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Recent guest reviews

Hotel needs maintenance poor attention to the pool area . Rooms were filthy flies and bed was dirty

Our room was not able to receive internet. The outdoor pool was not functioning. The door in our bath room was rotted away on the bottom. The hotel was a ghost town. Starbucks. Closed. Restaurant. Closed. Breakfast. None. The beds were awful and so stiff. Our view was great but the light on the balcony was dark and dirty. The indoor pool was huge and nice. But the hot tub didn’t have working jets. The lifeguard was sleeping and wasn’t much help when we needed towels. However front desk staff very nice and so are the housekeeping staff members.

Decent hotel for the price you pay. The receipt when we checked in dint even greet us. He dints even care to tell us where our rooms were, when I asked how to go, he just pointed his hand on where to go and walked away.

Inside the hotel was lovely. Outside, i thought i was at the wrong place because at first look it looks like an abandoned building. Some weed removal and landscaping would go a long way to improve that look.

Was worried based on some of the ratings! but, definitely better than expected!

Older property, not kept up well.

It's most terrible property I have been to in recent times. Whole time I was in hotel was terrible and was not worth it at all. I feel Radisson picked up some cheap motel and put their name on it. I had some great stay at Radisson Blu in Mysore, India and Malaysia so I thought I am going to get similar experience and hence I paid so much money. Starting with Check-in, I got the key three times which did not work and finally he gave me some random key to another room without even entering in the system and hence the staff next day wasn't even aware which room I was allotted to and hence they locked my room thinking I was suppose to check out. Again same process of waiting at the door for at least 30 mins. Rooms have worst bathroom I have ever seen. Pot is open like we see in rest areas on highway. Sink is smallest you can ever imagine with no platform. If you have to brush your teeth and shave you have to go back to hall and get stuff and bring it back as no room on sink to keep it. They have only hand shower and no overhead shower or tap in bathtub. I am not sure how you are suppose to fill bath tub without tap. Hand shower was dirty as hell and I tried to clean an use. Coffee machine wouldn't work in the room. Looks like they removed the painting in the room and left all the marking and left nails as well. I can go on and on but it was not worth the money I spent and hope Orbitz would not recommend this hotel to other users.

The location was great. The hotel does not have many dinning options. Also, the bathroom needs remodeling. The shower head was hard to adjust and had a weird water flow.

Everything was great

It was within that attractions we were there to see and easily accessible. It was a beautiful area and the outside scenery was awesome

Very nice property in a great location with splendid view of the river.

Room was a half hearted renovation. Water stains on the ceiling. Bathtub was aging, toilet wouldn’t flush. Hot tub was not operational. Staff was professional but less than friendly. The River view was blocked by overgrowth. The WIFi was barely functioning…. I wish I had looked harder to find better options to stay..

In the first room they gave me, the patio door did not lock to the balcony outside (bar would not connect to the lock). There were balcony patios right next to mine, I wanted it to lock and to feel safe. I told the front desk and they gave me another room. This second patio door was more broken than the first; it didn’t have the bar that locks it. The front desk told me “it will open from inside but not outside.” She made me feel like I didn’t know how to lock a door. They sent up their maintenance worker and he said “…ohh yeah it doesn’t have the bar.” He told front desk it was broken. At that point I got a refund and found another hotel. Don’t waste your time here.

Staying on Grand Island was a good experience and still close enough to Niagara Falls to enjoy both. Although the Radisson seemed like a dated hotel (no landscape budget and decaying concrete), the staff was exceptional and knowledgeable of the area in terms of attractions and food. Randy at the front desk is a gem and his knowledge and attitude was exceptional.

It needs an upgrade in the worst way. It was WAY TOO EXPENSIVE for what we got. It cost $150 to change one room from a King to Double. The hotel was practically empty. The staff are to be commended for their customer service skills.

The hotel was ok, but pretty dated and in need of being updated. The women that checked me in was great. I picked this hotel because they are a higher end name and usually very nice however this particular hotel really wasn’t. Also because it had a restaurant but the restaurant and lounge were closed because of no staff which really sucked because we had to go out to restaurants for every meal. The beds were great though!

The property on the outside looked like it was in disarray. There were leaks in the ceiling in the hallway and the internet did not work properly lacking proper security

Whitehaven Rd Grand Island NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Indoor pool

Radisson Hotel Niagara Falls-Grand Island places you 11.7 mi (18.9 km) from Seneca Niagara Resort & Casino and 12.4 mi (19.9 km) from American Falls. This 263-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.


Dining

This hotel serves as home to a restaurant, which has garden views and specializes in American cuisine, along with a bar. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include balconies, coffee makers, and safes.


Property features

Radisson Hotel Niagara Falls-Grand Island features an indoor pool, a children's pool, and a gym. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a sauna, free WiFi in public areas, and a spa tub.

Room options

Suite, 2 Queen Beds, Non Smoking (Hospitality)

2 Queen Beds | Sleeps 10

Suite, 1 King Bed, Non Smoking (Hospitality)

1 King Bed | Sleeps 7

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 6

Business Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Radisson Hotel Niagara Falls-Grand Island

Everyone (17) Couples (11) Family (26)
2
Family Family with small children

Hotel needs maintenance poor attention to the pool area . Rooms were filthy flies and bed was dirty

By on Aug 20, 2022

Review comment responded on Aug 20, 2022

I do Apologize for your stay. I will have my staff Look into this Matter for future Guest. Thanks,

2
Family Family with small children

Our room was not able to receive internet. The outdoor pool was not functioning. The door in our bath room was rotted away on the bottom. The hotel was a ghost town. Starbucks. Closed. Restaurant. Closed. Breakfast. None. The beds were awful and so stiff. Our view was great but the light on the balcony was dark and dirty. The indoor pool was huge and nice. But the hot tub didn’t have working jets. The lifeguard was sleeping and wasn’t much help when we needed towels. However front desk staff very nice and so are the housekeeping staff members.

By on Aug 19, 2022

Review comment responded on Aug 20, 2022

Thanks you for your positive review on the Front Desk and Housekeeping staff. I will Have my staff Look into other Matters. Thanks

3
Family with small children

Decent hotel for the price you pay. The receipt when we checked in dint even greet us. He dints even care to tell us where our rooms were, when I asked how to go, he just pointed his hand on where to go and walked away.

By , from oakton on Aug 11, 2022

Review comment responded on Aug 28, 2022

Thank you for writing a review. It saddens us to hear that your stay was less than pleasing due to the condition of the hotel during that visit. We are genuinely concerned about our guest's satisfaction and colonel apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

4
Family

Inside the hotel was lovely. Outside, i thought i was at the wrong place because at first look it looks like an abandoned building. Some weed removal and landscaping would go a long way to improve that look.

By on Jul 30, 2022

Review comment responded on Aug 22, 2022

thank you for staying with us.

4
Family with small children

Was worried based on some of the ratings! but, definitely better than expected!

By , from MIDDLETOWN on Jul 27, 2022

Review comment responded on Aug 23, 2022

Thank you for staying with us.

2
Family

Older property, not kept up well.

By on Jul 12, 2022

Review comment responded on Aug 25, 2022

Thank you for writing the review and expressing your concerns. I will share your concerns with the team, in regard to maintenance/landscaping. Thank you for your feedback , so that we can fine tune our operations.

1
Family

It's most terrible property I have been to in recent times. Whole time I was in hotel was terrible and was not worth it at all. I feel Radisson picked up some cheap motel and put their name on it. I had some great stay at Radisson Blu in Mysore, India and Malaysia so I thought I am going to get similar experience and hence I paid so much money. Starting with Check-in, I got the key three times which did not work and finally he gave me some random key to another room without even entering in the system and hence the staff next day wasn't even aware which room I was allotted to and hence they locked my room thinking I was suppose to check out. Again same process of waiting at the door for at least 30 mins. Rooms have worst bathroom I have ever seen. Pot is open like we see in rest areas on highway. Sink is smallest you can ever imagine with no platform. If you have to brush your teeth and shave you have to go back to hall and get stuff and bring it back as no room on sink to keep it. They have only hand shower and no overhead shower or tap in bathtub. I am not sure how you are suppose to fill bath tub without tap. Hand shower was dirty as hell and I tried to clean an use. Coffee machine wouldn't work in the room. Looks like they removed the painting in the room and left all the marking and left nails as well. I can go on and on but it was not worth the money I spent and hope Orbitz would not recommend this hotel to other users.

By on Jul 6, 2022

4
Partner Couples

The location was great. The hotel does not have many dinning options. Also, the bathroom needs remodeling. The shower head was hard to adjust and had a weird water flow.

By on Jul 1, 2022

Review comment responded on Aug 22, 2022

thank you for staying with us.

5
Everyone

Everything was great

By on Jun 28, 2022

Review comment responded on Aug 25, 2022

Thank you for your lovely review about our hotel!!

5
Family

It was within that attractions we were there to see and easily accessible. It was a beautiful area and the outside scenery was awesome

By on Jun 17, 2022

Radisson Hotel Niagara Falls-Grand Island

100 Whitehaven Rd, Grand Island, NY 14072
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