The Paul Hotel NYC

4.0 star property
Art Deco hotel with a rooftop terrace and a 24-hour business center

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Photo gallery for The Paul Hotel NYC

Terrace/patio
Exterior
Interior
Dining
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
32 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York University
    ‪5 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪15 min drive‬

Room options

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About the neighborhood

New York

Located in Manhattan, The Paul Hotel NYC is a leisurely stroll from popular sights such as Empire State Building and Union Square Park. This 122-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a rooftop terrace, and a 24-hour business center.

What's nearby

  • Empire State Building - 5 min walk - 0.3 miles
  • Madison Square Garden - 8 min walk - 0.5 miles
  • Times Square - 14 min walk - 0.8 miles
  • Grand Central Terminal - 16 min walk - 0.9 miles
  • New York University - 5 min drive - 1.8 miles

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 4 min walk
  • LaGuardia Airport (LGA) - 33 min drive

Restaurants

  • ‪Skirt Steak - ‬2 min walk
  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬2 min walk
  • ‪L'Amico - ‬2 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk

About this property

The Paul Hotel NYC

Art Deco hotel with a rooftop terrace and a 24-hour business center
Guests of The Paul Hotel NYC enjoy a rooftop terrace, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 45.00 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 22.00 per person one way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a 24-hour business center, a computer station, and express check-in.
Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, coffee makers, and free newspapers are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Hindi, Italian, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 0.2 miles (USD 45 per day); discounts available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (USD 45 per day)

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to 10:00 AM for a fee: USD 18 for adults and USD 18 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 22 floors
  • Art Deco architecture
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from March 14 2023 to July 31 2024 (dates subject to change).
This property will be closed from February 28 2023 to March 31 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 10 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per stay
  • Resort fee: USD 21.72 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Housekeeping
  • In-room bottled water
  • In-room safe

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 18.00 for adults and USD 18.00 for children
  • Airport shuttle fee: USD 22.00 per person (one way)
  • Self parking fee: USD 45.00 per day
  • Nearby parking fee: USD 45.00 per day (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 150.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Paul Hotel New York
Paul Hotel
Paul Hotel NYC-Chelsea
Paul NYC-Chelsea
The Paul an Ascend Hotel Collection Member
Paul Hotel NYC-Chelsea New York
Paul NYC-Chelsea New York
The Paul Hotel NYC Hotel
The Paul Hotel NYC New York
The Paul Hotel NYC Hotel New York
The Paul Hotel NYC Chelsea Ascend Hotel Collection
The Paul Hotel NYC Chelsea an Ascend Hotel Collection Member

Frequently asked questions

Are free cancellation options available at The Paul Hotel NYC?

The Paul Hotel NYC offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What can I see close to The Paul Hotel NYC?

This hotel is situated in Manhattan within a 10-minute walk of 5th Avenue, Empire State Building, and Madison Square Garden. You'll also find Broadway and Bryant Park less than a mile away.

Is parking available on site at The Paul Hotel NYC?

Yes, parking is offered for USD 45.00 per day.

Does The Paul Hotel NYC include a casino at the property?

No, The Paul Hotel NYC doesn't have a casino.

Will I find an indoor pool at The Paul Hotel NYC?

No, there is no indoor pool at this hotel.

Is The Paul Hotel NYC a good place to stay for couples?

Amenities that appeal to couples at this hotel include premium bedding, a rainfall showerhead, and free Internet access.

Are there hot tubs at The Paul Hotel NYC?

No, there isn't a spa tub at this hotel.

Does The Paul Hotel NYC feature a restaurant that includes a breakfast menu?

Yes, The Paul Hotel NYC serves to-go breakfast each morning for a surcharge from its restaurant.

Will The Paul Hotel NYC allow pets to stay free of charge?

No, pets aren't allowed at The Paul Hotel NYC though service animals are welcome.

Does The Paul Hotel NYC have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from The Paul Hotel NYC?

The closest major airport to The Paul Hotel NYC is LaGuardia Airport (LGA), which is 9.1 mi away (33 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.2 mi away (19-minute drive).

Are there rooms with balconies that I can book at The Paul Hotel NYC?

No, there aren't any guestrooms with balconies at The Paul Hotel NYC.

The Paul Hotel NYC Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 259 out of 1000 reviews
Rating 8 - Good. 308 out of 1000 reviews
Rating 6 - Okay. 197 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 129 out of 1000 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gurjeet

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel cancelled my booking and became impossible to contact to arrange alternative. I stayed in Made hotel nearby, and in passing, had a look. Entire hotel had been booked out for a military event, and not "refurbishment" as they had said in their email. Absolutely dreadful, complete lack of honesty and service, and a place I will make a point of telling people to avoid.
Stayed 3 nights in Jun 2023

10/10 Excellent

David

Stayed 2 nights in Mar 2023

2/10 Terrible

Niall

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very last minute change by hotel/Expedia left me staying in another hotel
Stayed 7 nights in Mar 2023

2/10 Terrible

Verified traveler

The Paul is closed to the public & didn't help us

Within 48 hours of our check in time, we received emails The Paul saying that our reservations had been cancelled because the hotel had been taken over by the military for asylum seekers. We called The Paul and could not get through to the front desk or a voice mailbox. We saw on social media that other people had arrived at The Paul with no message at all, only to find the hotel closed to guests. We called Hotels.com for help, who said that our booking was still confirmed -- The Paul had not communicated to the booking agent. Only when they made several calls to The Paul themselves did they realize the problem. Hotels.com staff were FANTASTIC and found us five rooms in another nearby hotel, so all ended well, but only because we were able to spend over 2 hours on the phone figuring out a solution with Hotels.com. The Paul should have done more to convey all the necessary info to Hotels.com, and with more time to spare -- it looks like they've been closed for weeks.
Stayed 2 nights in Mar 2023

2/10 Terrible

Maria

Traveled with partner
When we arrived the hotel was closed and we were instructed to go to a different hotel 20 minutes away. The new hotel did not have a new reservation for us so we had to sit on hold with expedia customer service for an hour. Would have been nice to be notified of the change ahead of time.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Soren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistently comfortable in excellent location

This was probably my 10th time staying at the Paul. Consistently comfortable place to stay in a really great NOMAD location. Staff was professional, good bed, decent sized room with good view and well designed. Everything was very clean and well maintained. Nor Lux but solid place I will definitely stay at again.
Stayed 1 night in Jan 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was shut down. I had to go to a new hotel.
Stayed 1 night in Mar 2023

2/10 Terrible

Hoi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never gave a negative review to anywhere I stayed before like this one. I have never stayed at The Paul Hotel before and thought to give it a try. Booked almost 3 weeks ahead via Orbitz and paid extra for 24 hour cancelation protection. Got an email from Paul Hotel after the cancelation period "The Paul Hotel is closed to the Public and we will need to relocate you immediately to TRYP". Then got charged extra by TRYP. I talked to Orbitz and they have assured this is against their policies. I do NOT recommand The Paul Hotel and will not book it for myself again.
Stayed 2 nights in Jan 2023

4/10 Poor

Ron

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A TRYP not to remember.

Well, had I actually been able to stay at The Paul Hotel, I might have been able to actually review it. At 1:00am on the day of my stay, I received an email from Hotels.com that The Paul was unable to fulfill my reservation and booked me at a nearby hotel. I was displeased by this and contacted Hotels.com for more information later that day. I never received confirmation that this was officially booked until I contacted customer service. I was booked at a chain motel nearby. I booked The Paul because I wanted more of a boutique experience for a fun evening out. They booked me at TRYP by Wyndham. This hole in the wall hotel was far from luxurious. It was an economy hotel at Boutique prices. The morning we checked out, the maid knocked on our door, so I put the DND on the door. Then, around 11, she knocked again and I answered. She asked what day we were checking out and after I responded she said well checkout is 11am. And I told her that the sign on the door said 12:00pm. She huffed and said well it's 11:00a and walked away. I don't really have faith in booking through Hotels.com anymore. I am unsatisfied in the hotel they booked me in and hope that this is not how all customer interactions are. Next time I will just book through a hotel directly.
Signage w/ checkout time, etc.
Stayed 1 night in Feb 2023

2/10 Terrible

Elmer

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Na Hyun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Andrew

Disliked: Staff & service, amenities
Room was barely adequate. Very minimal amenities. I was kicked for the final night of my stay due to a "maintenance issue". Don't know what that was. Was not notified by management until my return at 11pm, even though they had cell phone and email info. Had to pack up and get a ride to the substitute hotel across town.
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Pretty Good Stay

Everything was great, except stained sheets with hair. Also towels were very small. Other than that great service, nice room, great view. Thank you
Stayed 1 night in Jan 2023

4/10 Poor

Di

Stayed 1 night in Jan 2023

8/10 Good

Frank

Stayed 2 nights in Jan 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Elliott

Disliked: Amenities
I like the convince of being close to MSG and Broadway. I didn’t like the fact the AC wasn’t the best. My tv didn’t work and the technician never came back to fix the tv after I reported it not working the day I checked in. It was a room and bed to sleep in so can’t complain. But for the price it could have been better amenities. The bar wasn’t even setup or functional.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly everything was fine and the Paul is always a great deal. Only weird thing was that this is the first time i have stayed there and there wasn't a coffee maker in the room?
Stayed 1 night in Jan 2023

6/10 Okay

Natalia

2/10 Terrible

Jieun

6/10 Okay

Jairo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023