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Recent guest reviews

Excellent location, close to restaurants, tourist sites, transportation and a seven eleven. The hotel is well-kept and the staff are friendly and knowledgeable of the area and their product/ services. Minus one star for the lack of parking limited in house dining options. Overall a great hotel.

I love the view from the rooftop bar. The scenery is spectacular! The staff at the front desk were professional and friendly. The rooms and facility as a whole were kept up very well. I would definitely stay here again and would highly recommend a stay here for others.

This property didn’t honor my pre-paid reservation. The front desk associates both did not seem the least bit concerned or considérate. They both seemed very aloof and apathetic. Many times Orbitz was attempting to contact the front desk however both associates walked away from it even after I told them that Orbitz was calling. This was the worst ever.

A shame for Hyatt hotels. 1.- upon arrival extremely difficult communication with the reception desk due to loud background music and telephones continuously ringing. The individual at the counter prioritized answering the phone to the ongoing conversation, interrupting it constantly (five times) to answer the phone. 2.- matresses were very uncomfortable, room carpet was extremely dirty and bed side lamp was rusty, i would not dare to have that lamp in my own home. The condition of the room was poor and awfully austere. After complaining we were changed to an upgraded room, which was cleaner. 3.- room cleaning was on request basis before 1100, which means that something regular turns out to be exceptional and requires action on the guest side. To make things worst when we requested our room to be cleaned on saturday the front desk told us they had had a situation and they were not able to clean our room that day! They did not offer doing it later than usual, just they would not do it. The result was unmade beds,accumulated trash, no toiletries or coffee replacement, ... 4.- on saturday night the occupants of the room beside ours were partying until well beyond midnight, loud voices and music, people singing and running through the corridor...We were really frightened to leave the room and we finally had to call reception. Some time later we managed to get some sleep. If we have not paid in advance we would have changed to some other hotel after the first night!!

I really enjoyed this room. The design was very well put together. My favorite parts were the floating closet, the shower, and the chair with the small mobile desk which was perfect for my morning zoom meeting.

enjoyed my stay there. regegtgrtbgrbgrbggrrbrbrbrgrtgrgrbgr

This hotel was just what we needed. The double bed room was nice and large, great views, and large bathroom. There is a little wear to the rooms, which stands out more because of the modern, clean line design. Super amazing bell staff who helped us get our luggage as we got a fussy 3-month old baby into the hotel. Thanks Hyatt Centric for a great overnight stay!

Great location. Clean rooms. Comfortable beds. Easy check in

They were very accommodating to our early check-in. We got to the hotel at 11AM and check-in begins at 3PM. They checked us in no problem and even upgraded our room to a king bed!

Excellent! Exactly what we were wanting and the location and price were perfect as well. Highly recommend.

W. Monroe St Chicago IL

Hotel highlights

  • Walking distance to State Street and Willis Tower
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in The Loop, Hyatt Centric The Loop Chicago is within a 10-minute walk of popular sights such as Willis Tower and Grant Park. This 257-room, 4-star hotel has a 24-hour gym along with free in-room WiFi and a rooftop terrace.


Dining

Free continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Quench your thirst with a drink at the bar/lounge.


Rooms

Hyatt Centric The Loop Chicago's 257 rooms are soundproofed and provide iPod docks, refrigerators, and coffee makers. 42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers. Safes, phones, and ironing boards are also standard. Housekeeping is available once per stay.


Property features

At Hyatt Centric The Loop Chicago, guests have access to a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 69.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include 5 meeting rooms, a business center, and a computer station.

Room options

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds (High Floor)

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hyatt Centric The Loop Chicago

Everyone (31) Couples (3) Family (3)
5
Family Partner Couples

Excellent location, close to restaurants, tourist sites, transportation and a seven eleven. The hotel is well-kept and the staff are friendly and knowledgeable of the area and their product/ services. Minus one star for the lack of parking limited in house dining options. Overall a great hotel.

By , from Walnut Creek on Oct 7, 2021

Review comment responded on Oct 9, 2021

Thanks for the great review, Ronald! It's wonderful you enjoyed your stay at Hyatt Centric so much! We strive for excellence so we're thrilled you appreciated not only our prime location and friendly staff, but also our well-kept accommodations! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!

5
Family

I love the view from the rooftop bar. The scenery is spectacular! The staff at the front desk were professional and friendly. The rooms and facility as a whole were kept up very well. I would definitely stay here again and would highly recommend a stay here for others.

By on Sep 27, 2021

Review comment responded on Sep 28, 2021

Thank you for the outstanding review, Nathan! We're delighted your experience at Hyatt Centric The Loop Chicago was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise for our stunning views and staff lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day!

5
Everyone

By on Jul 19, 2021

3
Everyone

This property didn’t honor my pre-paid reservation. The front desk associates both did not seem the least bit concerned or considérate. They both seemed very aloof and apathetic. Many times Orbitz was attempting to contact the front desk however both associates walked away from it even after I told them that Orbitz was calling. This was the worst ever.

By on Jun 4, 2021

1
Everyone

A shame for Hyatt hotels. 1.- upon arrival extremely difficult communication with the reception desk due to loud background music and telephones continuously ringing. The individual at the counter prioritized answering the phone to the ongoing conversation, interrupting it constantly (five times) to answer the phone. 2.- matresses were very uncomfortable, room carpet was extremely dirty and bed side lamp was rusty, i would not dare to have that lamp in my own home. The condition of the room was poor and awfully austere. After complaining we were changed to an upgraded room, which was cleaner. 3.- room cleaning was on request basis before 1100, which means that something regular turns out to be exceptional and requires action on the guest side. To make things worst when we requested our room to be cleaned on saturday the front desk told us they had had a situation and they were not able to clean our room that day! They did not offer doing it later than usual, just they would not do it. The result was unmade beds,accumulated trash, no toiletries or coffee replacement, ... 4.- on saturday night the occupants of the room beside ours were partying until well beyond midnight, loud voices and music, people singing and running through the corridor...We were really frightened to leave the room and we finally had to call reception. Some time later we managed to get some sleep. If we have not paid in advance we would have changed to some other hotel after the first night!!

By on May 17, 2021

5
Everyone

By on Mar 15, 2021

5
Partner Couples

I really enjoyed this room. The design was very well put together. My favorite parts were the floating closet, the shower, and the chair with the small mobile desk which was perfect for my morning zoom meeting.

By on Feb 19, 2021

Review comment responded on Feb 19, 2021

Thank you for your feedback. We look forward to having you back again soon.

4
Everyone

By on Oct 31, 2020

Review comment responded on Nov 2, 2020

Thank you for choosing Hyatt Centric the Loop. We appreciate your feedback and hope to see you in the future.

1
Everyone

By on Oct 27, 2020

Review comment responded on Oct 27, 2020

I'm sorry to see your review was 1 out of 5. I apologize for any issues you had during your stay.

5
Everyone

By on Oct 26, 2020

Review comment responded on Oct 27, 2020

Thank you for your feedback. We hope to see you again soon!

Hyatt Centric The Loop Chicago

100 W. Monroe St, Chicago, IL 60603
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