Beautiful property, loved the outdoor patio area, friendly service,
Awesome place! The staff is very friendly and they support you on any questions you may have. The hotel is beautiful and with a fenomenal energy.
Upon our arrival to the hotel, we were greeted by friendly staff. When we entered our room, it did not look exactly like the pictures on the website, nor did it seem like it had been cleaned in a very long time. We found hair in the bed sheets, the curtains were stained with God knows what, and the bathroom had crumbs all along the floors. The bottles of soap and shampoo were also completely empty. I did not feel comfortable at all especially the circumstances of the pandemic. We went to the front desk and was helped by Dean. He was very patient and understanding. He kindly accommodated us with a different room. We greatly appreciated his assistance. Overall, our stay at the River Terrace Inn was not what we had expected.
Excellent hotel. Everything was wonderful! Riverfront location, exceptional walkability, spacious rooms, comfortable bedding- we will stay here again, hopefully many times
Great location and nice views. It was quiet in our room and no disturbances.
The property is absolutely beautiful. The river view rooms are so luxurious with modern and updated furnishings and a stunning views from the outdoor balcony. The hotel interior itself is beautifully updated as well with a modern restaurant bar and relaxing outdoor area with plenty of seating and fire pits. You truly feel like you are staying in a 5 star hotel
Excellent location and good property. My only disappointment was the charge of destination fee of $25 pls taxes per day when you already paid a considerable night rate where they promote the hotel with the amenities and services as part of the night rate. Dont say that some services are free when at the end you will charge for them.
This property is in a great location, walking distance from downtown Napa and all it has to offer
Very close downtown and Oxbox market. Room was quiet.
Very disappointed in the $25 per night service charge. Billed immed upon booking for room charges but this fee is never disclosed. Bathroom not cleaned until we brought to the attention of the staff. Nice location and rooms otherwise.
The Staff are genuinely pleasant, helpful and knowledgeable about Napa. Blossom at the Front Desk is a gem! I would highly recommend this hotel - the rooms are large and well apportioned. 5 stars.
Napa Valley Wine Train is within a 5-minute walk of River Terrace Inn - A Noble House Hotel while other popular sites like Oxbow Public Market are within a 15-minute stroll. This 114-room, 4-star hotel has a restaurant along with conveniences like a 24-hour fitness center and a 24-hour business center.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
The 114 rooms have an array of amenities, including iPod docks, sofa beds, and refrigerators. 37-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, coffee makers, and free local calls. Housekeeping is available on request.
At River Terrace Inn - A Noble House Hotel, guests have access to a 24-hour fitness center, WiFi in public areas, and conference space. Valet parking is available for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, free newspapers, and a terrace.
Beautiful property, loved the outdoor patio area, friendly service,
Hello! Thank you for the review!
Awesome place! The staff is very friendly and they support you on any questions you may have. The hotel is beautiful and with a fenomenal energy.
Hello Jorge, Wow - thank you so much for the awesome review of River Terrace Inn. We are so happy you found our team friendly with amazing energy. We hope to see you again for a return visit to Wine Country. Stay well.
Upon our arrival to the hotel, we were greeted by friendly staff. When we entered our room, it did not look exactly like the pictures on the website, nor did it seem like it had been cleaned in a very long time. We found hair in the bed sheets, the curtains were stained with God knows what, and the bathroom had crumbs all along the floors. The bottles of soap and shampoo were also completely empty. I did not feel comfortable at all especially the circumstances of the pandemic. We went to the front desk and was helped by Dean. He was very patient and understanding. He kindly accommodated us with a different room. We greatly appreciated his assistance. Overall, our stay at the River Terrace Inn was not what we had expected.
Hi Danielle - I am sincerely sorry for our shortcomings in housekeeping. You're absolutely correct in these times we cannot let these types of mistakes slip through. I can assure you this issue will be corrected as we are dedicated to welcoming our guests to a clean and safe property. Please feel free to contact me directly, I would like to make this right with you.
Thank you for staying and for leaving the excellent review! Hope to see you again soon. Best,
Excellent hotel. Everything was wonderful! Riverfront location, exceptional walkability, spacious rooms, comfortable bedding- we will stay here again, hopefully many times
Hi Ana, Thank you for staying with us and for the wonderful review. We're so glad you loved the rooms, bedding, and exceptional location! We can't wait to see you again soon. Best,
Hello - Thank you for staying with us. It seems maybe we didn't wow you during your stay. I would love to hear more about your experience, please feel free to contact me directly with more details about your stay.
Great location and nice views. It was quiet in our room and no disturbances.
Thank you for the review Matt!
The property is absolutely beautiful. The river view rooms are so luxurious with modern and updated furnishings and a stunning views from the outdoor balcony. The hotel interior itself is beautifully updated as well with a modern restaurant bar and relaxing outdoor area with plenty of seating and fire pits. You truly feel like you are staying in a 5 star hotel
Hi Sandra, Thank you for the amazing review! We're so glad you found the property beautiful and the luxury rooms in particular. We're happy you enjoyed the patio and fire pits too; it's a great spot to hang out by the river. Come back soon. Best,
Thank you for the 5-star review! Please recommend us to your friends and come back any time.
Hello! Thank you so much for your perfect review of the River Terrace Inn and for mentioning our outdoor patios and world class service. We hope to see you again soon. Warmest regards, Steven