SpringHill Suites Dallas Richardson/Plano2.5 out of 5.0
Recent guest reviews
Visited this location on a Saturday night/Sunday morning. Got a room on the 4th floor, which is the top floor. That was appreciated, as there would be no noise above us at least. Check-in staff was friendly and informative. The room was fine. The AC wasn't the noiseless kind like other locations of this chain. I was ok with that (initially). Visited the bar for a few drinks. I was the only one there. The bartender was attentive, engaging, and provided some great conversation. Early Sunday morning, around 5:30, the A/C started making a rattling racket. Woke up everyone in our room. I went over to the unit to poke on various metal parts hoping it was a rattle I could stop. Instead, it seemed like the rattle was internal. I tried turning off the AC so we could sleep, but then it got too stuffy in the room. Not sure why the unit decided to rattle starting at 5:30 after running all night. It kinda ruined our night sleep. I didn't call the front desk cause I figured maintenance wouldn't be called anyway, plus I really didn't want them coming into the room at that timeframe. The rattle would come and go, so we did try and sleep around that. Around 9, I hear a loud female voice in the hall. I opened my door to find a cleaning staff person talking loudly on her cell phone right beside our door. I held up my finger to please be quiet as folks are trying to sleep. Checkout time isn't til 12 for gosh sakes. And personal conversations shouldn't be occurring while on duty anyway, and certainly not right outside a door with a sign saying we are trying to rest. I did enjoy the outside pool for a bit, although the water was a bit too cold to swim in. Breakfast was good. The variety and not items are appreciated, especially at no cost. Staff were very attentive at replenishing items.
Check in time is 3pm We arrived at 4:30 and our room wasn't ready, once we got into the room about 30 mins later it looked as if it wasn't really vacuumed there was stuff all over the floor n counters were not wiped down there was sticky stuff on one counter the shelf with the microwave had a layer of dust The office chair had sticky fingerprints on it For most of the lights n power to work you had to put your key card in this slot by the door
We spent 4 nights here on a business trip. As a location with proximity to business it was excellent - walkable but as a location for anywhere else it was a nightmare. You definitively need a car (you will have a long walk to get to anywhere) and on the basis that this has no restaurant this proves quite problematic if you don't have any vehicle. We arrived on a Sunday night and even the bar was closed. We'd spent a fortune on a taxi from the airport, we were tired and disorientated by the time shift and starving. All that was on offer was a list of takeout delivery joints - we gave up after 20 minutes trying to order and went to bed!!!. Breakfast was ok - waffles, pastries, cereals, and a limited hot plate (scambled eggs, turkey burgers, turkey bacon and potatoes) but it got boring after 4 days - I was craving a range of fresh fruit!! the rooms were ok with separate shower and loo and a big screen tv. There was also a separate desk and seating area behind a glass screen and there was a good coffee machine (although no fresh milk. There was an outside pool and a gym - I didn't use them,. The bar was fine and the barmen was a bit of a character - the rest of the staff were friendly enough (apart from the unfriendly breakfast monitors!!!) but overall it was very corporate and the facilities were limited. The hotel backs onto the George Bush turnpike and it is loud. It is fine for what it is but I would prefer somewhere with more character and near something going on. by the way a Uber taxi cost us a lot less on the way back to the airport
Stayed here recently for two nights. We were warmly greeted offered any help they could. After a long day traveling it was nice to be welcomed. Rooms were clean, modern and comfortable. Make sure you ask for a room in front as the rooms in back are right against the Thruway. The included breakfast buffet had a good offering of fruit, cereal and eggs with sausage or bacon. All was warm and plentiful. That's all I could ask for. We asked for a steak restaurant recommendation. They told us two places. We chose the wrong one. in the evening they have a bar and Billie the bartender was gregarious and talkative as a good bartender should be. Just a basic business hotel but comfortable and welcoming.
This hotel was awesome. The front desk staff were polite and helpful and had smiles on their faces. The room was clean and large enough for 3 adults without climbing over each other. The toilet was separate from the shower which is genius! The breakfast was really good. It had both hot and cold food and tasted really good. I was very impressed and if Im put this way again, I would definitley stay here again.
I had the privilege of staying at SpringHill Suites in Richardson for a 2nd time on a recent business trip. The front desk staff was outstanding! At both check in & check out they went above and beyond in their kindness & professionalism. My room had plenty of space, it was very clean & quiet. It would be an honor to stay at this hotel again! The breakfast was ok - the premade oatmeal was still watery like soup. But there were lots of other options to eat besides oatmeal. I do hope my business trips take me back to this part of Dallas in the future so I can stay at this fabulous SpringHill Suites again!
Been staying here for 4 years, always clean, always reliable and love you can get a drink in the evening and breakfast in the morning. This was our go to place while our daughter was at UTD. Ask for William at the bar and he can take care of you with anything you need including takeout recommendations
We needed a room for a night and didn't want to break the bank or stay somewhere unsafe. This hotel offered a great room and rate plus breakfast and an excellent outdoor patio area. The interior of the rooms and the room designs were trendy and updated, it was a great experience.
While some of our two day stay was OK, our overall experience was poor. The free breakfast was marginal at best, the freeway noise was ever present, the front desk took 15 minutes to check us in and got our name and room mixed with another guest, all the pillows were very hard.
As a seasoned hotelier of over 28 years this has been THE BEST EVER vacation that my family and I have had hands down. I am always THAT guest that will find something wrong in a room - we had 3 rooms and they were ALL perfect. The Team Members at this property from pre-arrival Randy G. Front Office Manager, Front Desk to Housekeeping, the Breakfast Team and to The BEST Bartender were ALL Super Awesome. Pamela was able to get our rooms on the same floor for an early arrival - she always had great advice on where to go and what to do. Especially for this mother of the bride that didn't have a dress (you saved me Pamela). Kalika was also AWESOME, exceptionally helpful and also gave great advice and directions - always with a smile. I think its Robin (forgive me) she worked some crazy shifts but was always smiling, engaging and super friendly. This entire Team was engaging, helpful and genuinely willing to help expecting nothing in return except to see you smile. I say thank you, thank you and thank you all again. Can't wait for our next trip to Dallas we will be back!!
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 133 reviews