Not an enjoyable night. We could literally hear every footstep from the room above us. No curtains, only mismatched shutters over the windows that did not fold together or keep out the morning light. Furniture did not fit in the room and it was very cramped. No beside lamp, or any other lighting, only canned ceiling lights. No towels by the sink nor place to hang your towels except a very dusty unclean clothes rack. Bathroom door did not shut all the way. Great location right in downtown, and Budget friendly, but I would recommend spending a bit more and staying somewhere else.
Great location, and friendly staff. Actual property is just ok.
1. When we arrived the toilet in our room was running and didn’t flush. I had to open the back and found the plug was not sealing, and had to rig it to get it to flush. While doing that, I noticed hair on the floor and boot prints showing that it hadn’t been cleaned. I called the front desk and they moved us to a new room. The keys they gave us didn’t work. They had to get us replacement keys. 2. We called and she’s for a late check out, as is our usual. They wanted to charge a $100 fee! We found this absolutely outrageous. In our experience, other hotels are gracious about the extra hour to pack up. Dealing with certain health issues takes a bit of extra time and $100 for an extra hour is just ludicrous and exemplifies poor service and a gouging approach to the guests needs. 3. Overpriced. Do not expect coffee in the room or quality soaps. This is a bare bones motel. No extras, poor service, and it is dirty.
Customer service made this trip better. Wish there was a coffee make in the room.
Room smelled and there was no room safe or other amenities, like coffee, etc The staff was great as well as location. It was crazy expensive for what you got.
The guy in the front desk gave us the best service I have ever experienced. I believe his name is Gary. Thank you so much! Appreciate all your help and recommendations
Made last minute reservation and this was the most affordable hotel that didn't cost $400 or $500 a night. I was very please with my stay here. The Front desk staffs were nice and accommodating and provided extra toiletry and a sewing kit upon request. The sewing kit was a life saver for clothing malfunction before heading out to dinner. The room was very clean and there are plenty of parking in the overflow parking lot behind the hotel. The hotel is centrally located and short walking distance to all the shops and restaurants. In the morning there are complimentary coffee in the lobby. Gary, the General Manager, is great. He gave wonderful advise for where to wine taste downtown, eat, and where to have a little clubbing. Gary even gave us his card and told us to mention his name at the places he recommended to get buy one get one free deals. We wish we could have stayed an extra night, but when we initially book the hotel room, all rooms for following night were sold out. However, upon checkout Gary mention last minute cancelation and being able to accommodate us. Unfortunately, the other hotel which was further away would not let us cancel without paying for the room so we had to stick with the other hotel. I would definitely stay here again because Gary is fabulous and left such a wonderful impression. Our interaction with him made our hotel stay even better.
Excellent location! Right in middle of downtown area easy walk to everything. Rooms are spartan, no lamps. Good value considering location. Walls are thin you can her people in other rooms talking.
I loved how close it was to everything around downtown.
Staff was amazing!! Really friendly, welcoming, and very knowledgeable on Napa’s fun activities. Hotel was nice and clean, safe parking, and overall great.
Located in Downtown Napa, Napa Valley Hotel & Suites is adjacent to Uptown Theater and within a 5-minute walk of Napa River. This 45-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
43-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other amenities include coffee makers, phones, and ironing boards. Change of towels is available on request.
Guests staying at Napa Valley Hotel & Suites enjoy an outdoor pool, free WiFi in public areas, and a picnic area. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage.
Not an enjoyable night. We could literally hear every footstep from the room above us. No curtains, only mismatched shutters over the windows that did not fold together or keep out the morning light. Furniture did not fit in the room and it was very cramped. No beside lamp, or any other lighting, only canned ceiling lights. No towels by the sink nor place to hang your towels except a very dusty unclean clothes rack. Bathroom door did not shut all the way. Great location right in downtown, and Budget friendly, but I would recommend spending a bit more and staying somewhere else.
Great location, and friendly staff. Actual property is just ok.
1. When we arrived the toilet in our room was running and didn’t flush. I had to open the back and found the plug was not sealing, and had to rig it to get it to flush. While doing that, I noticed hair on the floor and boot prints showing that it hadn’t been cleaned. I called the front desk and they moved us to a new room. The keys they gave us didn’t work. They had to get us replacement keys. 2. We called and she’s for a late check out, as is our usual. They wanted to charge a $100 fee! We found this absolutely outrageous. In our experience, other hotels are gracious about the extra hour to pack up. Dealing with certain health issues takes a bit of extra time and $100 for an extra hour is just ludicrous and exemplifies poor service and a gouging approach to the guests needs. 3. Overpriced. Do not expect coffee in the room or quality soaps. This is a bare bones motel. No extras, poor service, and it is dirty.
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Kind regards, Customer Care Team Napa Valley Hotel and Suites
Customer service made this trip better. Wish there was a coffee make in the room.
We are happy to here that we were able to provide you with great customer service. Unfortunately at the moment we do not have coffee makers in the rooms, but we have a coffee station in our front lobby for guests to enjoy. We hope we are able to serve you again soon.
Room smelled and there was no room safe or other amenities, like coffee, etc The staff was great as well as location. It was crazy expensive for what you got.
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to let us know if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!
The guy in the front desk gave us the best service I have ever experienced. I believe his name is Gary. Thank you so much! Appreciate all your help and recommendations
Roberto, Thank you very much for you kind words. It was a pleasure meeting you! I am glad you enjoyed your time in here in Napa. I look forward to hopefully seeing you again soon. Kind regards, Gary
Hey there, Thank you for taking the time to review us. We are glad that you chose us for your stay and it feels great to know that you found our location convenient. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future! Kind regards, Customer Care Team Napa Valley Hotel and Suites