Staff was really rude their was a $100 deposit their credit card machine was not working and I asked for nearest ATM to pay cash they didn’t know and the asked me to leave and get cash or no stay and at the end I left and I slept in another hotel need refund asap
This property is supposed to have fully stocked kitchens. Due to Covid, you have to get the supplies for the kitchen from the front desk. This is understandable. What isn't understandable is that they didn't have anything to give me for my stay except for 1 pot and 1 plate. No eating utensils, no pans, nothing else.
This place is totally mismanaged. You shouldn't even list it on your service. 1. Trespasser banging on doors at 4:00 AM 2. No room key available entire say, was that way for at least a wk. (per employees) 3. No prior notice of required $100 cash deposit or no room. 4. Door lock did not work 5. Toilet plugged 6. Rude manager, say she didn't need to answer my questions or concerns and threatening to keep my deposit. 7 No room service entire stay. 8 Elevator floor dirty entire stay. Need I go on.
The staff did not know what they were doing, I was going to be charged more when in the contrary I was suppose to get a refund for the night. Never again
We were caught in a ice storm so couldn’t get to the motel . I called before thr cut off time for cancellations and the receptionist was rude and wouldn’t help and said it wasn’t her problem. I would have to call Orbitz, so I didn't get a refund and had to buy a room in the town we finally made it too driving on Black Ice.
Saturday morning the AC broke and I contacted the front desk for maintenance to look at it and she responded ok. After about an hour I called back to check on maintenance status and she told me the maintenance team don't work on weekend but fail to mention it when I original called. I requesting for her to change us to a different room expressing my concerns and she indicated there is no room available. I mention to speak to a manager and she told me no manager or maintenance team working on weekend not even for emergency so my only option at that time was to stay in a room that is literately 104°. After having no resolutions, I decided to call Orbitz and they contacted the front desk. After an hour working with Orbitz representative, I was able to get in to a different room but it is on the first floor. It is a much smaller room, not what I originally paid for but at least the AC is working.
From the entrance to the office, to the elevator, to the hallways, to my room, everything smelled like cigarette smoke.I had a nonsmoking room yet had to wash everything in my travel bag because it smelled like smoke. The bags of trash piled in the hallway were another nice touch. Needless to say, I won't be back.
I had an amazing time staying at this hotel. The staff was great.
I enjoyed my stay. I don't have any complaints the staff was great.
I had a wonderful stay at this hotel. I really enjoyed myself the hotel staff was very nice.
My stay was amazing I enjoyed the room and the staff
The place reeked of fried onion. There were yellow stain marks on the bed sheets.
Stayed 2 nights everything was great except bed was hard and uncomfortable
It was quiet. The hotel staff were friendly. Helped me when needed help and answered questions.
Everything about the hotel was excellent. Was very clean and maintened quite well. The staff was accomodating of any request made and the free wi-fi was excellent. Comfortable beds and nice size to the room. Will definetly stay there again.
Very small room; carpet dirty; disappoinment with offerings for the continental breakfast--bagles, coffee, apples one day, no fruit at all the next; For more than $80.00 a day, I expected more.
Located in Fossil Creek, Extended Stay America Suites Fort Worth Fossil Creek is 1.5 mi (2.4 km) from Golf Club Fossil Creek and within a 10-minute drive of Fort Worth Stockyards Historic District. This 85-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests of Extended Stay America Suites Fort Worth Fossil Creek enjoy free WiFi in public areas, conference space, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
Staff was really rude their was a $100 deposit their credit card machine was not working and I asked for nearest ATM to pay cash they didn’t know and the asked me to leave and get cash or no stay and at the end I left and I slept in another hotel need refund asap
This property is supposed to have fully stocked kitchens. Due to Covid, you have to get the supplies for the kitchen from the front desk. This is understandable. What isn't understandable is that they didn't have anything to give me for my stay except for 1 pot and 1 plate. No eating utensils, no pans, nothing else.
Dear Dusty, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management
This place is totally mismanaged. You shouldn't even list it on your service. 1. Trespasser banging on doors at 4:00 AM 2. No room key available entire say, was that way for at least a wk. (per employees) 3. No prior notice of required $100 cash deposit or no room. 4. Door lock did not work 5. Toilet plugged 6. Rude manager, say she didn't need to answer my questions or concerns and threatening to keep my deposit. 7 No room service entire stay. 8 Elevator floor dirty entire stay. Need I go on.
William, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The staff did not know what they were doing, I was going to be charged more when in the contrary I was suppose to get a refund for the night. Never again
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. Regarding the refund, please reach out to our front desk so they can assist you further. We would love the opportunity to welcome you back. Sincerely, Hotel Management
We are delighted you had a great stay at Extended Stay America. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
We were caught in a ice storm so couldn’t get to the motel . I called before thr cut off time for cancellations and the receptionist was rude and wouldn’t help and said it wasn’t her problem. I would have to call Orbitz, so I didn't get a refund and had to buy a room in the town we finally made it too driving on Black Ice.
Thank you for sharing your feedback. We apologize for the unpleasant experience regarding your reservation. Unfortunately, changes to reservations booked through a third party, pre-paid website must be made directly through them, including refunds and cancellations. We apologize for the inconvenience, and we hope you will consider staying with us in the future. Hotel Management
Saturday morning the AC broke and I contacted the front desk for maintenance to look at it and she responded ok. After about an hour I called back to check on maintenance status and she told me the maintenance team don't work on weekend but fail to mention it when I original called. I requesting for her to change us to a different room expressing my concerns and she indicated there is no room available. I mention to speak to a manager and she told me no manager or maintenance team working on weekend not even for emergency so my only option at that time was to stay in a room that is literately 104°. After having no resolutions, I decided to call Orbitz and they contacted the front desk. After an hour working with Orbitz representative, I was able to get in to a different room but it is on the first floor. It is a much smaller room, not what I originally paid for but at least the AC is working.
From the entrance to the office, to the elevator, to the hallways, to my room, everything smelled like cigarette smoke.I had a nonsmoking room yet had to wash everything in my travel bag because it smelled like smoke. The bags of trash piled in the hallway were another nice touch. Needless to say, I won't be back.
I had an amazing time staying at this hotel. The staff was great.
Dear Sameh, Thank you for staying with us and sharing your feedback. We are disappointed that you felt that the hotel did not meet your expectations. Also, we regret that you were unaware of the deposit policy that is to be paid against the cash rent. Our front desk team also shares these policies during check-in. We will take the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management