in room AC was so loud, very uncomfortable at night
No information on shuttle. No one answers phone at property. Rude clerk who can’t even check me in without answering phone
You get what you pay for.... it was our last night before our flight out. One of the elevators was broken, and the other one sounded rough. Our AC made weird sounds and was not cooling very well. (We did not mention this as we had to leave at 3:30 am and we needed a few hours of sleep.)
Check in was quick and pleasant. Beds were amazing!
Ningún
Friendly receptionist who remembered my family
I like the location but
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Was told breakfast was included upon checking in (it was not). Tried to order room service for breakfast as listed in guest services directory and was told again (sarcastically by front desk person) they don’t deliver. At no place does it say they don’t deliver and she made me feel like a fool for asking.
Conveniently located, quiet, and comfortable bed.
Ok
Free shuttle service from car rental to hotel and then hotel to airport, of course remember to tip
It was a comfortable stay . White Sheets and comforter are my preference . Clean room . Everything I needed for a short stay . Fast , no fuss check in . Price didn’t have hidden fees . As is as advertised.
Loved they were open. Very friendly considering the times.
Bathtub drain was clogged, pool was dirty, smoke alarm needed battery.
DoubleTree by Hilton Las Vegas Airport places you within a 5-minute drive of University of Nevada, Las Vegas and within a 10-minute drive of other popular attractions like Thomas and Mack Center. This 190-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite café, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:30 AM.
42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Dryers, MP3 docks, and refrigerators are also standard.
Guests of DoubleTree by Hilton Las Vegas Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 12 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Dear Junko, Thank you for your 4 star review. We greatly appreciate your business and hope to be of service for future trips to Las Vegas
in room AC was so loud, very uncomfortable at night
We are very sorry to hear that the air conditioner in your room was noisy. We understand that a comfortable and peaceful environment is important to our guests, and we apologize for any disturbance caused. We have taken note of your comments and will work to address any issues with the air conditioning units in our rooms.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.
No information on shuttle. No one answers phone at property. Rude clerk who can’t even check me in without answering phone
Thank you for taking the time to respond, in an effort to collectively take care of each guest with extreme care. we Have to sometimes place them on a brief hold and that includes answering the phone while with another guest and placing that call on a brief hold as well. I can ensure you that our Calls are always answered. Additionally, the shuttle information is posted on our Website, Apps, Front Desk and Upon request at the front desk. We appreciate your patience as we navigate a very Busy Hotel.
You get what you pay for.... it was our last night before our flight out. One of the elevators was broken, and the other one sounded rough. Our AC made weird sounds and was not cooling very well. (We did not mention this as we had to leave at 3:30 am and we needed a few hours of sleep.)
Dear Katherine,Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and will use your comments to improve our services and facilities.We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand that this can be frustrating, and we are sorry that we were not able to provide a smooth and hassle-free experience for you. We would like to assure you that we are working to address any outstanding issues with the elevator and will do everything we can to ensure that it is fully operational as soon as possible.We are also sorry to hear that the air conditioner in your room was noisy. We understand that a comfortable and peaceful environment is important to our guests, and we apologize for any disturbance caused. We have taken note of your comments and will work to address any issues with the air conditioning units in our rooms.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.
Check in was quick and pleasant. Beds were amazing!
Your feedback is incredibly valuable to us, and we appreciate your kind words. We are always striving to provide the best possible service to our guests, and it is wonderful to hear that our efforts have been recognized.
Ningún
Your feedback is incredibly valuable to us, and we appreciate your kind words. We are always striving to provide the best possible service to our guests, and it is wonderful to hear that our efforts have been recognized.
Friendly receptionist who remembered my family
Thank you so much for taking the time to leave a review, It was an absolute pleasure having you stay with us.
I like the location but
Thank you so much for taking to time to review us. We Look forward to welcoming you back in the not-too-distant future.
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Thank You!
Dear Sarah, Thank you for your most recent stay and review. We are sorry that we missed the mark during your stay. I would love to learn more about your stay experience so that we can improve our overall guest experience. We do appreciate you as our guest and hope to have an opportunity to welcome you back in the future.