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Recent guest reviews

Very well decorated and maintained. Truly enjoyed the great service and location as well

Rock star cozy!

Nice

Friendly and accomodating staff. Convenient location.

The bed was very uncomfortable. We left early due to the not being unable to sleep.

Amazeballs!! I loved every minute of my experience with Virgin Hotel!! From the first step through the door to my last, it was perfect! The room was awesome, the people were fantastic and the location is spot on!! I can’t wait to go back. Thank you Virgin Hotel!!

Inconceivable how Virgin ranks as a top ten Chicago hotel. The elevators continually smelled like pot, guests were frequently unmasked, there isn’t a lobby— think kiosk for front desk, the train is right outside the building which you can hear from your home, and the cafe served day’s old pastries and mediocre coffee. We’ll never stay there again.

The hotel and rooms are very clean, modern and good-sized. The staff is great.

The best hotel I stayed!! Very clean, perfectly equipped room with wonderful furnishings. I was very surprised by the room. Also a great location to all different sight seeing. I will go back next time. Thank you!

The room we received was mediocre. The makeup station drawers were full of trash and had one used dirty face mask. The bed itself is comfortable. The rooftop bar was nice. Staff were friendly and attentive. The hotel itself felt dirty or grimy. Not sure if I would stay at this hotel again.

The noise coming from the rooftop was pretty loud in our room (22nd floor). We needed to ask to change our room. Our request was prompted attended.

A quirky, Euro explosion that’s fun, innovative, and guaranteed to deliver a great stay whether it’s a weekend getaway or midweek retreat. Ridiculously comfortable bed, phenomenal location, and elevated onsite amenities make Virgin my new favorite go-to. Totally recommend!

best hotel stay in chicago. reasonably priced, spacious, wonderful employees, terrific shower in chamber room. makes me want to check out all virgin properties.

Great hotel with comfortable bed, hardwood floors, friendly staff, fun rooftop bar. Rooms are small but still comfortable.

Nice greeting. Kindly extended check out time, and I got there a little early and the room was ready.

Absolutely loved this place! The front desk staff were attentive and helpful. Shout out to Brian for going above and beyond. The gym and brunch are amazing! I’ll be back! I left my Id and credit card in the room after checking out. Halfway to the airport I realized I didn’t have it. I called the front desk and they had it. Five stars all around!

this is a wonderful hotel, very very clean and comfortable

Room options

Penthouse, 1 King Bed (Penthouse)

1 King Bed | Sleeps 2

Room, 2 Double Beds (Chamber)

2 Double Beds | Sleeps 4

Grand Room, 2 Double Beds (Chamber)

2 Double Beds | Sleeps 4

Room (Sir Richard's Flat)

1 King Bed | Sleeps 2

Guest reviews for Virgin Hotels Chicago

Everyone (11) Couples (12) Family (9)
5
Partner Couples

Very well decorated and maintained. Truly enjoyed the great service and location as well

By on Sep 26, 2022

Review comment responded on Sep 28, 2022

We are delighted to hear that you enjoyed your stay, Jen.Please consider visiting us again on your next travels to Chicago.Thank you!

5
Partner Couples

Rock star cozy!

By on Feb 14, 2022

Review comment responded on Feb 14, 2022

Thank you for your review!

5
Everyone

Nice

By on Jul 29, 2021

Review comment responded on Aug 10, 2021

Thank you for your review!

4
Partner Couples

Friendly and accomodating staff. Convenient location.

By on Jun 2, 2021

Review comment responded on Jun 4, 2021

Thank you for your review!

3
Partner Couples

The bed was very uncomfortable. We left early due to the not being unable to sleep.

By on Mar 8, 2021

Review comment responded on Mar 9, 2021

Thank you for your feedback. I'm sorry you found the bed uncomfortable. I have shared with our team.

5
Partner Couples

Amazeballs!! I loved every minute of my experience with Virgin Hotel!! From the first step through the door to my last, it was perfect! The room was awesome, the people were fantastic and the location is spot on!! I can’t wait to go back. Thank you Virgin Hotel!!

By on Mar 7, 2021

Review comment responded on Mar 9, 2021

Thank you so much for your glowing review! We're delighted you enjoyed your time with us!

2
Friends

Inconceivable how Virgin ranks as a top ten Chicago hotel. The elevators continually smelled like pot, guests were frequently unmasked, there isn’t a lobby— think kiosk for front desk, the train is right outside the building which you can hear from your home, and the cafe served day’s old pastries and mediocre coffee. We’ll never stay there again.

By on Feb 15, 2021

Review comment responded on Feb 15, 2021

Thank you for your feedback. I'm sorry to hear we weren't able to exceed your expectations. We will share your feedback with our team.

5
Everyone

The hotel and rooms are very clean, modern and good-sized. The staff is great.

By , from Michigan on Nov 30, 2020

Review comment responded on Nov 30, 2020

Thank you for your review!

5
Family Family

The best hotel I stayed!! Very clean, perfectly equipped room with wonderful furnishings. I was very surprised by the room. Also a great location to all different sight seeing. I will go back next time. Thank you!

By , from Missouri on Sep 27, 2020

Review comment responded on Sep 28, 2020

Thank you for your review!

3
Partner Couples Family

The room we received was mediocre. The makeup station drawers were full of trash and had one used dirty face mask. The bed itself is comfortable. The rooftop bar was nice. Staff were friendly and attentive. The hotel itself felt dirty or grimy. Not sure if I would stay at this hotel again.

By , from San Antonio, Texas on Sep 21, 2020

Review comment responded on Sep 22, 2020

I apologize that your experience at our property was less than pleasant. I would like to learn more about your stay, please reach out to the hotel directly so that we can connect.

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