Residence Inn By Marriott Fort Worth Fossil Creek3.0 out of 5.0
Recent guest reviews
I usually do not give a review but I just had to in this case. I couldn't think of a better word than "Impressed". I reached the hotel around 1am. It was late and I was tired, Miquel Williams at the front desk with a smile gave me a warm welcome saying "We have been expecting you". He was very organized and pulled up the key to my room (which was ready) and in less than 2 mins I was on my way to my room. The room was fresh and neatly maintained. I was impressed by the hospitality and my overall experience. They also had a great complimentary breakfast. Now I know where I need to stay when I revisit Fort Worth.
The staff at this residence inn went above and beyond to make my stay comfortable and convenient. Ronna was charming and would always make me smile, which makes a big difference when you're alone on a long business trip! I enjoyed the pool and the grill on my time off also.
Pros: All Marriott hotels are non-smoking. Hotel staff go above and beyond to make stay best. Of course, the pool was fun, gas BBQ grills, Free breakfast with fresh scrambled eggs, oatmeal, waffles, fruits and beverages. Something for everyone. Not luxury, but good enough.Clean rooms. Cons: Only one, unavoidable if you do not have pets, is pet odor. . There was NO pet odor in the corridor, fabulous. Our first room had a strong odor, so we were moved. The second room had an odor, but not sure if it was pet or the chemical to remove pet odor. I have serious allergies so it had to be pretty decent if my allergies did not kick in immediately. No one else in the family had any problem, so A+ there., This hotel is well kept and staff is top notch. This hotel is tucked away easily accessible from the hwy, not downtown, not overly crowded, safe and not remote. We have visited several times in the last 4 years and it seems to still be nice. Some in other areas have dropped off my list of favorites.
It is rare to find good customer service. This staff, especially Ronna, was truly amazing, so friendly and truly wanted our stay to be unique. The hotel was great. We would visit again. We felt very much at home.
The staff at this Residence Inn in Fossil Creek is the most accommodating staff I have had the pleasure of interacting with. As a Marriott Gold member, I travel extensively and this is one of the best Residence Inns I have stayed at - if not the best. The breakfast is exceptional (they provide the cold cereals, etc by 0500 for those on an early schedule) and the evening socials are excellent. The rooms are well maintained and the housekeeping staff does an exceptional job. They have a keen sense of "customer service" that many in the industry don't seem to understand.
My wife and I stopped in for the evening while passing through the area. The check-in staff was extremely helpful with some changes we needed to make due to a cancelled flight and they definitely went above and beyond! The hotel was located conveniently to the highway as well as a couple of restaurants so getting in and getting out was easy. The breakfast was nothing to write home about as the selection was rather slim but it was free and got us through to lunch. The suite was spacious and clean and the bed was comfortable enough so I'd chalk this one up to a success!
This was our third stay due to flooding in our home over the last 5 years. Ronna has made us feel welcome and at home each time no matter the stress of home. Kids loved the basketball court and pool along with the FULL breakfast. Puppy loved the dog walk area and special treatment by the staff. Would recommend for short or long stay.
Helpful and kind staff, good location to restaurants and shopping. Rooms are well appointed, nice shelving in closet, but bathroom area was in need of paint / newer carpet. TIP: ask for a room more in the back of the property and not adjacent to Sandshell Drive - it looks there is a Coca-Cola distribution center in the area and lots of truck traffic next to the eastern side of the property.
Just finishing a stay here. This is by far the cleanest hotel I have ever stayed. Great location, very restful, good food and superior customer focused staff. Just want to recognize Sandra ( manager of housekeeping) Miquel ( who handled a situation at the front desk with a customer that was particularly off base ) and Ronna who was the ultimate hostess and worked very hard to help with laundry matters. This hotel simply has the best staff I ever experienced. The hotel is just down the road ( you have to drive) from some very nice restaurants. And the weekday get togethers are awesome
My kids and I checked in after the paint fumes became unbearable while I had my house repainted. Ronna was working the front desk and she immediately made me feel at ease with her smile and understanding as well as her ability to find me a room at the last minute on a holiday weekend. During my stay, Ronna helped us numerous times; even finding me some milk for a late afternoon coffee, and always with a smile. She was kind to my children and helped them as well. The cleaning staff is friendly and will work to accommodate your schedule. The kids had fun in the pool which was meticulously maintained. Breakfast is nicely done with a large variety to choose from. You can choose to eat outside near the pool which is very pleasant. This was our second stay here and it again exceeded our expectations. Thank you Ronna and staff!
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 136 reviews