Comfort Inn & Suites2.5 out of 5.0
Recent guest reviews
My husband and I booked this hotel at the last minute in order to be close to Slidell. Had to be with my father at a dr. appt super early so thought would get close since we live an hour away. All we did was sleep since we got there after 8 pm and were gone by 4:30 am the next morning. I would of given this hotel four stars, but they are under renovations (according to signs) so that brought them down. Cannot comment on anything except the room since didn't use any other services. Hotel was clean, room was clean, all was good. Have to say it made me super happy that the cleaning people took the shower curtain and pulled it thru the hand bar to make a decoration of it. Wish I had thought to take a pic. Just thought it was super nice they did that. After a tiring long drive, it sure made me smile. Located by the interstate, so really easy access. Our AC was a bit noisy but again was so tired didn't really matter. So hopefully after the renovations this hotel will be even better. Was across from Holiday Inn but was $20 cheaper. Worked for us.
For me, the difference between a 4 and a 5 rating is not the number of stars by its name, but it's in the details. At the Comfort Inn and Suites I was always kindly greeted when I entered the lobby, coming and going. This morning the front desk attendant complimented me on my shirt. Nothing special, just a friendly reminder that everyone enjoys a compliment. I found the room well furnished and clean. The bed was very comfortable and I appreciated that they had pillows with several different firmness. Another thoughtful detail. Although there were signs excusing the remodeling dust, I didn't see any effects of this on the third floor. Breakfast was adequate and the access from highway 12 made it convenient. If I could do one thing to make it better it would be to upgrade the coffee service in the lobby, but Starbucks was not far away. Enjoyed my stay.
This review is more about the customer service than the actual hotel as I had my technician stay there and I wasn't there. I Put two of my techs here, last minute, after another hotel in town initials being HI, would not work with me to check them in due to them not being the main name on the res (but listed as additional guest) and me being across the lake and during a flood unable to go over there and check them. After the other hotel (HI) was very rude on the phone, i told her to cancel the rez and i called comfort inn to see if they could help and what needed to be done for me to get my guys in there without me being there. Kevin was the Comfort inn person that I spoke to. He assured me he could help me emailed me the form I needed and he had my guys checked in within 10 minutes. Kevin did everything he could to help me get my team taken care of snd was very professional, courteous and knowledgeable and new exactly what he needed to do. even though we are diamond members of that other chain, I will take our business in Covington Louisiana to the comfort inn now!
This is our second time to stay at this hotel on one of our Texas trips. An easy on and off on I10 , the room was very clean, roomy, with a big bath room. Had a very good complimentary breakfast. The staff are extremely friendly, helpful, and professional. The king bed was very comfortable, highly recommend the Copeland Restaurant for dinner. The hotel is reasonably priced
sat night 4/22 on the way home Lady at front desk said only had room with two beds, she was very nice and did a great job. When I got to room it was a handicap room and was super cold AC was on 67 then I noticed the smell thought it may be cleaner. I did not complain but then was woke up at around 8:00 with the fire alarm going off for a good 30 min I packed up and left. I told a lady at front desk about the smell, I was all stoped up now, she was rude anyway I feel they know the room stank and rented it anyway had the AC turned down so low to mask the smell.
This Comfort Inn is a good property. It is well maintained and in a good location. It is located away from the noisy highways, but has numerous restaurants and other traveler businesses located nearby. The room was large and well-maintained. The breakfast was more than adequate. The sole downer is that my wife complained of a smell. I could barely detect it, but my wife found it objectionable. I think that the source was the cleaning products for the bathroom. I would have no problem staying here again, but my wife I do not know.
My husband and I stayed one night here and it was worth the money! I always ask for a top level quiet room and the guy at the front desk said there was one left and we got it! It was a handicap room but that was fine! It was bigger! I was never bothered by noise! It was clean and they promptly brought more washcloths when we asked. We would definitely stay again!
My wife and I stayed here on two nights, on the way to and from our final destination. We found the property to be very conveniently located, yet off the main highway enough to be very quiet. The property is attractive, both inside and out. Our room was spacious, in good repair and very clean. We especially appreciated the large bath towels and actual exhaust fan in the well-appointed bathroom (often missing in rooms we have stayed in elsewhere). The breakfast area. The staff was very pleasant and the free buffet breakfast in the morning had a good variety of tasty options that were kept well-stocked. Our only complaint about our stays was that the toilet paper was some of the roughest we had ever encountered; a few dollars spent on a higher quality would make this place just about perfect.
Decided to stop off in Covington and called into the Comfort Suites got a great price for the night Room was spotless great size breakfast in the morning very filling with everything needed to start the day Location easy on and off the interstate with lots of food establishments at the exit or the next one along Staff were great check in staff most welcoming would stay here again if ever passing through.
Very clean, neat hotel. Staff was very helpful and willing to help in any way to make the stay as pleasant as possible. Room was clean and quiet, very spacious. Good value for the price, located close to places to eat, all within walking distance. Will stay here again when in the area.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 59 reviews