The hotel is in poor disrepair. The shower curtain was moldy and gross. The fan in the bathroom was not working. The pillows and sheet smell of sweat. The carpet is ancient, worn down, and downright disgusting. The staff was friendly and accommodating, they switched our room but to my dismay, the smell is in this new room as well, it’s only for tonight so we’ll deal with it.
Lots of handicapped parking and walk in showers available
A clean hotel the meets the need. It would be nice to have breakfast available earlier, even if limited to cold items. I gave start there for road races and we need to leave the hotel well before breakfast is available.
Good hotel to stay, quiet and convenient for family
Close to my daughters house in RI
Only stayed one night so my experience was limited. The property was clean, parking was great, sandwich do around the corner was great. Need was surprisingly comfortable.
I am extremely dissatisfied with the Hilton policy to not allow thermostats to be lower that 68 in each guest room. It is December, we are talking heat not AC, and that is too warm for me. I have MS, and my relapses are triggered by heat. I need a very cool room for sleeping at night, or else I suffer from restless leg syndrome, night sweats, and the next day usually some form of leg pain and numbness. Temperature control is critical for my day to day quality of life. This is unacceptable. Also, the tub in my room had a slow drain and the water, when turned all the way on was only tepid. An overall terrible experience and unless I have control over a thermostat, I will never stay in a Hilton again.
Clean and it helps there is a restaurant within walking distance.
Good
We enjoyed our stay. Very clean property.
Lived up to Hampton inn’s reputation is a clean, decent hotel
Good
Very close to restaurant, gas, university, nature trail... everything we needed this trip
We had no hot water at all. Mgmt couldn't fix it and we had to wash with ice cold wash cloths just to get ready for the day. Room was nice, breakfast was ok.
…
Hampton Inn & Suites Providence/Smithfield places you within a 15-minute drive of popular attractions such as Twin River Casino and Providence College. This 101-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM.
LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Guests of Hampton Inn & Suites Providence/Smithfield have access to an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
The hotel is in poor disrepair. The shower curtain was moldy and gross. The fan in the bathroom was not working. The pillows and sheet smell of sweat. The carpet is ancient, worn down, and downright disgusting. The staff was friendly and accommodating, they switched our room but to my dismay, the smell is in this new room as well, it’s only for tonight so we’ll deal with it.
Good afternoon Jaime,Thank you for taking the time to submit a survey on your recent stay with us. I apologize for the condition you found the bathroom and I have shared your feedback with the rest of our team. I am happy to hear the staff was friendly and helpful and have shared this as well. We look forward to welcoming you back during your next travels.Jennifer, FOM
Lots of handicapped parking and walk in showers available
A clean hotel the meets the need. It would be nice to have breakfast available earlier, even if limited to cold items. I gave start there for road races and we need to leave the hotel well before breakfast is available.
Good hotel to stay, quiet and convenient for family
Hello Xiang,Thank you for staying with us and providing feedback! I will make sure to pass your kind words to our staff during out next meeting.
Hello Jazmin!Thank you for staying with us and providing feedback! We can't wait to welcome you back!
Close to my daughters house in RI
I was excited to hear that you enjoyed your stay with us.
Only stayed one night so my experience was limited. The property was clean, parking was great, sandwich do around the corner was great. Need was surprisingly comfortable.
Thank you again for your feedback and for choosing our hotel, we certainly appreciate your business. We look forward to seeing you in the near future.
I am extremely dissatisfied with the Hilton policy to not allow thermostats to be lower that 68 in each guest room. It is December, we are talking heat not AC, and that is too warm for me. I have MS, and my relapses are triggered by heat. I need a very cool room for sleeping at night, or else I suffer from restless leg syndrome, night sweats, and the next day usually some form of leg pain and numbness. Temperature control is critical for my day to day quality of life. This is unacceptable. Also, the tub in my room had a slow drain and the water, when turned all the way on was only tepid. An overall terrible experience and unless I have control over a thermostat, I will never stay in a Hilton again.
Thank you so much for your feedback regarding your recent stay with us. Your feedback is extremely important to us. Please accept my apology for any inconvenience you may have experienced.
Clean and it helps there is a restaurant within walking distance.
Thank you for taking the time to complete our questionnaire regarding your recent visit to our hotel. These questionnaires provide us with a great deal of valuable feedback.
Good afternoon Kesava,Thank you for taking the time to submit a survey on your stay with us. We appreciate your high scores and hope your stay was an enjoyable one! We look forward to welcoming you back!Jennifer, FOM