The place is plain and boxy, but clean. However, the front desk staff was horrible. They demanded a deposit of $200 CASH because we live about 15 miles away. I asked why and she said it was a security deposit. I asked to speak to the manager, who later appeared, visibly reluctant to speak with me. I said that if we didn't trash the place when we stayed here last year, we were not likely to trash the place this year. (Hoping for a smile, which I didn't get.) Instead, the manager told me bluntly, "I don't believe in favoritism." To which I responded, "I'm not asking for favoritism, I'm asking for an exercise of discretion. There's no justification to ask for a deposit from a couple in their sixties attending the jazz festival. Plus, I don't carry cash." The manager responded by pointing to a sign on the wall that said something like "We reserve the right to refuse service to anyone." I was stunned. Here I was trying to check-in as a repeat customer and instead of being welcomed, I was being threatened. Finally, after some length, we were checked-in, but told that next time we would be required to pay the cash deposit. Needn’t worry, I said. There won’t be a next time. I do not recommend this place. The staff is rude.
We have stayed here several times. Nice clean rooms. Convenient location. Only complaint is that the bathroom fan was very noisy.
Customer service was amazing, the room was clean and easy check in/out
Clean and comfortable. Internet is bad. Our room didn’t have a smoke detector on the ceiling. Just a bracket for one. Overall good for a night
Friendly front desk and new furnishings
The remodeled rooms were nice and everything was in good order.
It was very quiet.
Very nice room.
Clean
Fantstic, personable service and a safe clean room!
The room was clean and nicely decorated. The bed was comfortable and everything worked. The staff was helpful and friendly. The only problem was that our key cards kept losing their connection and we had to keep going to the office to get them recharged.
Pretty sketchy area in Del Rey Oaks. Mothers Kitchen is next door is pretty good though. It was fine for my son-in-law and me, but my wife would have hated it.
Pacific Inn places you next to North Fremont Street and within a 15-minute walk of Monterey County Fairgrounds. This 34-room motel welcomes guests with a restaurant and conveniences like free in-room WiFi and free self parking.
The onsite restaurant is perfect for a quick bite to eat.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests of Pacific Inn enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Additional amenities include a water dispenser and a vending machine.
The place is plain and boxy, but clean. However, the front desk staff was horrible. They demanded a deposit of $200 CASH because we live about 15 miles away. I asked why and she said it was a security deposit. I asked to speak to the manager, who later appeared, visibly reluctant to speak with me. I said that if we didn't trash the place when we stayed here last year, we were not likely to trash the place this year. (Hoping for a smile, which I didn't get.) Instead, the manager told me bluntly, "I don't believe in favoritism." To which I responded, "I'm not asking for favoritism, I'm asking for an exercise of discretion. There's no justification to ask for a deposit from a couple in their sixties attending the jazz festival. Plus, I don't carry cash." The manager responded by pointing to a sign on the wall that said something like "We reserve the right to refuse service to anyone." I was stunned. Here I was trying to check-in as a repeat customer and instead of being welcomed, I was being threatened. Finally, after some length, we were checked-in, but told that next time we would be required to pay the cash deposit. Needn’t worry, I said. There won’t be a next time. I do not recommend this place. The staff is rude.
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We have stayed here several times. Nice clean rooms. Convenient location. Only complaint is that the bathroom fan was very noisy.
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Customer service was amazing, the room was clean and easy check in/out
Thank you
Clean and comfortable. Internet is bad. Our room didn’t have a smoke detector on the ceiling. Just a bracket for one. Overall good for a night
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Dear Linas, we are happy to have served you well at Pacific Inn Monterey. It is our pleasure that our rooms match up to the standards you were expecting. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Monterey, with all our facilities running at their best.Kind regards,Customer Care TeamPacific Inn Monterey
Friendly front desk and new furnishings
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The remodeled rooms were nice and everything was in good order.
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