Name: 14 Guests,free Shuttle,official Encore Waterpark,xbox,movie,games,pool/spa,star
Rating: 0.0

Love the hotel. Great location. Walking distance to downtown Orlando. Self parking is $18. Not bad considering it’s in Downtown Orlando. Front desk made check in informative and seamless. Front desk was very helpful; I felt like they wanted to make my stay welcoming. Room was spectacular and clean. Great views of Downtown Orlando. Pool was clean and stocked with plenty of towels. The only part of my stay that discussed me was the Food and Beverage Department. At night I came down to see if someone could open a can of pineapple. But when I kindly asked; they said they don’t have any cans in the restaurant?!? I kind of found that strange, being that they serve food. And one other thing they were slow. All three employees were at the bar chit chatting instead of finding a solution on helping the guest with a problem. I could understand if they were swamped with tables. I felt like they should of been resourceful to give a helping hand to the guests needs. But afterwards I went to the front desk and told her my problem. She resolved it by giving me a wine opener and we made it happen. I wish I got her name but I was so overjoyed. The next morning I went to have breakfast which was included in my package. We checked in. We than went to the buffet station. Served our food. But when ordering the drinks our server was not friendly. She didn’t pre-bus or check on us again. I did not even bother leaving a tip. Overall, great hotel. F&B needs better customer service.