Greg was very helpful, communication was perfect, and the location was great, a 10-minute walk from Times Square. However, the house wasn't as nice as we expected given the price we paid. It had an unpleasant smell, was a bit dirty, and had been neglected. I found receipts and dirt from April 2025 under the bed and couch, a sign that it wasn't cleaned. Hair that wasn't ours was on the mattress, under the couch cushions, and everywhere in the bathroom. I washed the windows myself because they were covered in grease and dirt, a few stained towels, the washer and dryer were full of mold, the microwave was also dirty, and the dishwasher hadn't been maintained, so it had bits of food in it from who knows how long ago. There were four of us, but the bed was for two. There are two fold-out beds in the closet that we had to make ourselves. We basically removed the bedside tables from the bedroom and moved the bed to fit the other two in the same room because there was no other room, even though we knew there were four of us arriving. The sheets were still wet and folded. All this at 10 pm after a 12-hour trip, with suitcases and very tired and hungry children. The kitchen and laundry room were equipped with everything we needed, and the view of the city was beautiful.