The property itself is quite nice and the staff was very supportive. What soured the whole experience for me was that they charged me a minibar fee after my checkout and I had NOT taken anything from the minibar. I had to call and complain to get the refund. It is not so much the fee, but that fact that I was being charged without a reason was not acceptable to me.
The on-site amenities are top notch!
Beautiful
We had a wonderful stay. The rooms were sleek and clean, the spa is wonderful, the staff is great, and the location can't be beat.
Very classy place. Staff super accommodating
Located in Downtown Dallas within a mile (2 km) of American Airlines Center, Thompson Dallas is within 2 miles (3 km) of other popular sights such as Kay Bailey Hutchison Convention Center. This 219-room, 4.5-star hotel has 2 restaurants, a full-service spa, and a spa tub.
Enjoy dining at one of 2 onsite restaurants including CatBird, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect 55-inch flat-screen TVs with cable channels and Netflix. Pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night, and bathrooms offer rainfall showers and hair dryers. Other amenities include minibars, laptop-compatible safes, and phones.
Renovated in 2020, Thompson Dallas offers a full-service spa, free WiFi in public areas, and a spa tub. Valet parking is offered for USD 48.00 per day. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls, an off-leash area, and pet-sitting services. Other amenities at this luxury hotel include conference space, a seasonal outdoor pool, and a terrace.
The property itself is quite nice and the staff was very supportive. What soured the whole experience for me was that they charged me a minibar fee after my checkout and I had NOT taken anything from the minibar. I had to call and complain to get the refund. It is not so much the fee, but that fact that I was being charged without a reason was not acceptable to me.
The on-site amenities are top notch!
Thank you so much!
Beautiful
Thank you for your kind review
We had a wonderful stay. The rooms were sleek and clean, the spa is wonderful, the staff is great, and the location can't be beat.
Thank you so much for your kind review of the Thompson Dallas. We look forward to welcoming you back!
Thank you for staying with us at the Thompson Dallas
Thank you for taking the time to review your stay
Very classy place. Staff super accommodating
Thank you so much!
Thank you for taking the time to review your recent stay at the Thompson Dallas
Dear Sanjeev, we are so sorry for the inconvenience you encountered with the mini bar fee after check out. We have forwarded your comments to our food and beverage team. Please let us know if we can do anything for you and we do look forward to welcoming you back to the Thompson Dallas!