First we checked in our room assignment has people staying and we are trying to open the door. Then we got a new room where the card kwys are not working twice until they replaced it with a newer card. The door has very poor insulation that the cold air in there early morning is going to iur room and you can see lights thru the door. The bedsheets looks not fresh as it has cramples and looks like they just tuck it in but not relolaced. The tv control is missing so not able to watch tv when we got back in the evening. We tried to have breakfast on the day we are checking out around 8AM and only three slices of bread is all there is left.
Everything met our expectations for the stay, the customer service was phenomenal. Everyone was so friendly and provided excellent service. Every request was address promptly and with a smile!
It was easy to get to and easy parking. We felt safe. It was nice to have microwave and fridge in room. In Lobby they had delicious coffee. It would be nice to have an easier way to get ice. We had to have room card programmed daily.
So, the bed was comfortable, but that's about all I can say about the place. It says "a Wyndham Property" but the comfort, cleanliness, and care of Wyndham was impossible to discern. I brought earplugs which were helpful for the freeway that was very close. The breakfast was only a plastic bagged pastry, so make sure you are ready to go out to eat. The area around the hotel was super sketchy. Front staff was friendly, though.
Not the best area. It didn’t help that the clerk checking us in told me he was putting us at the end away from everyone so, “we should be OK”. It was late and we were just staying one night so we made sure the door was locked and prayed for the best. Headed out early the next morning with no issues. The room itself was OK but would look for better options if ever in the area again.
Light switches were dirty, black out curtains were dirty, cigarette burn in the sheet, plumbing in the shower was sticking out of the wall and rusty. Sounded like the people above us were moving furniture. Room smelled very unpleasant. Worst place I have ever stayed in my life.
It was noisy, woke me up several times at night.
Beds were hard, felt like sleeping on the floor. Can hear everything outside from traffic to people.
Convenient to freeway and eating establishments/ grocery stores.
The room was not clean bed dirty it had hairs all over the place it look like they did not change the sheets TV did not work why five wasn’t working when I try to call reception the phone did not have the numbers and there was no dial tone after inspecting the phoneThe phone did not have cable to wall so you cannot call front desk unless you had to walk outside to tell them which we did and the Personnel did not show any effort and getting anything fixed
I liked the location but it was pretty torn up ..the walkways needed to be cleaned ..the breakfast was comical at best ....
Was unable to get internet service 2out of 4 days. Television service went out time and time again due to “weak signal”.
Room was ok, but the service was below average. We stayed two days, bedding was not made up on 2nd day. Toiletries, coffee, bed & trash was not replace or refurbished.
The clerk in the morning was very professional and very accommodating.
Super 8 by Wyndham Salinas is located within a mile (2 km) of National Steinbeck Center and Aguila Cultural Center. This 70-room motel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM.
Guests can expect free WiFi and 32-inch LED TVs with satellite channels. Bathrooms offer rainfall showers and hair dryers. Other standard amenities include refrigerators, microwaves, and free local calls. Weekly housekeeping is available.
An outdoor pool and free WiFi in public areas are features at Super 8 by Wyndham Salinas. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.
First we checked in our room assignment has people staying and we are trying to open the door. Then we got a new room where the card kwys are not working twice until they replaced it with a newer card. The door has very poor insulation that the cold air in there early morning is going to iur room and you can see lights thru the door. The bedsheets looks not fresh as it has cramples and looks like they just tuck it in but not relolaced. The tv control is missing so not able to watch tv when we got back in the evening. We tried to have breakfast on the day we are checking out around 8AM and only three slices of bread is all there is left.
Everything met our expectations for the stay, the customer service was phenomenal. Everyone was so friendly and provided excellent service. Every request was address promptly and with a smile!
Thank you for taking the time to write a review about your recent stay with us. Your feedback is greatly appreciated and will help us continue to grow. thank you for choosing Super 8 Salinas
It was easy to get to and easy parking. We felt safe. It was nice to have microwave and fridge in room. In Lobby they had delicious coffee. It would be nice to have an easier way to get ice. We had to have room card programmed daily.
Thank you for taking the time to write a review about your recent stay with us. Your feedback is greatly appreciated and will help us continue to grow. thank you for choosing Super 8 Salinas
So, the bed was comfortable, but that's about all I can say about the place. It says "a Wyndham Property" but the comfort, cleanliness, and care of Wyndham was impossible to discern. I brought earplugs which were helpful for the freeway that was very close. The breakfast was only a plastic bagged pastry, so make sure you are ready to go out to eat. The area around the hotel was super sketchy. Front staff was friendly, though.
Thank you for taking the time to write a review about your recent stay with us. Were sorry to hear you were un-happy with your stay due to the room issues. I apologize Well work hard to fix the issue you experienced, thank you for letting us know.
Not the best area. It didn’t help that the clerk checking us in told me he was putting us at the end away from everyone so, “we should be OK”. It was late and we were just staying one night so we made sure the door was locked and prayed for the best. Headed out early the next morning with no issues. The room itself was OK but would look for better options if ever in the area again.
Dear guest, Thank you for your review. Although we are glad to hear that you found the room satisfactory, we are sorry to learn about the other aspects of your visit that did not ensure a wonderful stay for you. We regret that the location of our property did not particularly appeal to you, but it does offer many advantages as a base in this area. We also want you to know that our guests' safety and security are our top priorities. Thus, we would like to know in more detail about your insecurities so that we can take corrective measures for you and other guests in the future. We are saddened to read that you feel you wouldn't stay with us again. We are sure that you would not have the same experience on another occasion, and we hope you would reconsider. We look forward to an opportunity to host you again and delight you with a superior experience during your next trip to the area. Best Regards, Customer Care Team
Light switches were dirty, black out curtains were dirty, cigarette burn in the sheet, plumbing in the shower was sticking out of the wall and rusty. Sounded like the people above us were moving furniture. Room smelled very unpleasant. Worst place I have ever stayed in my life.
We are very sorry to hear that you were disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We take guest feedback very seriously, and we will conduct an investigation within our housekeeping department to correct any lapses in current cleaning standards. We will also see to it that our staff does a better job of preparing/airing out the rooms moving forward. Thank you for considering our accommodation for your stay in Salinas and for taking the time to post your review. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again."
It was noisy, woke me up several times at night.
Thank you for taking the time to write a review about your recent stay. Your feedback is greatly appreciated and will help us continue to grow. We’re sorry you were unhappy – we’ll work hard to fix the issue you experienced. Thanks for letting us know
Beds were hard, felt like sleeping on the floor. Can hear everything outside from traffic to people.
Thank you for taking the time to write a review about your recent stay. Your feedback is greatly appreciated and will help us continue to grow. We're sorry you were unhappy with your stay. We will work hard to fix the issue you experienced.
Dear Virginia, thank you for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We apologize for the check-in incidents where you were initially taken to a room with other guests, and the key cards were not working in the second room. We have informed the management about your comments, and our maintenance team has been instructed to resolve all the issues you mentioned with utmost concern. We are sorry that our accommodation facilities were poorly managed and our services were inadequate to satisfy your expectations. We will review your remarks in detail and make changes wherever possible in improving and upgrading our room conditions to ensure a better experience for our future guests. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance for redemption. We'll make up for your troubles next time and give you a rewarding experience at our hotel.Best Regards, Customer Care Team