Good service
While waiting to check in, there was a long wait due to one guy helping guest while the other one was talking in the phone. I could hear the conversation and it wasn’t related to a reservation. The elevator was broken so we had to use the stairs carrying our luggage.
Awesome front desk is a complete life saver had issues with my debit card for deposit hold for my room and he was sweet an awesome enough to help me out and still give me the room! Amazing thank you so much!
Bugs in our rooms and nothing was done to help. Also, side door was never secure, left unloked 24-7.
Attentive Indian staff had all of the basics covered. However, some properties just have a very different feel from what you expect, this was one of them. My stay was very comfortable and met my needs beautifully!
It was just ok stay…What I didn’t like the sofa bed wasn’t clean at all had all of stains on it couldn’t use it!
Kiddos were sad the pool was closed. The property should announce no breakfasts due to COVID.
Made reservation on Orbitz app and when I called hotel to request courtesy shuttle from DFW airport they told me that they don’t have room available for me even when I had a confirmed reservation, so I called Orbitz to resolve this issue and Gustavo helped me a lot; finally Comfort Suites DFW Airport decided to find me an accommodation and honor my reservation. This issue make me waste my time after a loose flight connection late at night also room had a leaking sink and I had to pay a taxi to get to the hotel. I don’t recommend this hotel.
The room was clean, everything was great nice and comfy bed omg slept amazing. The pool could be cleaned more frequently but it’s outside so understandable. Would definitely go back.
Everything was perfect. Rooms are big and really nice. The pool was in a perfect area and all the amenities were open.
Wasn’t no room and no where to park and elevator stopped working
Air conditioners didnt work got a jetted tub suite
This place was great if I ever need a place to get away I would come back to this place first
Selected property based on previous reviews. When I got there, I was given a room on the second floor. The second floor was being renovated. Why give a room to a customer on a floor that is under construction when they are only operating at 20% or less capacity? The floor was riddled with waste from the construction. The room itself was sort of cleaned, but there was cereal on and it looked as if the staff only did a light once over on the room. Overall the Motel 8, Extended Stay, and Days Inn are better choices in this area. I will not be staying there again.
Comfort Suites DFW Airport places you within a 10-minute drive of popular sights such as Grapevine Mills Mall and Gaylord Texan Convention Center. This 108-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, living rooms, and refrigerators are also standard.
Guests staying at Comfort Suites DFW Airport enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
Good service
While waiting to check in, there was a long wait due to one guy helping guest while the other one was talking in the phone. I could hear the conversation and it wasn’t related to a reservation. The elevator was broken so we had to use the stairs carrying our luggage.
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Awesome front desk is a complete life saver had issues with my debit card for deposit hold for my room and he was sweet an awesome enough to help me out and still give me the room! Amazing thank you so much!
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Bugs in our rooms and nothing was done to help. Also, side door was never secure, left unloked 24-7.
Thank you for your valuable opinion regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Attentive Indian staff had all of the basics covered. However, some properties just have a very different feel from what you expect, this was one of them. My stay was very comfortable and met my needs beautifully!
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. I hope you will return to enjoy a memorable and exceptional experience.
It was just ok stay…What I didn’t like the sofa bed wasn’t clean at all had all of stains on it couldn’t use it!
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
Kiddos were sad the pool was closed. The property should announce no breakfasts due to COVID.
On behalf of our entire staff, we thank you for your business and for your comments regarding our property as well as our pool. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Made reservation on Orbitz app and when I called hotel to request courtesy shuttle from DFW airport they told me that they don’t have room available for me even when I had a confirmed reservation, so I called Orbitz to resolve this issue and Gustavo helped me a lot; finally Comfort Suites DFW Airport decided to find me an accommodation and honor my reservation. This issue make me waste my time after a loose flight connection late at night also room had a leaking sink and I had to pay a taxi to get to the hotel. I don’t recommend this hotel.
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Hello DIANA, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our service. Every guest experience is extremely important to us. We value your feedback and thank you for your business.