Kiddos were sad the pool was closed. The property should announce no breakfasts due to COVID.
Made reservation on Orbitz app and when I called hotel to request courtesy shuttle from DFW airport they told me that they don’t have room available for me even when I had a confirmed reservation, so I called Orbitz to resolve this issue and Gustavo helped me a lot; finally Comfort Suites DFW Airport decided to find me an accommodation and honor my reservation. This issue make me waste my time after a loose flight connection late at night also room had a leaking sink and I had to pay a taxi to get to the hotel. I don’t recommend this hotel.
The room was clean, everything was great nice and comfy bed omg slept amazing. The pool could be cleaned more frequently but it’s outside so understandable. Would definitely go back.
Everything was perfect. Rooms are big and really nice. The pool was in a perfect area and all the amenities were open.
Wasn’t no room and no where to park and elevator stopped working
Air conditioners didnt work got a jetted tub suite
This place was great if I ever need a place to get away I would come back to this place first
Selected property based on previous reviews. When I got there, I was given a room on the second floor. The second floor was being renovated. Why give a room to a customer on a floor that is under construction when they are only operating at 20% or less capacity? The floor was riddled with waste from the construction. The room itself was sort of cleaned, but there was cereal on and it looked as if the staff only did a light once over on the room. Overall the Motel 8, Extended Stay, and Days Inn are better choices in this area. I will not be staying there again.
Convenient to the airport. Provides shuttle. Friendly staff.
The hotel itself is pretty nice They were a little small for a suite, but bigger than regular king rooms. It also seemed perfectly clean. It was a little weathered - a few scratches on the furniture and counters. But still fine. The breakfast was non-descript, but acceptable. They were good about replacing food items before they ran out. And the morning shuttle to the airport ran right on time, The service the night before was awful. Even though we had no luggage, the front desk guy insisted we get all the way to the curb and give our exact location before he would dispatch the shuttle. It was late, so We said terminal C and offered to call back with exact location. No can do..So 12min later, we call with the exact location. He cannot provide any info as to when the shuttle might arrive so we wait and wait. The Holiday inn express shuttle passes by 3 times. The Wyndham Garden shuttle passes by twice. After 30 minutes, we call again. The front desk guy doesnt care that we are waiting outside in near freezing weather. He says he will call the shuttle again, but insists he cannot ask them for an eta. Finally after 45 minutes, the driver arrives. He then makes other stops and picks up so many people that we have to sit in each others laps. It turns out the hotel shares a shuttle with about 10 hotels. it took more than 1.5 hours from getting off the plane to check in. Then our room is 83 degrees. There are no linnens for tthe sleeper sofa and the wakeup call is 12 min late.
The only complaint I had was that there was a towel holder that was broken in the sink area outside the bathroom. Also I had to have them replace the refrigerator because the original one wasn't working. But they addressed the issue in a timely manner and were courteous and professional. I was quite pleased.
I particularly liked the staff and the cleanliness of facility.
The staff was extremely helpful and friendly. Can’t think of anything we didn’t like.
Comfort Suites DFW Airport places you within a 10-minute drive of popular sights such as Irving Convention Center and Grapevine Mills Mall. This 108-room hotel has an outdoor pool, free in-room WiFi, and free self parking.
All 108 accommodations afford space to spread out with a separate bedroom and living rooms. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
Guests staying at Comfort Suites DFW Airport enjoy an outdoor pool, a spa tub, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-in.
Kiddos were sad the pool was closed. The property should announce no breakfasts due to COVID.
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Made reservation on Orbitz app and when I called hotel to request courtesy shuttle from DFW airport they told me that they don’t have room available for me even when I had a confirmed reservation, so I called Orbitz to resolve this issue and Gustavo helped me a lot; finally Comfort Suites DFW Airport decided to find me an accommodation and honor my reservation. This issue make me waste my time after a loose flight connection late at night also room had a leaking sink and I had to pay a taxi to get to the hotel. I don’t recommend this hotel.
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
The room was clean, everything was great nice and comfy bed omg slept amazing. The pool could be cleaned more frequently but it’s outside so understandable. Would definitely go back.
We appreciate the time you have taken to bring to our attention your feedback with regards to our bed and room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Everything was perfect. Rooms are big and really nice. The pool was in a perfect area and all the amenities were open.
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
Wasn’t no room and no where to park and elevator stopped working
I regret to read that you found this experience to be so unsatisfactory due to issues which should have been promptly attended to. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible.Thank you for choosing our hotel. We hope to see you again soon.
Air conditioners didnt work got a jetted tub suite
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
This place was great if I ever need a place to get away I would come back to this place first
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
On behalf of our entire staff, we thank you for your business and for your comments regarding our property as well as our pool. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.