Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
from $86
Extended Stay America - Chicago- O'Hare - Allstate Arena
2.5 out of 5.0
3.0
out of 5
Average Guest Review
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Recent guest reviews
Had reservations for one day. I thought I would need another day, so I requested for another day. Not only did they charge me again for the room I had reservations for and paid for the first time. But the second night was charged and the young lady at front desk did not know how to reimburse me for not staying the extra day I didn't need.
Stayed in this hote cause it was cheap. It's like apartment building that's been renovated. The room was a little dirty some hair in the bathroom. But overall satisfactory. When I take in the price and the fact that the shuttle was on time and easy to access this makes it average. The shuttle runs every hour from stand 3 at the shuttle pickup place. The first drop off was 5 am which was great. Overall a good solid place to stay for the price.
The shuttle can to the airport was over packed. Some had to be left behind
Ridiculous how you have to pay extra for maids. My room didn't get cleaned all weekend
Free Parking, Kitchen, near Blue line Station are my favourite.
The room was clean and quiet. The staff was very helpful and very nice. I would definitely stay there again
Wonderful i like it and recommended to every one in Chicago Illinois thank you
While the hotel needed work, the staff was great. We were able to leave our car there without any issues. They didn't charge us for the entire week that we left our car there. They also help accommodate us by giving us a free taxi ride to and from the airport since their shuttle service didn't run during the time we were going and coming back. I believe that once the inside is renovated, this hotel would be at least a 4 star!
Hotel was in a bad neighborhood. Didn't get a very good vibe about the place. Not a lot of lighting outside.
Hotel staff was friendly. Stayed there because we were going to a concert and it is a short walk to the venue.
If I were to describe this hotel it would be convenient. Close to Ohare and has a free shuttle to and from hourly starting at 5am-10pm. You can hop on the blue line at the airport and be downtown in about 45 min. Also target and restaurants are less than 5 min from the hotel. Hotel was pretty clean but nothing fancy. We just stayed here because it's affordable for what you get. The mini kitchen is nice to have especially for the price. Is this the best hotel ever...No but it works if you're hardly spending time in your room and need a place to grab a shower, sleep and be on the go. I would stay here again.
The first room given to me was filled with cigarette smoke odor, the windows were broken. The second room was cleaner smelling, but the floor was filthy. The desk was to be open 24 hours, but was clearly closed at midnight. The staff was ok to somewhat disturbed that customers were needing attending to. I was surprised as I had heard that the chain was good. It was cheaper than some places but still overpriced for the price/value.
Room was clean, bed was OK, check-in staff was very friendly, shuttle driver to airport went the extra mile to be helpful.
Easy to get to. Spacious room. Pleasant staff. Awful odor in kitchen area/drain. Stains on furniture and carpet. Filth under the bed. Did not read the reviews prior to booking. Great price [...] made it okay.
When I drove into the parking lot and saw a guy sitting on the tail gate of his truck grilling brats while it's snowing; I wasn't wasn't sure if I should keep going or chalk it up to an anomaly. In side the lobby was clean and the clerk was friendly even though it was shift change. The halls were quiet and room was clean. The king size bed should have pillows bigger than a postage stamp and more firm than pudding. The convertable soft and lazy boy were dated but functional and clean.
Layout of the rooms are great. Like having the fridge and a microwave. Airport shuttle only runs on the hour but very promt.
Parking is free, breakfast selection is REALLY limited, located literally across the street from the airport - which is good for someone who just landed and needs somewhere to stay - bad for someone on business looking for a quiet night's sleep. Have lots of quarters on you for laundry. Not many decent/quality restaurants around.
I went to work since I got a job in the Chicago area.
Pros: price, location, kitchen Cons: Its true that "you get what you pay" but getting extra $5 for internet connectivity is something bad. The worst part is being Wi-Fi if you are not close to reception desk the signal strenght is VERY VERY LOW...Worst toilet and bedding. If you have a 3rd person there is no extra bed its a pull out bed from couch. There is no blanket/comforter for 3rd guest in the room.
I have stayed in much fancier places, but this fit my needs perfectly! The staff was very helpful and pleasant. The room was basic yet roomy, and having a refrigerator and microwave was a plus. Location was ideal. All in all, this was a great value!
Guest reviews for Extended Stay America - Chicago- O'Hare - Allstate Arena
bad training
Everyone
Had reservations for one day. I thought I would need another day, so I requested for another day. Not only did they charge me again for the room I had reservations for and paid for the first time. But the second night was charged and the young lady at front desk did not know how to reimburse me for not staying the extra day I didn't need.
cheap close to airport
Everyone
Stayed in this hote cause it was cheap. It's like apartment building that's been renovated. The room was a little dirty some hair in the bathroom. But overall satisfactory. When I take in the price and the fact that the shuttle was on time and easy to access this makes it average. The shuttle runs every hour from stand 3 at the shuttle pickup place. The first drop off was 5 am which was great. Overall a good solid place to stay for the price.
Review comment
General Manager responded on May 9, 2017
Rob, thank you for choosing to stay at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know our location close to the airport was convenient for your needs and that you were impressed with most aspects of our hotel, especially with our shuttle service. However, I am sorry for the cleanliness issue you experienced while you were here and have taken a note of the same. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
shuttle service
Everyone
The shuttle can to the airport was over packed. Some had to be left behind
Review comment
General Manager responded on May 6, 2017
Thank you for being a guest at our hotel. We are so pleased to offer our airport shuttle as a convenience for our guests, however, we certainly apologize for the issues you experienced and regret the inconvenience it caused. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Everyone
Ridiculous how you have to pay extra for maids. My room didn't get cleaned all weekend
Everyone
Free Parking, Kitchen, near Blue line Station are my favourite.
a great stay
Everyone
The room was clean and quiet. The staff was very helpful and very nice. I would definitely stay there again
nice hotel this should be the first choice
Everyone
Wonderful i like it and recommended to every one in Chicago Illinois thank you
would stay again
Couples
While the hotel needed work, the staff was great. We were able to leave our car there without any issues. They didn't charge us for the entire week that we left our car there. They also help accommodate us by giving us a free taxi ride to and from the airport since their shuttle service didn't run during the time we were going and coming back. I believe that once the inside is renovated, this hotel would be at least a 4 star!
airport stay
Families
Hotel was in a bad neighborhood. Didn't get a very good vibe about the place. Not a lot of lighting outside.
close to allstate arena
Couples
Hotel staff was friendly. Stayed there because we were going to a concert and it is a short walk to the venue.
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager