Highly recommended. Great location, close to many interesting venues and great restaurants
The room had peeling paint, the shower barely had water coming out of it, the fridge didn't keep anything cold, the bed was so old that you could see the body imprint, the bed skirt looked like it had food or something stuck to it.
I tried to check in at 5:30pm (1.5 hours after we could) and they said our room wasn't ready. In actuality our room wasn't ready until 8pm an entire FOUR hours after check in.
The rooms are a little unclean , could be better
We stayed Friday to Sunday and couldn’t tell that there were other people at the hotel it was so quiet. We were in walking distance of several attractions like Navy Pier and the Magnificent Mile. The Shedd Aqaurium is also walkable from the hotel, but it is a bit of a hike.
I really like the fact that its centrally located. I was amazed that we got the room so cheap!!! It was the most affordable one on the list. Not to mention the most sought after. Hopefully if we ever go back, we can get the same rate.
Staff was exceptional, rooms are large, great location
Clean property but very boring for a couple , I feel like it’s made for seniors only . There’s no entertainment in the hotel no café inside or restaurant .
It was ok. A little loud being.across m.House of. Blues
The location of the hotel was very convenient and in walking distance of countless restaurants, convenience stores, markets, etc
Great hotel, clean and close to all the attractions. Very nice staff .... 5 stars hotel
Hotel Chicago has great location, nice rooms and was perfect for our weekend getaway. However, the receptionist I spoke with was not very skilled with customer service. She made me feel bad about my decision to book through a 3rd party instead of directly with hotel. Also told me that the only way to get an early check-in was to call while in the lobby and hope luck was on my side- despite just before telling me that they had a room available and I could check in right then. They offer room service but then tack on $11 plus additional taxes. I know it's Chicago but with a bar/kitchen being just downstairs- it seemed a little ridiculous.
Our booked room was not available so we were asked to either take a different room or wait. We waited until midnight for our room to be available for check in, and offered 2 drink vouchers to the onsite bar which had already closed for inconvenience. We politely asked for late check-out to be able to sleep in for a few hours since our checkout was delayed by 8 hours, however were told we'd have to pay $120. It's truly a beautiful hotel and it was a shame to get such service. We were also woken twice around 9 am by room cleaning service when we were already scheduled to be checked out the same day at noon. Will likely not be coming back. Room itself was very clean with reasonably priced minibar in the fridge.
Location! It is in the middle of everything Chicago - yet set a bit back. The view is stunning and the rooms ideal. Highly recommended.
Disappointed that they didn't have complimentary coffee/cocoa station in the lobby especially since it was cold out. Most Marriotts have something for you. Although most days there was Ice cold infused water but at 30" it didn't really hit the spot. Accommodations were fine just didn't feel very welcomed/appreciated as I do at an original Marriott property
Located in Downtown Chicago, Hotel Chicago Downtown, Autograph Collection by Marriott is next to popular attractions like Chicago Riverwalk and House of Blues Chicago. This 354-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10 AM.
Guests can expect WiFi and 55-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.
At Hotel Chicago Downtown, Autograph Collection by Marriott, guests have access to a gym, free WiFi in public areas, and a business center. Valet parking is available for USD 76.00 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and a ballroom.
Highly recommended. Great location, close to many interesting venues and great restaurants
The room had peeling paint, the shower barely had water coming out of it, the fridge didn't keep anything cold, the bed was so old that you could see the body imprint, the bed skirt looked like it had food or something stuck to it.
My apologies for the issues that you experienced during your stay. I will forward your review to our management.
I tried to check in at 5:30pm (1.5 hours after we could) and they said our room wasn't ready. In actuality our room wasn't ready until 8pm an entire FOUR hours after check in.
My apologies for the wait and for the negative experience. I will forward your complaint to management.
The rooms are a little unclean , could be better
Thank you for the feedback! Please come visit us again soon!
We stayed Friday to Sunday and couldn’t tell that there were other people at the hotel it was so quiet. We were in walking distance of several attractions like Navy Pier and the Magnificent Mile. The Shedd Aqaurium is also walkable from the hotel, but it is a bit of a hike.
Thank you for the feedback! Please come visit us again soon!
I really like the fact that its centrally located. I was amazed that we got the room so cheap!!! It was the most affordable one on the list. Not to mention the most sought after. Hopefully if we ever go back, we can get the same rate.
Thank you for taking the time to give us such a positive review! We are truly happy you enjoyed your stay. We hope to see you the next time you are in Chicago.
Staff was exceptional, rooms are large, great location
Thank you for the feedback! Please come visit us again soon!
Clean property but very boring for a couple , I feel like it’s made for seniors only . There’s no entertainment in the hotel no café inside or restaurant .
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
It was ok. A little loud being.across m.House of. Blues
Thank you so much for taking the time to write such an informative review. I am sorry for the noise problem that you experienced. This is definitely not the experience we want our guests to have, as you should always have a great night’s sleep when staying with us! Unfortunately, it is the price we pay for being located downtown. On your next stay, we can offer you a room that is located on the back side of the hotel, farthest away from the street. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
The you for the positive feedback. We look forward to welcoming you back soon!