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Royal Laguna Villas By Magical Memories

3.5 out of 5.0

Royal Laguna Villas By Magical Memories

3.5 out of 5.0

Recent guest reviews

Bugs every where cable barely worked and the house was dirty when we got there on top Of that they made us wait to check in at 4 and the house still wasn’t clean

We all had an awesome time here. It was well worth it. Our family enjoyed the home as well as the pool and resort. Thank you

The place over all was nice. We had 6 adults and 2 children and there was plenty of room for us. The kitchen has one large pot, one medium pot, and one small pot. Very little utensils. We had to go buy things to cook with. 4 bowls and plates. Very little glasses. So bring those things if you plan to cook. The maids don't Clean well. Place is dusty and could use some painting. The maids didn't placed clean sheets on the bed so we had to wash the sheets. The oven burns EVERYTHING. The washer and dryer work great, however only small loaded. The place itself is not sound proof so you can hear everything. The people upstairs are nice but LOAD at night. It wakes you up. The pool and hot tub is fantastic. They also have a fitness center. Oh and the ice machine in the freezer and you will have to buy ice every day if you want ice. But overall we enjoyed our stay.

They took 300 from my account. The day before my check out.

Bright blue Villa that has been around for awhile. Good air conditioning but too many noisy frogs at night. Visiting Florida in July is hot!! No real complaints about the place.

They have issues answering there phone and when they do not helpful.

lost 4hrs cause the 1 room was discussed they didn't want to change rm if orbiz don't compastate I won't use them again

I was excited to walk in and have 2 bathrooms and washer and dryer. There was more than enough room for the 4 of us. Plus a deck looking out towards a pond. It stated that we needed to get toiletries glad we stopped by before heading to the near by walmart. Only thing we had to get was toothpaste and travel size conditioner and shampoo. Can use a few updates but was comfortable and accommodating. Definitely will stay here again. Check in and check out were easy and fast.

I like the House is comfortable, spacious and close to everything.

The pool heater was not operational in the home with private pool we rented. Despite their website indicating that pool heat can be added for an additional cost, no compensation was given for the broken heater. We reserved a home with an attached pool so our family could swim at our residence. We would have stayed elsewhere if we knew the pool could not heated. The customer service manager did not make any effort to meet us part way on compensation. Very disappointing. On the positive side, most customer service staff were helpful. The unit was clean, though outdated. When initially looking at prices, it’s seems to be a good deal for the money. However, after fees, that is not the case. That, doubled with the lack of accountability by management, I recommend you pass.

I really enjoyed my stay. The only issue I had was, their were no T.V in the two smaller bedrooms.

Outside needs working 2 stair was not attached. Duck in the middle had rotten board on it

We were informed to arrive before 8 pm to check in. We arrived at 7 pm to check in and no one was there. We already had plans the next day but had to rearrange our schedule to go check in before noon. This was very inconvenient. We arrived to the villa 25 minutes away from the check in locaton to a broken toilet. We were able to fix it but it took some time. Not sure if we will return as we travel there twice a year.

Not enough towels. No late check out available. The sofa bed was broken and staff did not fix the issue. The dryer was not working properly and staff did not address the issue either.

Was very clean and I like how everything was ready to used and the beds were cleaned

Everything was wonderful!!! Most definitely would stay again

The villa we stayed in was dirty, everything was old and worn. The pull out mattress was cut all the way down the side with springs exposed and the bottom kept falling through. Several panels of the blinds had fallen off in every room and we had to hang sheets to cover the holes. The bathroom smelled like a sewer and the bathtub (which was disgusting) filled with water during a shower. Only a TV in one room. The wi fi didn't work. We have used them before to book and were happy with the facility we got but this was not acceptable and the guest services laughed when we called and then hung up. We called the next day and was told there was no record of us calling but that they would put a work order in but that went no where. The location was good, but I will not use them again. The only reason we stayed was because we were too busy to argue with them and we had a baby but the carpet was in good condition so there was no concern of him crawling on it.

5000 Laguna Bay Circle Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Laundry facilities

Royal Laguna Villas By Magical Memories is a short distance from popular attractions such as Fun Spot America and Old Town. This 130-room, 3.5-star vacation home welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Other standard amenities include a kitchen, a washer/dryer, and a living room.


Property features

Royal Laguna Villas By Magical Memories offers a fitness center, an outdoor tennis court, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff that can help with tours or tickets, and offer advice about sights and eateries nearby. Additional amenities include laundry facilities and an ATM.

Room options

Villa, 2 Bedrooms

Queen 1 | Sleeps 6

Villa, 3 Bedrooms

Queen 2 | Sleeps 8

Guest reviews for Royal Laguna Villas By Magical Memories

Everyone (29) Couples (23) Business (14) Family (288) Friends (25) Other (3)
4
Everyone

By on Jun 10, 2019

Review comment responded on Jun 10, 2019

Thanks for staying with us. We appreciate your feedback!

1
Families Families

Bugs every where cable barely worked and the house was dirty when we got there on top Of that they made us wait to check in at 4 and the house still wasn’t clean

By on May 17, 2019

Review comment responded on May 24, 2019

Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to reconcile any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

2
Everyone

By on May 5, 2019

Review comment responded on May 8, 2019

Thanks for your feedback. Sorry that the arrangements weren't what you expected. This will help us meet expectations for future guests. Sincerely, The Team at Magical Memories

5
Families Family with small children

We all had an awesome time here. It was well worth it. Our family enjoyed the home as well as the pool and resort. Thank you

By on Mar 27, 2019

Review comment responded on Mar 27, 2019

Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

5
Everyone

By , from Hampton on Nov 6, 2018

Review comment responded on Nov 6, 2018

Hi Sasha, Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories

4
Everyone

The place over all was nice. We had 6 adults and 2 children and there was plenty of room for us. The kitchen has one large pot, one medium pot, and one small pot. Very little utensils. We had to go buy things to cook with. 4 bowls and plates. Very little glasses. So bring those things if you plan to cook. The maids don't Clean well. Place is dusty and could use some painting. The maids didn't placed clean sheets on the bed so we had to wash the sheets. The oven burns EVERYTHING. The washer and dryer work great, however only small loaded. The place itself is not sound proof so you can hear everything. The people upstairs are nice but LOAD at night. It wakes you up. The pool and hot tub is fantastic. They also have a fitness center. Oh and the ice machine in the freezer and you will have to buy ice every day if you want ice. But overall we enjoyed our stay.

By , from North Carolina on Sep 20, 2018

Review comment responded on Sep 20, 2018

Hi Tonia, Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

1

scammers

Everyone

They took 300 from my account. The day before my check out.

By on Aug 11, 2018

Review comment responded on Aug 17, 2018

Thank-you for your feedback on your recent stay with us. We are sorry to hear that you were not satisfied with your stay. The $ 300 penalty was charged due to violation of the non-smoking requirement, which was clearly noted and agreed to in your rental contract agreement. Sincerely, The Team at Magical Memories

4

villa in kissimmee

Everyone

Bright blue Villa that has been around for awhile. Good air conditioning but too many noisy frogs at night. Visiting Florida in July is hot!! No real complaints about the place.

By on Jul 21, 2018

Review comment responded on Jul 23, 2018

Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories

4

about 25 minutes to walt disney.

Everyone

They have issues answering there phone and when they do not helpful.

By , from Kissimmee on Jul 18, 2018

Review comment responded on Jul 20, 2018

Hi Bernie, Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories

1

it suck

Everyone

lost 4hrs cause the 1 room was discussed they didn't want to change rm if orbiz don't compastate I won't use them again

By , from 34 Paul nj on Jul 16, 2018

Review comment responded on Jul 18, 2018

Hi Etanly, Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

Royal Laguna Villas By Magical Memories

5000 Laguna Bay Circle, Kissimmee, FL 34746