They need to put more attention on the carpet the carpet so nasty for $261 for Knight not work
Clean
We did not end up using it but the lazy river and hot tub were unique amenities. The room was pretty clean. It was also a great price for how close it was to downtown Gatlinburg. It was about .5 miles to the parkway so we were able to walk rather than pay for parking. However, the property is not super well maintained. There were a lot of flies inside. The ice machines were dirty.
Walked in, got access card, went to room and found the room to be totally unacceptable
We stayed in the King Suite, with jetted tub. It was VERY nice. Definitely worth the $! Great location!
Awful. We booked a suite for 6 people, asked for extra pillows and blankets to accommodate the group size. The woman working the counter told us there was no more pillows or blankets and then tried to say she brought us sheets but no one answered the door..... we never left the room unoccupied. Thankfully Daniel came in after her and got us more blankets and pillows and was very nice and helpful. If I could rate him alone he would get 5 stars. The pull out mattress was so thin. There was no padding at all. The tub leaked and was nasty and grimy. The hot tub smelled heavily of mildew. I would not recommend this place at all.
Old, dirty, slow to fix issues, frondesk clueless.
The property is good for a quick visit. No frills. We felt safe. Breakfast was nice.
It was a good hotel for a reasonable price. The room was clean and well kept up during our stay.
Older hotel but nice for the price. We initially were in room on street side which was a bit noisy but then switched to room on other side which was quiet. Breakfast was decent.
Room had no view. Room was dirty Room smelled like chlorine & very humid Very expensive Too many kids in pool Air conditioner dripped on floor Had to use air conditioner to take away humidity Mouse turds in drawer
Good value for one night stay. Easy check - in. Location good. Nice to have a refrigerator and microwave in room.
The staff didn't speak or understand English. The cops were there I will not recommend to anyone.
In town for family Christmas. Staff was very nice, at our motel and the location was great. While the room was clean, there was only one computer desk chair to sit in and the room seemed small for two people and our luggage. If we wanted to relax, we had to hop up on the beds. I will say that for the cheaper price that I paid for the room, I probably should have not expected more than I received. On my next trip, I would probably pay a little more for a more comfortable room.
I booked a jacuzzi room for a weekend getaway. When I got to the floor I was staying on, I was greeted to an awful odor when the elevator doors opened. It was so bad if I could've cancelled my room I would have. It only got better from here. A similar odor met me in my room. After turning on the ac unit, it went away somewhat. The next morning is when things got really interesting. The jacuzzi had soap scum inside the jets along with a waterline surrounding the tub from the previous users. The mirrors had fingerprints and dust on them. When using the shower, the shower head made an awful high pitched squealing that made you get out as soon as possible. While getting dressed, I noticed a lot of dust behind the tv. After seeing this, I want to see what else had been missed. The pictures above the bed had a thick coating of dust that rolled off when you ran your finger across the top. In between the tv stand and the dresser, someone previous had spilled something. When I turned on the lights in the morning, the light that was on the side of the wall had numerous bugs down in the fixture. Both the coke and ice machine were out of order, so you had to go to another floor to get these items if you wanted them. The lazy river water looked disgusting. If I had brought a bathing suit, it would have stayed in the bag.
Had a great time. Staff was excellent and attentive. Good location and very clean!
The hotel was nice, and conveniently located near Gatlinburg.
My sister and I decided to come up for the weekend and shop in nearby Pigeon Forge. We did not want to stay in Pigeon Forge due to heavy daytime traffic.So the location of this place was ideal. The hotel's cleanliness and staff were awesome. There was plenty of hot water in the shower. The rooms and bathrooms were spotless and breakfast was delicious!!! I will be staying here again.
Sleep Inn & Suites places you within a 10-minute stroll of popular attractions such as Ripley's Aquarium of the Smokies and Anakeesta. This 70-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.
Sleep Inn & Suites's 70 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LED TVs with satellite channels. Free weekday newspapers, free local calls, and hair dryers are also standard.
Sleep Inn & Suites features an indoor pool, a lazy river, and a gym. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this golf hotel include free WiFi in public areas, a spa tub, and coffee/tea in a common area.
They need to put more attention on the carpet the carpet so nasty for $261 for Knight not work
Clean
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied at our clean and pleasant hotel. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.
We did not end up using it but the lazy river and hot tub were unique amenities. The room was pretty clean. It was also a great price for how close it was to downtown Gatlinburg. It was about .5 miles to the parkway so we were able to walk rather than pay for parking. However, the property is not super well maintained. There were a lot of flies inside. The ice machines were dirty.
Dear Guest, Thanks for staying at our hotel during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
Walked in, got access card, went to room and found the room to be totally unacceptable
Dear Guest, Thanks for being a guest at our hotel. Our apologies for the inconveniences you had with the stay. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager
We stayed in the King Suite, with jetted tub. It was VERY nice. Definitely worth the $! Great location!
Hello Nate, It is very nice to see your positive comment about our hotel. Our team is really delighted with your appreciation. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.
Awful. We booked a suite for 6 people, asked for extra pillows and blankets to accommodate the group size. The woman working the counter told us there was no more pillows or blankets and then tried to say she brought us sheets but no one answered the door..... we never left the room unoccupied. Thankfully Daniel came in after her and got us more blankets and pillows and was very nice and helpful. If I could rate him alone he would get 5 stars. The pull out mattress was so thin. There was no padding at all. The tub leaked and was nasty and grimy. The hot tub smelled heavily of mildew. I would not recommend this place at all.
Dear Guest, We have noted your feedback and are disappointed to hear that you left us dissatisfied with your recent experience at our property. We deeply apologize for all the issues you faced during your stay and regret not having the opportunity to assist you when it mattered the most as we are always here to help. We will make sure this is an isolated issue & it does not happen again next time you visit us. Please do visit us again. Sincerely, Hotel Manager
Old, dirty, slow to fix issues, frondesk clueless.
Dear Guest, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property. I would like to apologize for all the inconvenience caused to you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns. Again, thank you for the review and for staying with us. I hope that you would still consider staying with us again in the future. Sincerely, Hotel Manager
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
The property is good for a quick visit. No frills. We felt safe. Breakfast was nice.
Thank you for taking time to tell us about your stay at our hotel and for your comments.
Dear Guest, Thanks for commenting. I'm sorry that the carpet in your room didn't meet your expectations. We'll use this comment as we change and improve. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time. You can expect a much better experience in the future because we're improving every day. Sincerely, Hotel Manager