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Extended Stay America - Chicago- O'Hare - Allstate Arena

2.5 out of 5.0

Extended Stay America - Chicago- O'Hare - Allstate Arena

2.5 out of 5.0

Recent guest reviews

Air conditioning is non existant-summer in chicago-invest is some modern ac that works

I like this place. Service Excelent . Five Stars⭐⭐⭐⭐⭐

Ive always enjoyed extended stay but the front desk billed me not realizing that

Good - near airport Bad - trash in the room and outside

Parking was terrible. We were told that they didn’t know where we should park since there were no parking spots and told that if we pick in a non parking spot on the property we would be towed

It was my first staying at an extended stay. I'll keep in mind when i need a hotel for a few days

Horrible experience. They deducted $200 from my credit card without any reason. When I spoke to hotel three different front desk guys and his manager. All the statements were different. One guy told me that floor is damaged, another guy told Kitchen is broken and his manger said TV, lights are broken. This proves that they are making false allegation. I was in hotel around half an hour after checkout but nobody complained me about damages. I requested to send me pictures about damages but they refused to provide me any proof.

I understand the hotel is supposedly inexpensive. However, despite the fact that it has a convenient room layout and kitchenette, some things must be taken care of if they want the guests to be satisfied with their stay. 1. The windows are filthy, cannot see anything through them. 2. The pantry and dishware kit must not be offered to the guests to pick up at the front desk and carry to their rooms! It is heavy, and a woman like me cannot be expected to be carrying heavy things to her room while she is coming to the hotel to rest. 3. The shuttle is unreliable, to say the least. I almost missed my flight because the driver did not show up at all in the morning! We waited 45 minutes! And he didn't come in. The reception called for a cab but it didn't show up either. 4. Generally, the reception is poor, virtually no communication with the them. They are busy doing several jobs and are looking unhappy. Nor do they hurry to accommodate you unless you ask several times - for the cooking kit to be delivered (as advertised), for extra shampoo, etc. 5. The internet is non existent. You can try but it won't work. I had to apply tethering but it was very slow as well. 6. The towels are worn out and small. The ventilation in the kitchenette is broken. The AC is an old huge box on the floor and it blows air right onto your bed because it's next to it. The rooms are musty and damp. The floor is covered with cheap laminated paper-like covering. The hotel needs to express more caring .

Booked when flight was cancelled. Free breakfast was a basket of granola bars. Staff was very kind.

It is deceiving to state that there is a double bed pull out sofa. It is a single. I ended up having to get a second room when I could have found a different hotel for 4 people for a cheaper place. The breakfast was awful. The staff at the attached Extended Stay of America was rude. There is no public bathroom to use, after driving three hours to get there and you cannot under any circumstances check in before 3 pm, we arrived at 2 pm, forgetting we were going to a different time zone. No excretions to this rule. Just be prepared for as little kindness and understanding as possible. This is a no frills hotel. There was little to no parking available as well. I must admit, I won't be staying here ever again.

Not good. The ac is terrible. Make me so uncomfortable at night. The bed is not good either. And there is smell in the room.

I have stayed in extended type hotels before and this one was pretty nice. No silverware or dishes which was a let down since we were wanting to cook some to save on money. The pull out couch was probably the most disappointing for our 3rd adult staying with us. The king size bed was quite comfortable and the rest of the room was very clean.

The staff was very friendly from the shuttle guy to the maintenance man. I was treated so nicely always being asked if there was anything they could do to make me feel like If i was at home!

The room was great and reasonably priced. We had a queen size bed and sofa bed. Also a kitchen and lots of space. There are 2 locations right next to each other and they are not labeled as different hotels. We parked and got sent to a different one right next door. We asked for extra blankets since we had a sofa bed and they said they won't bring them up and we had to go get them. Customer service could be a little better. Was told they "believed" shuttle only went to airport instead of looking further into it. If you have a larger group this is a good place to stay.

Very basic breakfast. The futon mattress was terrible and springs were sticking out.

Had reservations for one day. I thought I would need another day, so I requested for another day. Not only did they charge me again for the room I had reservations for and paid for the first time. But the second night was charged and the young lady at front desk did not know how to reimburse me for not staying the extra day I didn't need.

1207 E Touhy Ave Des Plaines IL

Hotel highlights

  • Walking distance to Allstate Arena
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Allstate Arena is a short stroll from Extended Stay America - Chicago- O'Hare - Allstate Arena, and other popular attractions like Rivers Casino are within a few miles (5 km). This 88-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Other standard amenities include a kitchen, a refrigerator, and a microwave. Housekeeping is available on request.


Property features

At Extended Stay America - Chicago- O'Hare - Allstate Arena, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities and barbecue grills.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Extended Stay America - Chicago- O'Hare - Allstate Arena

Everyone (22) Couples (5) Business (5) Family (7) Other (2) Friends (1)
1
Business Business Travelers

Air conditioning is non existant-summer in chicago-invest is some modern ac that works

By on Jul 3, 2019

Review comment responded on Jul 3, 2019

Thank you for taking the time to evaluate our hotel. Please accept our apologies for the air conditioner and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

5
Family with small children

I like this place. Service Excelent . Five Stars⭐⭐⭐⭐⭐

By on Jun 9, 2019

Review comment responded on Jun 9, 2019

Thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your feedback. Come back soon - we appreciate your business.  Sincerely, Hotel Management

5
Everyone

By on May 22, 2019

1
Everyone

Ive always enjoyed extended stay but the front desk billed me not realizing that

By on Apr 27, 2019

Review comment responded on Apr 28, 2019

Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

2
Families Families

Good - near airport Bad - trash in the room and outside

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

Thank you for posting a review of your stay. Although our proximity to the airport worked well for you, we apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management

5
Everyone

By on Apr 3, 2019

Review comment responded on Apr 13, 2019

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management

4
Everyone

By on Mar 28, 2019

Review comment responded on Apr 15, 2019

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management

2
Partner Couples Families

Parking was terrible. We were told that they didn’t know where we should park since there were no parking spots and told that if we pick in a non parking spot on the property we would be towed

By on Mar 3, 2019

Review comment responded on Mar 4, 2019

Thank you for taking the time to review your stay. We're sorry for the inconvenience you had in our parking area. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management

3
Everyone

By on Jan 24, 2019

Review comment responded on Jan 25, 2019

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

5
Everyone

It was my first staying at an extended stay. I'll keep in mind when i need a hotel for a few days

By on Jan 19, 2019

Review comment responded on Jan 20, 2019

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management

Extended Stay America - Chicago- O'Hare - Allstate Arena

1207 E Touhy Ave, Des Plaines, IL 60018
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.