As of right now, the experience has had some ups and downs. Checking in was not as pleasant as I would have liked. The receptionist made it seem like we were inconveniencing him since we had our reservation through a third party. As a member of the Marriott bonvey, I did not realize the account could not be connected to the hotel when I bought my flights through Orbitz. The receptionist then commented that he was not even sure they would have a double bed room available because the hotel was never notified what was going on. Overcall, it was several unnecessary comments to a very tired client who landed at 10 pm expecting a warm welcome. Saturday morning the next door room had the radio very loud that it woke up my daughter at 5 am while doing their hair. I understand it was not the fault of the hotel but it was still very frustrating when we checked in to an unpleasant welcome. Room service each time has been nice but they forgot a few items that I'll check to see if it was charged when I check out. Upon checking out, the room service issue could not be addressed. The front desk pushed my concerns away citing that only the rest manager could handle it, and then when I spoke with the rest, there was no manager on site to address the concerns. I am not sure how there could be no manager We are getting ready to check out soon but I would like to have these items addressed. I'm sure you have several clients who come through weary and tired expecting a pleasant experience.
my room was cold, I called the front desk to have someone look at the furnace. a man showed up to my room looked at the furnace and told me that the room would start to warm up soon. the room never warm up and i caught a cold. this experience was not pleasant.
It was very clean, great location and very reasonable
The hotel charged a higher price at check in that what was agreed previously through Orbitz. Unfortunately the charge was
A good experience. A wonderful night. Thanks for the service I'd stuff members!
Very friendly staff, fast check in and check out. Part of hotel was recently remodeled, but I was not in one of those rooms. Steep breakfast price, starting at 20$. Must sign up for the Marriott rewards program in order not to get charged for internet.
Loved the free 14 day extended parking and the locale of hotel.
Disgraceful. After being stuck in Dallas due to a missed connection from bad weather, I booked a 4 star hotel with two twin beds to get a good nights sleep. Didn't get the room I booked and at 7:30am was woken up by workers demolishing a bathroom in the room directly above. Note, this was the morning of daylight savings so 7:30am still felt like 6:30am. Hotel refused to change the room. I have a recording of the noise which was too loud to even have a conversation. How is this even allowed? I will never stay at another Marriott ever again.
My stay was wonderful, where I was greeted by a professional staff. Very clean rooms situated in a prime locations.
Nice hotel, but didn’t offer a continental breakfast
We arrived very late and were received by a welcoming staff. The front desk staff were nice, efficient and generous with water and toiletries that we were missing. Albeit a very short stay it was a great experience. Would recommend!
Great location and the hotel was clean and comfortable. Our conference room was roomy and provided food service was very filling and well prepared.
Close to airport which I needed, restaurants close by...
Got in at 3am After a 3 hour red eye flight. Hotel could not find reservation. Took almost 40 minutes to check in.
Was not that impressed. Lost my reservation at first. Then was given king room instead of double beds. Had to trek back and forth to get it fixed. Asked for cot and extra blankets. After 45 min, someone showed up with one pillow and apology bc they couldn’t find blankets or cots. Hot tub was scorching hot. Like the kind of heat that will burn you. No one was in there longer than 2 min.
American Airlines canceled my flight, the third time in a row, in a month’s time. I was able to get a room at the Marriott and they were wonderful in a stressful time.
Dallas/Fort Worth Airport Marriott places you within a 10-minute drive of popular sights such as Grapevine Mills Mall and Legoland Discovery Center. This 491-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11 AM.
The 491 rooms are heated and have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect to find WiFi and 49-inch Smart TVs with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities.
Dallas/Fort Worth Airport Marriott features an indoor pool, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.
As of right now, the experience has had some ups and downs. Checking in was not as pleasant as I would have liked. The receptionist made it seem like we were inconveniencing him since we had our reservation through a third party. As a member of the Marriott bonvey, I did not realize the account could not be connected to the hotel when I bought my flights through Orbitz. The receptionist then commented that he was not even sure they would have a double bed room available because the hotel was never notified what was going on. Overcall, it was several unnecessary comments to a very tired client who landed at 10 pm expecting a warm welcome. Saturday morning the next door room had the radio very loud that it woke up my daughter at 5 am while doing their hair. I understand it was not the fault of the hotel but it was still very frustrating when we checked in to an unpleasant welcome. Room service each time has been nice but they forgot a few items that I'll check to see if it was charged when I check out. Upon checking out, the room service issue could not be addressed. The front desk pushed my concerns away citing that only the rest manager could handle it, and then when I spoke with the rest, there was no manager on site to address the concerns. I am not sure how there could be no manager We are getting ready to check out soon but I would like to have these items addressed. I'm sure you have several clients who come through weary and tired expecting a pleasant experience.
Dear Guest, We recognize your time is valuable and appreciate you providing feedback. Receiving a warm welcome during check-in often sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the Dallas/Fort Worth Airport Marriott. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate department heads in order to improve our arrival process. Thank you for being a valued member and we hope you will give us another chance should your travels bring you back to Irving.
my room was cold, I called the front desk to have someone look at the furnace. a man showed up to my room looked at the furnace and told me that the room would start to warm up soon. the room never warm up and i caught a cold. this experience was not pleasant.
Thank you for taking time out of your busy schedule to speak with me about your recent stay at the Dallas/Fort Worth Airport Marriott. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! I am sorry to hear that not everything met your expectations, especially the temperature of the room. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider the Dallas/Fort Worth Airport Marriott on your next visit to Irving so that we can deliver on the guest experience you deserve.
Dear Valued Guest, Thank you for the 4 out of 5 star review from your recent stay at the Dallas/Fort Worth Airport Marriott North! We greatly appreciate your feedback, and we are pleased you enjoyed your stay. We hope to have the pleasure to serve you again should your travels bring you back to Irving.
It was very clean, great location and very reasonable
Dear Valued Guest, Thank you for taking the time to share your recent experience at the Dallas/Fort Worth Airport Marriott with us. We greatly appreciate your feedback, and we are pleased you enjoyed your stay. We hope to have the pleasure to serve you again should your travels bring you back to Irving.
The hotel charged a higher price at check in that what was agreed previously through Orbitz. Unfortunately the charge was
I'm sorry that you had problems with your billing. Please contact the company with whom you reserved for clarification in this matter.
A good experience. A wonderful night. Thanks for the service I'd stuff members!
Dear Kate, Thank you for the review from your recent stay at the Dallas/Fort Worth Airport Marriott North! We greatly appreciate your feedback, and we are pleased you enjoyed your stay. We hope to have the pleasure to serve you again should your travels bring you back to Irving. Best Regards, Public Relations Manager
Very friendly staff, fast check in and check out. Part of hotel was recently remodeled, but I was not in one of those rooms. Steep breakfast price, starting at 20$. Must sign up for the Marriott rewards program in order not to get charged for internet.
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Dallas/Fort Worth Airport Marriott. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Dallas/Fort Worth Airport Marriott and we hope you choose to create more memories here whenever your travels bring you back to Irving.
Dear Anonymous, WOW! Thank you for providing feedback from your recent stay with us at the Dallas/Fort Worth Airport Marriott North! We are very pleased to see we met your expectations, and we look forward to serving you again soon. Best Regards, Alaina S. Guest Relations Specialist
Dear Guest, Thank you for the 5 out of 5 star review from your recent stay at the Dallas/Fort Worth Airport Marriott North! We greatly appreciate your feedback, and we are pleased you enjoyed your stay. We hope to have the pleasure to serve you again should your travels bring you back to Irving.