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Brookside Resort by FairBridge

2.5 out of 5.0

Recent guest reviews

We had a terrible experience with this hotel this weekend. They not honor our orbitz reservation despite having a written confirmation in hand. They told us to our face that we had checked out that morning when we had just arrived! They offered no help to us to find another hotel. They told Orbitz a complete lie - that we had stayed a night. My family, who is very stressed because of family health matters, had to drive 45 minutes in the rain, late at night to find another room. Thankfully, Orbitz was professional and honored our confirmation. Shame on Brookside Resort for their uncaring, poor service and dishonesty. Our weekend was ruined.

Our family stayed at Brookside the week before Christmas. We really enjoyed our stay. Loved listening to the creek run with our balcony door open . We had a fireplace in our room that we thoroughly enjoyed...breakfast was wonderful and the staff was very helpful and friendly. Our beds/pillows were very comfortable. We will definitely stay here again in the future. My 2 yr old absolutely adored the hotels rescue parrot Emma in the lobby.. we made frequentirely trips to the lobby to visit her and was always welcomed by the staff

Room was very cold and it took the heating unit most of the night to warm it to a comfortable setting. Other than that, the hotel was clean and comfortable. The staff was great.

The best part of the stay is the view of the water stream flowing behind the balcony of each room.

We took a short trip up to see the Christmas parade and craft show. The Brookside Resort was close enough to town to ride the trolley to go shopping and eating. The staff was very helpful and accommodating, we had two cars, and they did not have any problems getting us parking passes for both vehicles. Also one of our room keys stopped working for some reason there first night we were there, they replaced both keys with no problems. The room was comfortable and clean. It was a little outdated, but the website statedd this so we knew what to expect. The bathroom was somewhat more outdated than the room, but still very clean and functional. Our room was on the bottom floor, we had a nice little patio beside the brook which was wonderful. The breakfast was also very good and the staff was very nice.

My room was not the room advertised. It didn't look like ANY of the room pics online. It was not as close to downtown shopping as advertised. It did not have a Mountain View. We stayed in the middle of November and didn't even have a blanket on the bed. When we called down to ask for one, they told us to come get it ourselves. When we got to the office there were 3 employees standing around. Why did we have to drive down (that's how far our room was from the front desk!) at bedtime to get a blanket that should have been provided when they could have driven their golf cart and brought it to us? Not great customer service. We found nicer rooms at the same hotel for cheaper that night. Feel like we were reeled in, hook, line, and sinker.

I am not a high maintance person. I don't expect a $60 a night hotel to be 4 star. But this hotel surely underwhelmed me. The only good things I can say about this hotel is that I didn't see any bedbugs, the balcony on the brook was nice. And the front desk staff were nice, and helpful. Now, where do I start? When we arrived, we were informed that the heated pools and hot tub were closed. As we were unloading our luggage, the maid informed us that she was working late (as it was about 5:00 pm) and that if we wanted to leave her a tip, we might want to put it at the front desk under her name so it doesn't get stolen. Well, who is going in to take it? And what prevents them from stealing my stuff?? With that on our minds, we didn't leave valuables in the room when we left. Just to note, we didn't, have anything stolen that we know of. The first day when we came back from activities, an attempt to clean our room had been made. One bed was made and the other was not, dirty towels were taken, but no new toiletries/towels had been left for us. We had to go to desk for them. And it didn't get much better after that. The room itself is very dated (think 70s-80s), and carpet turned our feet black (had to keep socks on). Another major problem was the amount of permanent residents that are there, and the questionable activities that went on at all hours of night. I slept very lightly. The hot breakfast that is advertised is dry biscuts, a crock pot of chunky white gravy (which was almost empty) and cereal. And you sit at long cafeteria tables. We walked out. So disappointed! We went to a resturant across the street. This whole area has really gone down. It seems like there are lots of transient people and drugs. So sad! We tried to get our money back that first evening. That didn't work out, so we bit the bullet and stayed.

The beds was awful worst beds ever, hair in the beds,shower curtain had mold on it, wasn't exactly close to the attractions, didn't even attempt the breakfast the wifi didn't work at all. Not a great time there.

We arrived on Thursday. Given a room with two double beds, we asked for a different room with a queen/king bed and were told everything was taken. This was not true as the parking lot was deserted until Saturday. We would have left but were meeting other couples there. Our room was dated and old. The deadbolt latch was loose and there was no door seal. You could see daylight around the whole door and hear all the street noise. The lighting in the room was poor. The bathroom had mold. The room was not cleaned our entire 3 night stay. New towels were left but the used ones were still lying on the floor. Our bed was never changed. What's the fun of staying in a hotel if you can't have fresh linens every night!?!? The free breakfast? You better like biscuits and gravy, bagels or oatmeal. It was a poor excuse for a breakfast. We ate across the street. An expense we were hoping to avoid. I felt the online photos were misleading. This hotel is old, not rustic and in need of updating. The only thing we enjoyed was the delightful brook behind our room, which would lull you to sleep at night.

The hotel was outdated. They are in the middle of renovations. It was the first time I used an actual key in years. Not mattress cover, requested and within minutes was corrected.Saw a bear from the balcony!

Liked the sound of the water at night ! Close to stores and diners . Door to balcony could of used another lock . And balcony was dirty .

The hotel was ok based on the fact we were barely there. We spent most time in the smokey mountains. Thankfully it is relatively close to the mountains. The room was dirty and had bugs. It left much to be desired. The breakfast was very lacking. Only one of the 2 pools was open. The pool and hot tub that was open was nice. But there is no lifeguard. When I go back to tennesse next year. I will be looking for a better hotel

It is a older hotel but still a very nice place. Lived the balcony over looking the creek

Hotel has a very close location to downtown Gatlinburg. Like half a mile or so to restaurants and attractions. It's located on a hill side so expect a bit of a rough return trip if done by walk. The room was OK!, nothing fancy but fairly clean. I guess for the price paid in advanced and the season, I kind of felt OK with it. The room size is big so you can accommodate extra people if needed. Not my case though. They all have a little private back porch with a nice river current running which is very relaxing. I do recommend if booked at a good price. Not more than $70 or $ 80 bucks at most. I think they have better rooms with fireplaces but I believe they do save them for the ones who book them at higher price. Notice for very late check ins, you might find no one at the front desk. Overall experience, I was very pleased with it.

This is the 2nd year in a row that we've rented one of Brookside's rooms for the New Year's Eve celebration. It's not right on the main drag but close enough to walk and enjoy an affordable rate and not be in the middle of the crowd. Decent rooms and nice staff for the affordable rate. For a 3 star hotel, it holds up to it's rating easily. No hassles or complications experienced during either visit.

The hotel is at an excellent location. The view outside the balcony is awesome and the room was very authentic and cozy. The staff is courteous and very helpful. Great stay for value for money. Highly recommended. One suggestion: Breakfast can be a little better with more variety. A waffle maker would be great and scrambled eggs

Recently stayed one night here with my hubby and 2 teenaged girls. It was a last minute deal so we got a great rate thanks to all the discounts we got on it from the travel site we booked through. The room was quaint with poster beds and a fireplace with stone hearth and mantel. The balcony overlooking the beautiful stream was great. Beds and pillows were ok. Bed felt comfortable and not too hard but both my hubby and I woke with aching backs, sooo I dunno. The room has a peculiar smell that's not exactly pleasant. I think it's the carpet maybe but they should check into whatever they use on that and find something more 'freshening'. Pretty sure it used to be a smoking hotel and maybe it's the residual smell from that, mixed with freshener? Location was good, very close to downtown but not right in the midst - maybe a half mile or so away. There's a Flapjacks breakfast place directly across the street #with a crosswalk# so that's a plus. We didn't eat there but it was nice to know it was there and I mention it because it's nice for others to know as well. None of us hated it and it was ok for a quick stay but I wouldn't do an extended stay here.

Room was very clean and nice. Going out on the balcony and hearing the runni9ng water from the creek behind the room was so relaxing. Just what I needed for this trip. Will return in the future.

Our room had a balcony overlooking a pretty creek. So peaceful to sit out and watch and listen. Pool and hot tub nice Nice location away from downtown.

Booked at Brookside for a night in downtown gatlinburg before meeting friends at a cabin outside town. All rooms have balconies overlooking a large stream- very relaxing. Good value considering location and breakfast.

463 E Parkway Gatlinburg TN

Located in Sugarlands Visitor Center Great Smoky, Brookside Resort by FairBridge is adjacent to Salt and Pepper Shaker Museum and within a 10-minute stroll of Cooter's Place. This 100-room hotel welcomes guests with 2 outdoor pools, free breakfast, and free in-room WiFi. Centrally located in Gatlinburg, the hotel is also a short walk from Ripley's Aquarium of the Smokies and Sweet Fanny Adams Theatre.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 8 AM to 10 AM.


Rooms

All 100 individually decorated rooms provide furnished balconies, microwaves, and refrigerators. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Coffee makers, free local calls, and safes are also available.


Property features

Guests of Brookside Resort by FairBridge enjoy 2 outdoor pools, a children's pool, and a fitness center. There's free parking and an area shuttle for a fee. Staff members are on hand to provide tour or ticket assistance, luggage storage, and a safe deposit box at the front desk. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a seasonal outdoor pool.

Room options

Riverside Deluxe 2-Queen Beds with Fireplace

Queen 2 | Sleeps 4

Riverside Deluxe King with Fireplace

King 1 | Sleeps 2

Honeymoon Suite

Twin 1 | Sleeps 2

Standard Room, 1 King Bed (Creek Side)

King 1 | Sleeps 2

Guest reviews for Brookside Resort by FairBridge

Everyone (3) Couples (23) Family (17) Friends (1)
1

nightmare in gatlinburg

Everyone

We had a terrible experience with this hotel this weekend. They not honor our orbitz reservation despite having a written confirmation in hand. They told us to our face that we had checked out that morning when we had just arrived! They offered no help to us to find another hotel. They told Orbitz a complete lie - that we had stayed a night. My family, who is very stressed because of family health matters, had to drive 45 minutes in the rain, late at night to find another room. Thankfully, Orbitz was professional and honored our confirmation. Shame on Brookside Resort for their uncaring, poor service and dishonesty. Our weekend was ruined.

By on Feb 20, 2017

5

loved it!

Everyone

Our family stayed at Brookside the week before Christmas. We really enjoyed our stay. Loved listening to the creek run with our balcony door open . We had a fireplace in our room that we thoroughly enjoyed...breakfast was wonderful and the staff was very helpful and friendly. Our beds/pillows were very comfortable. We will definitely stay here again in the future. My 2 yr old absolutely adored the hotels rescue parrot Emma in the lobby.. we made frequentirely trips to the lobby to visit her and was always welcomed by the staff

By on Dec 26, 2016

4
Everyone

Room was very cold and it took the heating unit most of the night to warm it to a comfortable setting. Other than that, the hotel was clean and comfortable. The staff was great.

By on Dec 18, 2016

5

great getaway

Couples

The best part of the stay is the view of the water stream flowing behind the balcony of each room.

By on Feb 8, 2016

5

great weekend getaway

Families

We took a short trip up to see the Christmas parade and craft show. The Brookside Resort was close enough to town to ride the trolley to go shopping and eating. The staff was very helpful and accommodating, we had two cars, and they did not have any problems getting us parking passes for both vehicles. Also one of our room keys stopped working for some reason there first night we were there, they replaced both keys with no problems. The room was comfortable and clean. It was a little outdated, but the website statedd this so we knew what to expect. The bathroom was somewhat more outdated than the room, but still very clean and functional. Our room was on the bottom floor, we had a nice little patio beside the brook which was wonderful. The breakfast was also very good and the staff was very nice.

By on Dec 8, 2015

3

not as advertised

Couples

My room was not the room advertised. It didn't look like ANY of the room pics online. It was not as close to downtown shopping as advertised. It did not have a Mountain View. We stayed in the middle of November and didn't even have a blanket on the bed. When we called down to ask for one, they told us to come get it ourselves. When we got to the office there were 3 employees standing around. Why did we have to drive down (that's how far our room was from the front desk!) at bedtime to get a blanket that should have been provided when they could have driven their golf cart and brought it to us? Not great customer service. We found nicer rooms at the same hotel for cheaper that night. Feel like we were reeled in, hook, line, and sinker.

By on Nov 17, 2015

1

dated and dirty

Families

I am not a high maintance person. I don't expect a $60 a night hotel to be 4 star. But this hotel surely underwhelmed me. The only good things I can say about this hotel is that I didn't see any bedbugs, the balcony on the brook was nice. And the front desk staff were nice, and helpful. Now, where do I start? When we arrived, we were informed that the heated pools and hot tub were closed. As we were unloading our luggage, the maid informed us that she was working late (as it was about 5:00 pm) and that if we wanted to leave her a tip, we might want to put it at the front desk under her name so it doesn't get stolen. Well, who is going in to take it? And what prevents them from stealing my stuff?? With that on our minds, we didn't leave valuables in the room when we left. Just to note, we didn't, have anything stolen that we know of. The first day when we came back from activities, an attempt to clean our room had been made. One bed was made and the other was not, dirty towels were taken, but no new toiletries/towels had been left for us. We had to go to desk for them. And it didn't get much better after that. The room itself is very dated (think 70s-80s), and carpet turned our feet black (had to keep socks on). Another major problem was the amount of permanent residents that are there, and the questionable activities that went on at all hours of night. I slept very lightly. The hot breakfast that is advertised is dry biscuts, a crock pot of chunky white gravy (which was almost empty) and cereal. And you sit at long cafeteria tables. We walked out. So disappointed! We went to a resturant across the street. This whole area has really gone down. It seems like there are lots of transient people and drugs. So sad! We tried to get our money back that first evening. That didn't work out, so we bit the bullet and stayed.

By on Oct 31, 2015

1

horrible

Families

The beds was awful worst beds ever, hair in the beds,shower curtain had mold on it, wasn't exactly close to the attractions, didn't even attempt the breakfast the wifi didn't work at all. Not a great time there.

By on Oct 23, 2015

1

truly disappointed

Couples

We arrived on Thursday. Given a room with two double beds, we asked for a different room with a queen/king bed and were told everything was taken. This was not true as the parking lot was deserted until Saturday. We would have left but were meeting other couples there. Our room was dated and old. The deadbolt latch was loose and there was no door seal. You could see daylight around the whole door and hear all the street noise. The lighting in the room was poor. The bathroom had mold. The room was not cleaned our entire 3 night stay. New towels were left but the used ones were still lying on the floor. Our bed was never changed. What's the fun of staying in a hotel if you can't have fresh linens every night!?!? The free breakfast? You better like biscuits and gravy, bagels or oatmeal. It was a poor excuse for a breakfast. We ate across the street. An expense we were hoping to avoid. I felt the online photos were misleading. This hotel is old, not rustic and in need of updating. The only thing we enjoyed was the delightful brook behind our room, which would lull you to sleep at night.

By on Oct 6, 2015

3

remodling

Couples

The hotel was outdated. They are in the middle of renovations. It was the first time I used an actual key in years. Not mattress cover, requested and within minutes was corrected.Saw a bear from the balcony!

By on Sep 9, 2015