Room smelled and there was no room safe or other amenities, like coffee, etc The staff was great as well as location. It was crazy expensive for what you got.
The guy in the front desk gave us the best service I have ever experienced. I believe his name is Gary. Thank you so much! Appreciate all your help and recommendations
Made last minute reservation and this was the most affordable hotel that didn't cost $400 or $500 a night. I was very please with my stay here. The Front desk staffs were nice and accommodating and provided extra toiletry and a sewing kit upon request. The sewing kit was a life saver for clothing malfunction before heading out to dinner. The room was very clean and there are plenty of parking in the overflow parking lot behind the hotel. The hotel is centrally located and short walking distance to all the shops and restaurants. In the morning there are complimentary coffee in the lobby. Gary, the General Manager, is great. He gave wonderful advise for where to wine taste downtown, eat, and where to have a little clubbing. Gary even gave us his card and told us to mention his name at the places he recommended to get buy one get one free deals. We wish we could have stayed an extra night, but when we initially book the hotel room, all rooms for following night were sold out. However, upon checkout Gary mention last minute cancelation and being able to accommodate us. Unfortunately, the other hotel which was further away would not let us cancel without paying for the room so we had to stick with the other hotel. I would definitely stay here again because Gary is fabulous and left such a wonderful impression. Our interaction with him made our hotel stay even better.
Excellent location! Right in middle of downtown area easy walk to everything. Rooms are spartan, no lamps. Good value considering location. Walls are thin you can her people in other rooms talking.
I loved how close it was to everything around downtown.
Staff was amazing!! Really friendly, welcoming, and very knowledgeable on Napa’s fun activities. Hotel was nice and clean, safe parking, and overall great.
Gentlemen at the front desk was so helpful and happy to tell us how to spend our time in Napa. We didn’t research where to go before we arrived so he saved us lots of time. Room was great. Bed comfy. Very clean bathroom.
Outdated hotel format. Clean. Good location. Courtyard view for all rooms, so a bit of a parking lot echo chamber. Functional but not inviting.
Save yourself the trouble stay elsewhere! You can hear people walking upstairs and in the room next door. Rooms are cramped There is no privacy. Rooms need maintenance exposed wiring and door was missing weather stripping. Room was not vacuumed and shower contained yeast and mold growth on the walls and shower head. There was no parking and even when there are spots are for compact vehicles. Overall it was disappointing. Paid for 2 nights and left after 1. Just not worth it. Hotel staff wasn't helpful just offered us a discount next time. No thank you. I would not recommend this hotel especially for the price.
Noisy-funny smell in elevator. room is nice but facility looks a bit rundown.
The toilet did not close properly after flush, therefore, it was a hassle to have to get up to reset the lever. Also, all four of the coffee creamer was expired and was not able to be used or consumed. Hope they will be more deligent to keep them fresh.
Nice hotel close to downtown shops, dining and drinks. Easily walk to most destinations. Free parking. Quick access to major roadways.
Located in Downtown Napa, Napa Valley Hotel & Suites is adjacent to Uptown Theater and within a 5-minute walk of other popular sights like Downtown Napa Association. This 45-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Napa Valley Hotel & Suites's 45 air-conditioned rooms provide coffee makers, safes, and phones. Guests can expect free WiFi and 43-inch Smart TVs with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Ironing boards and desks are also standard.
Guests of Napa Valley Hotel & Suites enjoy features like an outdoor pool, free WiFi in public areas, and free newspapers. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. This smoke-free hotel also has a picnic area.
Room smelled and there was no room safe or other amenities, like coffee, etc The staff was great as well as location. It was crazy expensive for what you got.
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!
The guy in the front desk gave us the best service I have ever experienced. I believe his name is Gary. Thank you so much! Appreciate all your help and recommendations
Roberto, Thank you very much for you kind words. It was a pleasure meeting you! I am glad you enjoyed your time in here in Napa. I look forward to hopefully seeing you again soon. Kind regards, Gary
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again. Best Regards, Customer Care Team
Made last minute reservation and this was the most affordable hotel that didn't cost $400 or $500 a night. I was very please with my stay here. The Front desk staffs were nice and accommodating and provided extra toiletry and a sewing kit upon request. The sewing kit was a life saver for clothing malfunction before heading out to dinner. The room was very clean and there are plenty of parking in the overflow parking lot behind the hotel. The hotel is centrally located and short walking distance to all the shops and restaurants. In the morning there are complimentary coffee in the lobby. Gary, the General Manager, is great. He gave wonderful advise for where to wine taste downtown, eat, and where to have a little clubbing. Gary even gave us his card and told us to mention his name at the places he recommended to get buy one get one free deals. We wish we could have stayed an extra night, but when we initially book the hotel room, all rooms for following night were sold out. However, upon checkout Gary mention last minute cancelation and being able to accommodate us. Unfortunately, the other hotel which was further away would not let us cancel without paying for the room so we had to stick with the other hotel. I would definitely stay here again because Gary is fabulous and left such a wonderful impression. Our interaction with him made our hotel stay even better.
Thank you for all of your kind words. I am so happy you enjoyed all of my suggestions. I look forward to your next trip into Napa! Enjoy the rest of trip. Warm regards, Gary
Excellent location! Right in middle of downtown area easy walk to everything. Rooms are spartan, no lamps. Good value considering location. Walls are thin you can her people in other rooms talking.
We are happy to hear you enjoyed your trip to Napa. I apologize your neighbor was talking to loud. The front desk is staffed 24-hours a day. If this happens again please give us a call so we can ask them to quiet down. Warm regards, Maria
Thank you for taking the time to rate us. If there is anything we can do to make this a 5 out of 5 stay trip for you please let us know.
I am so sorry you didn't find your stay here a 5 out of 5. If you would like to let us know what could've made your stay better feel free to let us know .
Thank you so much for taking the time to rate us . If there is anything we can do to improve please let us know.
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to let us know if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.