Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
from $81
Extended Stay America - Chicago- O'Hare - Allstate Arena
2.5 out of 5.0
3.1
out of 5
Average Guest Review
See all 30 reviews
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Recent guest reviews
Booked when flight was cancelled. Free breakfast was a basket of granola bars. Staff was very kind.
It is deceiving to state that there is a double bed pull out sofa. It is a single. I ended up having to get a second room when I could have found a different hotel for 4 people for a cheaper place. The breakfast was awful. The staff at the attached Extended Stay of America was rude. There is no public bathroom to use, after driving three hours to get there and you cannot under any circumstances check in before 3 pm, we arrived at 2 pm, forgetting we were going to a different time zone. No excretions to this rule. Just be prepared for as little kindness and understanding as possible. This is a no frills hotel. There was little to no parking available as well. I must admit, I won't be staying here ever again.
Not good. The ac is terrible. Make me so uncomfortable at night. The bed is not good either. And there is smell in the room.
I have stayed in extended type hotels before and this one was pretty nice. No silverware or dishes which was a let down since we were wanting to cook some to save on money. The pull out couch was probably the most disappointing for our 3rd adult staying with us. The king size bed was quite comfortable and the rest of the room was very clean.
The staff was very friendly from the shuttle guy to the maintenance man. I was treated so nicely always being asked if there was anything they could do to make me feel like If i was at home!
The room was great and reasonably priced. We had a queen size bed and sofa bed. Also a kitchen and lots of space. There are 2 locations right next to each other and they are not labeled as different hotels. We parked and got sent to a different one right next door. We asked for extra blankets since we had a sofa bed and they said they won't bring them up and we had to go get them. Customer service could be a little better. Was told they "believed" shuttle only went to airport instead of looking further into it. If you have a larger group this is a good place to stay.
Very basic breakfast. The futon mattress was terrible and springs were sticking out.
Had reservations for one day. I thought I would need another day, so I requested for another day. Not only did they charge me again for the room I had reservations for and paid for the first time. But the second night was charged and the young lady at front desk did not know how to reimburse me for not staying the extra day I didn't need.
Stayed in this hote cause it was cheap. It's like apartment building that's been renovated. The room was a little dirty some hair in the bathroom. But overall satisfactory. When I take in the price and the fact that the shuttle was on time and easy to access this makes it average. The shuttle runs every hour from stand 3 at the shuttle pickup place. The first drop off was 5 am which was great. Overall a good solid place to stay for the price.
The shuttle can to the airport was over packed. Some had to be left behind
Ridiculous how you have to pay extra for maids. My room didn't get cleaned all weekend
Free Parking, Kitchen, near Blue line Station are my favourite.
The room was clean and quiet. The staff was very helpful and very nice. I would definitely stay there again
Wonderful i like it and recommended to every one in Chicago Illinois thank you
While the hotel needed work, the staff was great. We were able to leave our car there without any issues. They didn't charge us for the entire week that we left our car there. They also help accommodate us by giving us a free taxi ride to and from the airport since their shuttle service didn't run during the time we were going and coming back. I believe that once the inside is renovated, this hotel would be at least a 4 star!
Hotel was in a bad neighborhood. Didn't get a very good vibe about the place. Not a lot of lighting outside.
Hotel staff was friendly. Stayed there because we were going to a concert and it is a short walk to the venue.
If I were to describe this hotel it would be convenient. Close to Ohare and has a free shuttle to and from hourly starting at 5am-10pm. You can hop on the blue line at the airport and be downtown in about 45 min. Also target and restaurants are less than 5 min from the hotel. Hotel was pretty clean but nothing fancy. We just stayed here because it's affordable for what you get. The mini kitchen is nice to have especially for the price. Is this the best hotel ever...No but it works if you're hardly spending time in your room and need a place to grab a shower, sleep and be on the go. I would stay here again.
The first room given to me was filled with cigarette smoke odor, the windows were broken. The second room was cleaner smelling, but the floor was filthy. The desk was to be open 24 hours, but was clearly closed at midnight. The staff was ok to somewhat disturbed that customers were needing attending to. I was surprised as I had heard that the chain was good. It was cheaper than some places but still overpriced for the price/value.
Room was clean, bed was OK, check-in staff was very friendly, shuttle driver to airport went the extra mile to be helpful.
Hotel highlights
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Extended Stay America - Chicago- O'Hare - Allstate Arena places you next to Lake Park and within a 15-minute walk of Allstate Arena. This 88-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Rivers Casino and McDonald's Museum are also nearby.
Dining
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Rooms
The 88 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Property features
At Extended Stay America - Chicago- O'Hare - Allstate Arena, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. You can take advantage of free parking, along with a free airport shuttle at scheduled times. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities and barbecue grills.
Guest reviews for Extended Stay America - Chicago- O'Hare - Allstate Arena
Everyone
Booked when flight was cancelled. Free breakfast was a basket of granola bars. Staff was very kind.
Everyone
It is deceiving to state that there is a double bed pull out sofa. It is a single. I ended up having to get a second room when I could have found a different hotel for 4 people for a cheaper place. The breakfast was awful. The staff at the attached Extended Stay of America was rude. There is no public bathroom to use, after driving three hours to get there and you cannot under any circumstances check in before 3 pm, we arrived at 2 pm, forgetting we were going to a different time zone. No excretions to this rule. Just be prepared for as little kindness and understanding as possible. This is a no frills hotel. There was little to no parking available as well. I must admit, I won't be staying here ever again.
Review comment
Hotel Management responded on May 15, 2018
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Everyone
Not good. The ac is terrible. Make me so uncomfortable at night. The bed is not good either. And there is smell in the room.
Review comment
Hotel Management responded on May 12, 2018
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
nice place for short stay
Everyone
I have stayed in extended type hotels before and this one was pretty nice. No silverware or dishes which was a let down since we were wanting to cook some to save on money. The pull out couch was probably the most disappointing for our 3rd adult staying with us. The king size bed was quite comfortable and the rest of the room was very clean.
Review comment
Hotel Management responded on Apr 13, 2018
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry for the inconvenience you had with regard to the comfort of the pull out couch. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
nice hotel close to airport
Everyone
The staff was very friendly from the shuttle guy to the maintenance man. I was treated so nicely always being asked if there was anything they could do to make me feel like If i was at home!
Review comment
Hotel Management responded on Oct 22, 2017
Maria, thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
great room with a lot of space.
Everyone
The room was great and reasonably priced. We had a queen size bed and sofa bed. Also a kitchen and lots of space. There are 2 locations right next to each other and they are not labeled as different hotels. We parked and got sent to a different one right next door. We asked for extra blankets since we had a sofa bed and they said they won't bring them up and we had to go get them. Customer service could be a little better. Was told they "believed" shuttle only went to airport instead of looking further into it. If you have a larger group this is a good place to stay.
Review comment
Hotel Management responded on Oct 18, 2017
Laura, thank you for your review of Extended Stay America. We are glad you liked your well-appointed room and affordable rates. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
walking distance to allstate.
Everyone
Very basic breakfast. The futon mattress was terrible and springs were sticking out.
Review comment
Hotel Management responded on Oct 11, 2017
Lauren, thanks for being our guest at Extended Stay America. We are happy to read you had a comfortable stay and that our location was perfect for your needs. We are working with our team to make sure we are more consistent in our service levels. We appreciate your business and hope you will be back to see us on your next trip to our area. Sincerely, Hotel Management
bad training
Everyone
Had reservations for one day. I thought I would need another day, so I requested for another day. Not only did they charge me again for the room I had reservations for and paid for the first time. But the second night was charged and the young lady at front desk did not know how to reimburse me for not staying the extra day I didn't need.
Review comment
General Manager responded on Jul 8, 2017
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
cheap close to airport
Everyone
Stayed in this hote cause it was cheap. It's like apartment building that's been renovated. The room was a little dirty some hair in the bathroom. But overall satisfactory. When I take in the price and the fact that the shuttle was on time and easy to access this makes it average. The shuttle runs every hour from stand 3 at the shuttle pickup place. The first drop off was 5 am which was great. Overall a good solid place to stay for the price.
Review comment
General Manager responded on May 9, 2017
Rob, thank you for choosing to stay at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know our location close to the airport was convenient for your needs and that you were impressed with most aspects of our hotel, especially with our shuttle service. However, I am sorry for the cleanliness issue you experienced while you were here and have taken a note of the same. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
shuttle service
Everyone
The shuttle can to the airport was over packed. Some had to be left behind
Review comment
General Manager responded on May 6, 2017
Thank you for being a guest at our hotel. We are so pleased to offer our airport shuttle as a convenience for our guests, however, we certainly apologize for the issues you experienced and regret the inconvenience it caused. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Thank you for taking the time to post a review. We are happy you liked our breakfast offerings and courteous associates. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management