Royal Laguna Villas By Magical Memories

Bugs every where cable barely worked and the house was dirty when we got there on top Of that they made us wait to check in at 4 and the house still wasn’t clean

We all had an awesome time here. It was well worth it. Our family enjoyed the home as well as the pool and resort. Thank you

The place over all was nice. We had 6 adults and 2 children and there was plenty of room for us. The kitchen has one large pot, one medium pot, and one small pot. Very little utensils. We had to go buy things to cook with. 4 bowls and plates. Very little glasses. So bring those things if you plan to cook. The maids don't Clean well. Place is dusty and could use some painting. The maids didn't placed clean sheets on the bed so we had to wash the sheets. The oven burns EVERYTHING. The washer and dryer work great, however only small loaded. The place itself is not sound proof so you can hear everything. The people upstairs are nice but LOAD at night. It wakes you up. The pool and hot tub is fantastic. They also have a fitness center. Oh and the ice machine in the freezer and you will have to buy ice every day if you want ice. But overall we enjoyed our stay.

They took 300 from my account. The day before my check out.

Bright blue Villa that has been around for awhile. Good air conditioning but too many noisy frogs at night. Visiting Florida in July is hot!! No real complaints about the place.

They have issues answering there phone and when they do not helpful.

lost 4hrs cause the 1 room was discussed they didn't want to change rm if orbiz don't compastate I won't use them again

I was excited to walk in and have 2 bathrooms and washer and dryer. There was more than enough room for the 4 of us. Plus a deck looking out towards a pond. It stated that we needed to get toiletries glad we stopped by before heading to the near by walmart. Only thing we had to get was toothpaste and travel size conditioner and shampoo. Can use a few updates but was comfortable and accommodating. Definitely will stay here again. Check in and check out were easy and fast.

I like the House is comfortable, spacious and close to everything.

The pool heater was not operational in the home with private pool we rented. Despite their website indicating that pool heat can be added for an additional cost, no compensation was given for the broken heater. We reserved a home with an attached pool so our family could swim at our residence. We would have stayed elsewhere if we knew the pool could not heated. The customer service manager did not make any effort to meet us part way on compensation. Very disappointing. On the positive side, most customer service staff were helpful. The unit was clean, though outdated. When initially looking at prices, it’s seems to be a good deal for the money. However, after fees, that is not the case. That, doubled with the lack of accountability by management, I recommend you pass.

I really enjoyed my stay. The only issue I had was, their were no T.V in the two smaller bedrooms.

Outside needs working 2 stair was not attached. Duck in the middle had rotten board on it

We were informed to arrive before 8 pm to check in. We arrived at 7 pm to check in and no one was there. We already had plans the next day but had to rearrange our schedule to go check in before noon. This was very inconvenient. We arrived to the villa 25 minutes away from the check in locaton to a broken toilet. We were able to fix it but it took some time. Not sure if we will return as we travel there twice a year.

Not enough towels. No late check out available. The sofa bed was broken and staff did not fix the issue. The dryer was not working properly and staff did not address the issue either.

Was very clean and I like how everything was ready to used and the beds were cleaned

Everything was wonderful!!! Most definitely would stay again