Residence Inn By Marriott Boston Andover3.0 out of 5.0
Recent guest reviews
A little run down for a Marriott. The staff was great but the hotel seems to be doing things a little on the cheep. There are dishwashers in the rooms but no dishwasher soap. There is regular dish soap but someone is adding water to it to save a buck. There is a dish sponge but mine was on the floor of the cabinet near the garbage, unwrapped and filthy. The beds all have sheets of plywood between the mattress and the box spring. I assume to make up for their age. The lobby is not attached to the hotel and requires a key to get from the rooms to the lobby as well as a short trip outside. Not fun in the rain! But as I said , the staff is friendly and top notch although I was sent to an unmade room, Twice!
Very nice suites. The bed was very soft (most important for me :)) Bathroom with bath and shower, separate wash basin Very good kitchen with enormeous fridge, enough equipment available. Study/work table available. I was at the 2nd floor and I liked the red curtains and the view. There is no bar or restaurant, but there is a small shop where you can buy snacks/beer. Breakfast is included and offers a good variety.
We are in the midst of an anticipated long stay here due to a recent accident at our condo building. While living in a hotel is far from ideal, this hotel keeps things as comfortable as possible, mostly because of the staff. They are very accomodating. We have dogs so rather than have the housekeeper come in while we are at work, the hotel has allowed us to schedule times to have the room cleaned. Any time we call the desk for new towels or anything else, they bring it to us within 5 minutes. Even more so, I am writing this review to give a special shout out to Juan and Marcelino, who were working on snow cleanup after yesterday's blizzard. I went out to clean off my car, and immediately they both came over. I assured them I could handle it, but they insisted. One took the brush out of my hand and the other got a shovel and began shoveling out the tires. One of them even got into the car to back it up for me, knowing that it would be difficult with all the snow. These two employee really went above and beyond for me today, and I hope that management will recognize them for doing so!
It's the responsibility of the management to get things sorted out for providing the best service to customers. It's been a week since the wifi stopped working and no action has been taken to restore,appreciate if this can be sorted out at the earliest.rooms are quite spacious well equipped,people are courteous and room service is good and the breakfast spread is good!!!
The staff and the quality are top notch. They have gone above and beyond to accommodate our needs in any way possible and make us feel at home, after the stress of a recent move and while transitioning to a new place. Rooms are clean and spacious and hospitality is second to none!
We stayed here on our way through MA up to ME. We checked in late one evening and left pretty early the next morning. Check-in was quick and easy and our room was clean and comfortable. No issues with noise or anything else. We would return.
Disappointed doesn't begin to describe the stay. We checked in at 9:30 pm and they overbooked the room type I wanted. So they tell me there are two rooms left. I told them I'd take the two rooms if they charged me the cost of the one room. Guy at front desk says ok. Then he tells me one of the two rooms isn't ready yet. It's now 9:45 pm on a Saturday night. Why wouldn't the room be ready? He says give us 15 minutes. I go to the room and it smelled horrible. Then I see food on the walls and door!!! I go down to the front desk to tell the guy and all he does is apologize. He doesn't offer to send anyone up to clean it or anything. He doesn't do a thing about it. I was at a loss for words. The next morning I get the copy of bill under door. They charged me the full price of the two rooms not the price of the room I wanted. The girl at the front desk was nice and got it fixed but what a waste of time. The GM comes in and I tell him about the room. He could have cared less and offered a weak apology. The whole experience was mind boggling! I can't even imagine what took place in the room before we checked in. Disgusting! How does service like this still occur in the 21st century? Just do your job!
This is a great hotel, tucked away in the back of an office complex just off Rt. 93. Five minutes from the interstate, but as peaceful and quiet as you'll ever find. Everyone we encountered at the hotel was welcoming, and not just at the front desk. We had the occasion to "bump into" one of the housekeeping staff while taking a shortcut to our car, and you could tell from her interaction with us, from her joking with the guys with whom she was working, and from their friendly and engaging conversation with us, that not only do they all enjoy where they're working, but they also enjoy with whom. To me, this is what it's all about. Customer engagement. Sure, you still have to keep your eye on the details, like a safe and secure location, a clean room, proper kitchen, closet and bath amenities, things like that. That's the ante. Those things, thankfully, can be learned and become part of your nature. Customer engagement, the "spirit to serve", however, has to come from within. I think that's why Bill Marriott identified it as one of Marriott's core values, and to me, it's what's always separated Marriott from all the rest. The results speak for themselves, especially lately. So, I say all that to say this: This. Property. Gets. It. That simple five minute exchange with three people, working late and still smiling, laughing and being genuinely friendly with a couple of guests who stumbled into their world, told me all I needed to know about the Residence Inn Boston Andover. Sure, the front desk staff was awesome... but that's kind of in their job description. You expect that. And these guys didn't disappoint one bit. I even had the opportunity to present a problem with my bill to the lady that works the overnights. Although she was due to get off work in a few minutes, she pursued the solution to the problem and took care of it. I do believe she stayed late to get that done. So, you see, it's everyone here that demonstrates that spirit, whether they engage with the guest on a regular basis or not. What a great feeling that gives you as a guest. Highly recommend this hotel.
Great location, not in the city but not too far if you don't mind driving. The rooms are spacious and very clean. Our flight was earlier than scheduled and we were allowed to check in early. Friendly and courteous staff. Great hot and cold breakfast. Excellent stay
I stayed here recently during my Boston visit for business. Most of the hotels in downtown and near by are very costly, and this hotel provided a good alternate option. Reason all charges and nice, peaceful location. All the amenities just like what you expect at Marriott. Enjoyed my stay.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 197 reviews