was pretty disgusting. It was replaced. Thank you but it shouldn’t have happened to begin with.
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again
Thank you so much for taking the time to leave us this amazing review
5 minute walk to Great America or the Levi’s stadium!
Thank you so much for taking the time to leave us this amazing review
Great hotel. Great service. I would recommend that friends and family stay their as well
Thank you for choosing to stay with us at Hilton Santa Clara! We appreciate your business and look forward to serving you again!
Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Thank you for choosing to stay at Hilton Santa Clara! We look forward to serving you again.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Never go there you will get screwed over. They need money and wont help u out when your on vaction
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business
The hotel was excellent. Staff was way cool when I interacted with them. But Oct 11th when I was there at about 1am the fire alarm went off. Got down stairs waited for over an hour then they let us back in. Everyone was trying to get back to the rooms so imagine everyone trying to take 3 elevators. That took another 30 minutes. We were trying to look for the stairs but couldn't find any stairs to walk back up. I wanted to talk to the front desk but everyone was trying to talk to the front desk. So other than that. Rooms were clean. Loved they gave 2 bottles of water. You can walk to Great America or Levi from there. Parking wasn't an issue. Door Dash is ready to drop off food at that location. Breakfast Buffet was cool. Just make sure you don't get the pancakes at the bottom as they were burnt. Just order the omelet and waffles. Didn't get any notification later the next day explaining what happen with the fire alarm. Letter under the door saying anything. Just anything would have been nice.
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately
Let me start by saying I was very happy with my Hilton stay. I wouldn't categorize this as a complaint but maybe one improvement if feasible in the future. At the tailgate area, would you consider another food truck/option? Only because the line was so long I just opted to eat at the stadium rather than wait on the line for food and have to go to another line for beverage. This is not a deal breaker for me and look forward to seeing you guys next year.
We are so grateful for your kind words. Thanks for sharing your review with us and the community.Thank you for letting us know know about this. Your feedback helps us get better.
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately