Property was clean. Check in was seamless. TV froze and no one addressed it when I contacted tech support. Shower was luke-warm and never heated up. The shower would not turn off and it continued to run.
No refrigerator?
Simply put, this is an old property with the Doubletree name slapped on top. Staff was friendly but the property itself is so underwhelming and it certainly doesn’t command the price I paid for the Doubletree experience. Dirty linens, hair on towels, extremely noisy from both inside and outside. Not many options in Greensboro but I will not stay at this property again. I repeat it’s not the fault of the staff who are clearly doing the best they can…but this old building should be scrapped.
I booked two rooms. One room smelled of cigarette smoke & had to be changed. The second one had a leaking ceiling and pool of water on the bathroom floor. It took 20-minutes to check in and I was the only person present.
Room wasn’t really clean nothing up to date for the money I spent on the room.
We arrived in June and the heat was running in ALL the common areas making it very uncomfortable. Prostitutes and young couples were in and out all night long and were pretty loud.
Very friendly staff. Spacious and clean room. Very comfortable bed made for a good nights sleep.
The Hotel was nice, but I saw a bug on the bed. I took the pillow to the front desk and showed it to them. They sent someone to change my bed. They told me they were wheat bugs, someone must have left the window open. The next morning, I woke to bumps all over my arms and neck. They gave a free breakfast and 1/2 off my room. But three days later, I am still itching the bumps are still there. Room 912 was a nightmare. I will not be staying there again.
Very close to the Colliseum, perfect for a concert. Staff was very friendly.
Adequate accommodations at a fairly high price. I visited during peak time of High Point Market.
I enjoyed my stay, the front desk staff was professional and courteous. The warm cookies was the icing on the cake!
Got sent to holiday inn because they overbooked my room.
Staff went out of there way to be helpful. Room was clean and the hotel amenities were good.
Good location for me getting around the area. I was grieving it was a peaceful environment for me.
The hotel staff was really friendly and accommodating, the rooms were clean and the beds were comfortable. The gym and business center were also very clean, but were just a little small. Would have preferred the breakfast buffet to be complimentary for the price we paid for the rooms, but that is my only gripe with this trip. Overall it was a big success.
Within a short walk of Joseph S. Koury Convention Center, DoubleTree by Hilton Greensboro is within a mile (2 km) of Greensboro Coliseum. This 175-room hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM.
Guests can expect WiFi and 32-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.
At DoubleTree by Hilton Greensboro, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Property was clean. Check in was seamless. TV froze and no one addressed it when I contacted tech support. Shower was luke-warm and never heated up. The shower would not turn off and it continued to run.
No refrigerator?
Simply put, this is an old property with the Doubletree name slapped on top. Staff was friendly but the property itself is so underwhelming and it certainly doesn’t command the price I paid for the Doubletree experience. Dirty linens, hair on towels, extremely noisy from both inside and outside. Not many options in Greensboro but I will not stay at this property again. I repeat it’s not the fault of the staff who are clearly doing the best they can…but this old building should be scrapped.
I booked two rooms. One room smelled of cigarette smoke & had to be changed. The second one had a leaking ceiling and pool of water on the bathroom floor. It took 20-minutes to check in and I was the only person present.
Room wasn’t really clean nothing up to date for the money I spent on the room.
Thank you for sharing your thoughts about your stay with us. We appreciate the feedback and we are extremely sorry that your experience with our hotel was subpar. Your comments will help us as we strive to correct the issues, in order to serve you better in the future. We hope that you will give us another chance to improve upon your past experience. Please visit us again soon. Sincerely, Acórea D. Sims Front Office Manager DoubleTree by Hilton Greensboro
We arrived in June and the heat was running in ALL the common areas making it very uncomfortable. Prostitutes and young couples were in and out all night long and were pretty loud.
Dear Guest: Thank you for sharing your thoughts about your stay with us. We appreciate the feedback and we are extremely sorry that your experience with our hotel was subpar. Your comments will help us as we strive to correct the issues, in order to serve you better in the future. We hope that you will give us another chance to improve upon your past experience. Please visit us again soon. Sincerely, Acórea D. Sims Front Office Manager DoubleTree by Hilton Greensboro
Thanks for the outstanding rating! Please visit us again soon!
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. It was an uncommon instance and we’ll do better. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied. Please feel free to contact us here at the hotel with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Yours in Hospitality, Acórea D. Sims Front Office Manager DoubleTree by Hilton Greensboro
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. It was an uncommon instance and we’ll do better. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied. Please feel free to contact us here at the hotel with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Yours in Hospitality, Acórea D. Sims Front Office Manager DoubleTree by Hilton Greensboro
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate your kind words and we look forward to seeing you again. Yours in Hospitality, Acórea D. Sims Front Office Manager DoubleTree by Hilton Greensboro
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Sincerely, Acórea D. Sims Front Office Manager DoubleTree by Hilton Greensboro