Awesome place and great location. Stayed in a king suite and it was nice.
The pool looked like a sewer, the hot water didn’t work, the handles were falling off the cupboards and there was not enough room to open the hidabed without rearranging furniture.
Staff was extremely courteous and accommodating
We like that it was in downtown dallas. Plus we got a suite which was really nice and clean.
Great location-central to all my events. Staff was friendly and accommodating. Very well maintained as far as cleanliness. I enjoyed my stay in Dallas!
Great location and awesome staff! We will look for this hotel next time we are out this way.
The Hotel was nice and clean. The room was also great and comfortable
I like the cleanliness and the space but the heater does not work. It was cold in the room. The cold breakfast is nasty. You get 2 boiled eggs, an apple, bagel, cream cheese, yogurt, water and brewed coffee. This is everyday with no variation. Too nasty
The customer service was horrible the manager not even listen to you when you try to talk to him about something my room has the be bugs and I tried to explain to him because I have my daughters when I go to this property he doesn’t care the hotel it was really dirty they don’t give you room service and They charge me extra money for the parking 2 times this is a horrible expensive I s don’t recommend this hotel never
This was the worst Hilton experience I have had in my 8 years of booking with them. There were bed bugs in one of the beds and when we spoke to the front desk clerk they referred us to the manager who disregarded us, didn’t even apologize and did nothing to accommodate us! They over charged me for one room and double charged me for parking. They didn’t want to refund me at first and never refunded me for the parking because they said valet was a different company. Overall, it was a big headache dealing with the hotel staff.
Don't but the nice pictures and the good description. This property is poorly maintained. The parking garage is dark, dirty and does not provide a good experience. The room was not properly cleaned, the bathroom sink was clogged and I had to shower with cold water one day. The bed sheets and cover were pretty ran out and stained. They told me to call "if I need my room cleaned" because they were not cleaning all the rooms due to lack of staff. Pick another hotel.
Hotel not what we expected, dirty in areas around the hotel. Parking garage is filthy and one way in and out through narrow location.
We booked our stay for 3 nights. Unfortunately pool was closed and they didn’t serve breakfast due to COVID 19. It could be nice if website posted about this so we can get another hotel. We stayed only one night and got another hotel where pool was available for guests.
I loved how friendly they was, Urga helped me out a lot It was a very spacious room
Great stay. Hotel is convenient to everything. Clean, nice, comfortable.
Excellent! Our family enjoyed the basketball court and virtual golf. They also have an inside theatre, movie of your choice and pool. Staff was fun and always made guests top priority!
Located in Downtown Dallas within a short walk of Kay Bailey Hutchison Convention Center, Homewood Suites by Hilton Dallas Downtown, TX is within a mile (2 km) of other popular sights such as American Airlines Center. This 3-star aparthotel has 130 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM.
Each apartment features a kitchenette and space to spread out with a dining area. Guests can expect to find free WiFi and a 32-inch LCD TV with digital channels and Netflix. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sofa bed, a coffee maker, and a phone.
At Homewood Suites by Hilton Dallas Downtown, TX, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 30 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Awesome place and great location. Stayed in a king suite and it was nice.
The pool looked like a sewer, the hot water didn’t work, the handles were falling off the cupboards and there was not enough room to open the hidabed without rearranging furniture.
Heather, we truly appreciate you bringing these concerns to our attention. We're grateful for your thoughts and concerns, as it helps us to become better. We will work on addressing the issues at hand. Thank you for your time.
Staff was extremely courteous and accommodating
Jackie, thank you for taking the time to share the details of your stay at the Homewood Suites by Hilton Dallas Downtown, TX. We enjoy reading your generous comments about our associates, and we will be sure to share this review with our whole team. We appreciate your business and look forward to having you as our guest again. Sincerely, Louis Dracoulis General Manager
We like that it was in downtown dallas. Plus we got a suite which was really nice and clean.
We appreciate your feedback and welcome you back anytime! Happy New Year!!!
Great location-central to all my events. Staff was friendly and accommodating. Very well maintained as far as cleanliness. I enjoyed my stay in Dallas!
Thank you for your review, we will share your feedback with our team. We hope to see you again.
Thank you so much for the terrific rating regarding your stay at Homewood Suites by Hilton Dallas Downtown, TX. We hope you are already planning another trip our way. Sincerely, Louis Dracoulis General Manager
Great location and awesome staff! We will look for this hotel next time we are out this way.
Thank you for writing a review of your stay here at Homewood Suites by Hilton Dallas Downtown, TX. It is pleasing to read you loved our location and that our associates took great care of you. We appreciate you recognizing our efforts. It was a pleasure to host you and we look forward to welcoming you again. Sincerely, Louis Dracoulis, General Manager
The Hotel was nice and clean. The room was also great and comfortable
We appreciate you taking the time to write a review about your visit to Homewood Suites by Hilton Dallas Downtown, TX. It is a pleasure to know how much you enjoyed our fresh and relaxing accommodations in addition to our devoted associates. We appreciate your patronage and hope to have a chance to serve you again in the future. Sincerely, Louis Dracoulis, General Manager
It was a pleasure having you as our guest at Homewood Suites by Hilton Dallas Downtown, TX. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Louis Dracoulis, General Manager
I like the cleanliness and the space but the heater does not work. It was cold in the room. The cold breakfast is nasty. You get 2 boiled eggs, an apple, bagel, cream cheese, yogurt, water and brewed coffee. This is everyday with no variation. Too nasty
Thank you for sharing the specifics of your recent stay. We are happy you liked our accommodations. However, we regret the maintenance issue you had. We hope you will accept our apologies for anything other than an exceptional stay. We are grateful for your patience, and we are glad this did not overshadow your visit. We encourage you to try us again, as we are confident you will enjoy a much-improved experience. Sincerely, Louis Dracoulis, General Manager
Carl, it was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped to make your trip to our vibrant city a total success. Thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX, and we look forward to providing you with another exceptional stay. Sincerely, Louis Dracoulis General Manager