Club downstairs crowds the front entrance of the hotel for 3 nights, the elevators were slow (estimated about 4-5 mins), homelessness out front and seating at the restaurant table outside, which requires staff to constantly ask them to leave the area. One of the front desk staff was extremely rude and acted as if he was doing us a favor when checking into hotel or requested new towels. The floor where our room was located had a consistent burning smell, which produced a loud odor.
stayed here multiple times for work trips, clean, easy and convenient to where we need to be for work.
Wonderful location, just a few blocks away from flatiron and Madison square park. Wonderful staff, the manager Miriam is the kindest and most helpful person. The restaurant food is wonderful, but unfortunately short staffed, they try very hard but the food takes forever to come out, if probably skip eating here if you’re very hungry. Rooms are small, not my favorite.
I booked this hotel solely because it has a pool. I get to the property and they say the pool is not available to hotel guests because they are having a private party. Why wasn’t I told this before? I would have never booked or cancelled once I found out.
Staff was not helpful and seemed unhappy having to work or answer questions. The seating area outside the hotel smelled of marijuana no matter the time of the day. Homelessness is evident around the hotel. Rooms were ok. Parking was a hassle.
The Renaissance is well located, clean, with nice amenities and surrounding neighborhood.
Beautiful view from the hotel and great location
Great location and beautiful view from the room! Breakfast included it’s a shame, you pay for a full American breakfast and they give you 15 bucks to be redeemed in the restaurant where you need to take a long time to wait!
The hotel location is bad ! A lot trash around the hotel, constantly bad smell! We selected this hotel because they say have a pool! But was closed! No one come to clean your room without you ask with 24 hours before! The breakfast is out side provides, take more than 1:30h to delivery! I never will be there again! New York have too many opinion much much better than on the similar price !
We loved our corner room on a high floor. Didn’t love that we had to “request” maid service a day in advance.
Clean hotel & parking close by
Great experience friendly staff and very accommodating
First time staying there and I’m definitely coming back. The location is excellent. It’s near restaurants, drug stores, food market and etc. The lobby, hallway and room decor is stunning. Great for selfies and social media photo ops. The room I stayed was clean, cozy and up to date. The staff holds costumer services to higher stander. I had a pleasure to interact with Lucy, Oscar, Matt and Karen from the front desk and they went above and beyond to accommodate me making this one of my best visits to NYC in a while. I highly recommend staying here.
The property was very quaint, mystic vintage glam.
Very accommodating staff. Nice to get away for some time in the City during COVID. Felt like they were committed to keeping us safe and letting us have a nice stay.
Located in Manhattan, Renaissance New York Chelsea Hotel is within a 10-minute walk of popular sights such as 5th Avenue and Madison Square Garden. This 341-room, 4-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a conference center.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:30 AM.
Guests can expect 48-inch LED TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Coffee makers, safes, and phones are also standard.
Guests of Renaissance New York Chelsea Hotel enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Valet parking is offered for USD 85 per day. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include free newspapers, a terrace, and a porter/bellhop.
Club downstairs crowds the front entrance of the hotel for 3 nights, the elevators were slow (estimated about 4-5 mins), homelessness out front and seating at the restaurant table outside, which requires staff to constantly ask them to leave the area. One of the front desk staff was extremely rude and acted as if he was doing us a favor when checking into hotel or requested new towels. The floor where our room was located had a consistent burning smell, which produced a loud odor.
stayed here multiple times for work trips, clean, easy and convenient to where we need to be for work.
Wonderful location, just a few blocks away from flatiron and Madison square park. Wonderful staff, the manager Miriam is the kindest and most helpful person. The restaurant food is wonderful, but unfortunately short staffed, they try very hard but the food takes forever to come out, if probably skip eating here if you’re very hungry. Rooms are small, not my favorite.
I booked this hotel solely because it has a pool. I get to the property and they say the pool is not available to hotel guests because they are having a private party. Why wasn’t I told this before? I would have never booked or cancelled once I found out.
Staff was not helpful and seemed unhappy having to work or answer questions. The seating area outside the hotel smelled of marijuana no matter the time of the day. Homelessness is evident around the hotel. Rooms were ok. Parking was a hassle.
The Renaissance is well located, clean, with nice amenities and surrounding neighborhood.
Beautiful view from the hotel and great location
Great location and beautiful view from the room! Breakfast included it’s a shame, you pay for a full American breakfast and they give you 15 bucks to be redeemed in the restaurant where you need to take a long time to wait!
