You can tell the hotel was dated but the rooms were clean and some of the house keeping staff was friendly and some werent. We didnt need service for one of the days and asked for toilet paper and new towels and seemed like it was a problem just to ask for that. The next day the house keeping staff was super friendly. I like the location and would probably stay the night again.
It was very convenient. Check in was easy. The room was fine. It was reasonably priced. Breakfast was good.
Overnight stay only.....everything was excellent, including a 4:30am transport to the airport. Driver courteous and very helpful with my luggage. Everyone from check-in to check-out courteous and helpful.
The staff and service at this property are great. The front desk people are very empathetic and go above and beyond to make it convenient for travelers. Breakfast is served early (430am) and is sufficient. The airport shuttle is effective. Everything else about this property is horrible: - The bathroom door and the inner toilet door would not close. Whoever went in had to sing so that no one else walked in on them. - The bathroom sink would clog and it took a long time for water to drain through. - There is NO jacuzzi in the room as advertised on the property pictures. - The jacuzzi on the property is NOT operational although advertized on the property pictures. I would not book with this chain of properties again.
Not a bad place but could improve. The rug in the room needed vacuuming and the rugs in the hallways needed cleaning. The breakfast is very basic. The bed was comfortable and the room very large. There was a jacuzzi tub but the taps were removed so you couldn’t use the tub. The standup shower had some mildew growing.
I enjoyed the jacuzzi bath and spacious room, breakfast had a good variety
Liked early breakfast and ready shuttle service to the airport
staff met our every need. The hotel offers a shuttle to and from the airport. Breakfast is awesome. Not bagged.
Would definitely stay again.
Great hotel
Staff was very friendly. Entire property was very quiet. A real treat: full, hot breakfast!
They had breakfast at 4:30am. That was great.
The staff was fantastic. Very polite and helpful. However, I am writing this review at 430am as I have been awakened by the sound of tables or chairs being slid across the floor from the eating area next to my room. I appreciate the fact that I am on the first floor and am near the front desk, but this room should not be used for guest. You can hear everything that is going on in the hall and around the room. I didnt get to sleep until after midnight and have now been awake since 415am.
Three letters to describe the hotel WOW . For real I love staying there Daysa is extremely polite every day I had questions about what to do In the city she always had an answer for me she’s very nice to everyone , she have to much energy and lovely smile 😀, the hotel is very clean and cheap I definitely recommend it ,if I ever go back to that area I would stay there again , the breakfast it’s delicious to many options I enjoy every single thing about this hotel , the employees make you feel like your at home . Don’t forget to ask for Daysa she works at the front desk , she’s the best 👍
I can say that the customer service staff at the front desk was amazing. employee SAM was very helpful. he gave us food because we arrived late.
Nice room, spacious and clean
Well kept and great room, quiet and comfy bed.
Located within a leisurely stroll of Diamond Hawk Golf Course, Sleep Inn & Suites Buffalo Airport is within a few miles (5 km) of Glen Falls. This 86-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast offered each morning.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Sleep Inn & Suites Buffalo Airport features a gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a meeting room.
You can tell the hotel was dated but the rooms were clean and some of the house keeping staff was friendly and some werent. We didnt need service for one of the days and asked for toilet paper and new towels and seemed like it was a problem just to ask for that. The next day the house keeping staff was super friendly. I like the location and would probably stay the night again.
It was very convenient. Check in was easy. The room was fine. It was reasonably priced. Breakfast was good.
Thanks for sharing this with us. We appreciate your feedback is really important to us. Sleep inn & Suites is a great hotel with an amazing shuttle service that runs 24 hours every 10 min. Our breakfast is delicious and has a great selection to choose from. Hope to see you back soon!
Overnight stay only.....everything was excellent, including a 4:30am transport to the airport. Driver courteous and very helpful with my luggage. Everyone from check-in to check-out courteous and helpful.
Thanks for sharing this with us. We appreciate your is really important to us. Our staff is amazing they love to make guest feel very comfortable and special. Sleep inn & Suites is a great place to stay in. The hotel has complementary breakfast it start from 4:30- 9:30am, very early and convenient for those traveling. Looking forward seeing you!
The staff and service at this property are great. The front desk people are very empathetic and go above and beyond to make it convenient for travelers. Breakfast is served early (430am) and is sufficient. The airport shuttle is effective. Everything else about this property is horrible: - The bathroom door and the inner toilet door would not close. Whoever went in had to sing so that no one else walked in on them. - The bathroom sink would clog and it took a long time for water to drain through. - There is NO jacuzzi in the room as advertised on the property pictures. - The jacuzzi on the property is NOT operational although advertized on the property pictures. I would not book with this chain of properties again.
Thanks for bringing this to our attention. We apologize for not meeting your expectations. This is something very uncommon at Sleep inn & Suites. Our jacuzzi is being close since the begging of covid-19. The hotel has some rooms with jacuzzi in them. We will address this situation right away. The guest satisfaction is really important to us. Our staff is amazing they love to make guest feel very comfortable. For your next stay we will do our best to make it better for you. By the End of this year, we are having some renovations. Hope you consider staying with us again!
Not a bad place but could improve. The rug in the room needed vacuuming and the rugs in the hallways needed cleaning. The breakfast is very basic. The bed was comfortable and the room very large. There was a jacuzzi tub but the taps were removed so you couldn’t use the tub. The standup shower had some mildew growing.
Thanks for bringing this to our attention. We apologize for not meeting your expectation. Sleep inn & Suites is having some renovations by the end of the year. The guest satisfaction is really important to us. We will address this situation right away. This is something very uncommon at our hotel. Hope you consider staying with us again!
Thanks for staying with us. We appreciate your feedback is really important to us. Looking forward seeing you!
I enjoyed the jacuzzi bath and spacious room, breakfast had a good variety
Thanks for choosing Sleep Inn & Suites. We are happy you had a great time at our hotel. Our room are very spacious and always super clean. The staff does a great job. Looking forward seeing you!
Liked early breakfast and ready shuttle service to the airport
Thanks for visiting Sleep inn & Suites. The breakfast and the shuttle service is the best things we have the hotel. The Shuttle runs 24 hours every 10 minutes is very convenient from those traveling and do not have transportation. Happy you had a great time at our hotel. Looking forward seeing you!
staff met our every need. The hotel offers a shuttle to and from the airport. Breakfast is awesome. Not bagged.
Thanks for staying with us. Your feedback is the most important thing for us. The Sleep inn & Suites staff is awesome they are very professional and love to make guest stay fantastic. We hope to see you back soon!
Would definitely stay again.
Thanks for staying with us. We appreciate your feedback!
Thanks for bringing this to our attention. On behalf of our team, we apologize. Sleep Inn & Suites is having new flooring, currently working on that. The guest satisfaction is really important to us. Will talk to the housekeepers and address the situation right away. For your next stay we will do our best to make it better. Looking forward seeing you!