Royal Laguna Villas By Magical Memories

This property should not be a vacation rental. The house is old and outdated. The neighborhood is not safe. I had to park my car next to an abandoned car with no license plate every night. There was a mattress outside a unit two doors down from our rental. It was a mistake to rent from this company.

I would never recommend or go back. I have traveled all over the United States and never have I had to deal with such a rude person before in my life (Front desk lady by the name of Maryion or at least what she told me ) She hung up on me when I called to tell her that I checked out . VERY RUDE AND THREATEN ME told me that I wouldn't get my deposit back because I didn't bring her the keys before I (keys were left in room with parking perment for the front gate and door opens with code) I left the keys on the counter top for housekeeping. My family and I left very early in the morning around 3:30am to catch our flight .(The front office doesn't open till 8am ) .

Safe, clean and neat. Very nice place to be and very relaxing.

Bugs every where cable barely worked and the house was dirty when we got there on top Of that they made us wait to check in at 4 and the house still wasn’t clean

We all had an awesome time here. It was well worth it. Our family enjoyed the home as well as the pool and resort. Thank you

The place over all was nice. We had 6 adults and 2 children and there was plenty of room for us. The kitchen has one large pot, one medium pot, and one small pot. Very little utensils. We had to go buy things to cook with. 4 bowls and plates. Very little glasses. So bring those things if you plan to cook. The maids don't Clean well. Place is dusty and could use some painting. The maids didn't placed clean sheets on the bed so we had to wash the sheets. The oven burns EVERYTHING. The washer and dryer work great, however only small loaded. The place itself is not sound proof so you can hear everything. The people upstairs are nice but LOAD at night. It wakes you up. The pool and hot tub is fantastic. They also have a fitness center. Oh and the ice machine in the freezer and you will have to buy ice every day if you want ice. But overall we enjoyed our stay.

They took 300 from my account. The day before my check out.

Bright blue Villa that has been around for awhile. Good air conditioning but too many noisy frogs at night. Visiting Florida in July is hot!! No real complaints about the place.

They have issues answering there phone and when they do not helpful.

lost 4hrs cause the 1 room was discussed they didn't want to change rm if orbiz don't compastate I won't use them again

I was excited to walk in and have 2 bathrooms and washer and dryer. There was more than enough room for the 4 of us. Plus a deck looking out towards a pond. It stated that we needed to get toiletries glad we stopped by before heading to the near by walmart. Only thing we had to get was toothpaste and travel size conditioner and shampoo. Can use a few updates but was comfortable and accommodating. Definitely will stay here again. Check in and check out were easy and fast.

I like the House is comfortable, spacious and close to everything.

The pool heater was not operational in the home with private pool we rented. Despite their website indicating that pool heat can be added for an additional cost, no compensation was given for the broken heater. We reserved a home with an attached pool so our family could swim at our residence. We would have stayed elsewhere if we knew the pool could not heated. The customer service manager did not make any effort to meet us part way on compensation. Very disappointing. On the positive side, most customer service staff were helpful. The unit was clean, though outdated. When initially looking at prices, it’s seems to be a good deal for the money. However, after fees, that is not the case. That, doubled with the lack of accountability by management, I recommend you pass.