4/10 Poor
Patty B.
Jun 20, 2025
BEAUTFUL COMMUNITY LOVE THE BLACK BEAR COMMUNITY.
Being a Vrbo customer, then staying at a property ran by Timber Tops was very disappointing. Our cabin sprung a BIG Leak on our first night. We called Timber Top and they never called or came out. We cleaned up the mess and it stormed again Thursday evening. We had water all over the kitchen again. I kept all my kitchen items in the dini ng room. Vrbo customers should never rent from Timber Top. Our cabin was sold 9 days before our vacation, with Vrbo and I didnt realize I had picked a cabin outside vrbo, from the list provided. We've been going to Pigeon Forge and Gatlinburg for 43 years. The cabins from VRBO Premier Host I highly recommend. So much more fun than a hotel. This was just a stressful situation, not relaxing with water leaks. Timber Tops did not care about us or the owners cabin. I'll be in Gatlinburg again in Oct or Nov. I'll be dealing with VRBO. VRBO, PLEASE WHEN YOU GIVE WHATS AVAILABLE GIVE ONLY VRBO OR HIGHLIGHT IN RED ...NOT VRBO. I"m a senior citizen and never realized until it was to late.
Patty B.
Stayed 7 nights in Jun 2025