TV NO KIDS Channel .. asked the staff about it ..replay we don't know...wifi signal week..breakfast what a joke..amigo was the best among the staff
The rooms were clean but i went to the lobby for extra pillows and they had none only two pillows for 3 people and they were supposed to have continental breakfast and all they had was coffe and oatmeal and didn’t even have the hot water full so couldn’t make any overall I would not stay here again
Air conditioning is non existant-summer in chicago-invest is some modern ac that works
I like this place. Service Excelent . Five Stars⭐⭐⭐⭐⭐
Ive always enjoyed extended stay but the front desk billed me not realizing that
Good - near airport Bad - trash in the room and outside
Parking was terrible. We were told that they didn’t know where we should park since there were no parking spots and told that if we pick in a non parking spot on the property we would be towed
It was my first staying at an extended stay. I'll keep in mind when i need a hotel for a few days
Horrible experience. They deducted $200 from my credit card without any reason. When I spoke to hotel three different front desk guys and his manager. All the statements were different. One guy told me that floor is damaged, another guy told Kitchen is broken and his manger said TV, lights are broken. This proves that they are making false allegation. I was in hotel around half an hour after checkout but nobody complained me about damages. I requested to send me pictures about damages but they refused to provide me any proof.
I understand the hotel is supposedly inexpensive. However, despite the fact that it has a convenient room layout and kitchenette, some things must be taken care of if they want the guests to be satisfied with their stay. 1. The windows are filthy, cannot see anything through them. 2. The pantry and dishware kit must not be offered to the guests to pick up at the front desk and carry to their rooms! It is heavy, and a woman like me cannot be expected to be carrying heavy things to her room while she is coming to the hotel to rest. 3. The shuttle is unreliable, to say the least. I almost missed my flight because the driver did not show up at all in the morning! We waited 45 minutes! And he didn't come in. The reception called for a cab but it didn't show up either. 4. Generally, the reception is poor, virtually no communication with the them. They are busy doing several jobs and are looking unhappy. Nor do they hurry to accommodate you unless you ask several times - for the cooking kit to be delivered (as advertised), for extra shampoo, etc. 5. The internet is non existent. You can try but it won't work. I had to apply tethering but it was very slow as well. 6. The towels are worn out and small. The ventilation in the kitchenette is broken. The AC is an old huge box on the floor and it blows air right onto your bed because it's next to it. The rooms are musty and damp. The floor is covered with cheap laminated paper-like covering. The hotel needs to express more caring .
Booked when flight was cancelled. Free breakfast was a basket of granola bars. Staff was very kind.
It is deceiving to state that there is a double bed pull out sofa. It is a single. I ended up having to get a second room when I could have found a different hotel for 4 people for a cheaper place. The breakfast was awful. The staff at the attached Extended Stay of America was rude. There is no public bathroom to use, after driving three hours to get there and you cannot under any circumstances check in before 3 pm, we arrived at 2 pm, forgetting we were going to a different time zone. No excretions to this rule. Just be prepared for as little kindness and understanding as possible. This is a no frills hotel. There was little to no parking available as well. I must admit, I won't be staying here ever again.
Not good. The ac is terrible. Make me so uncomfortable at night. The bed is not good either. And there is smell in the room.
Allstate Arena is a short stroll from Extended Stay America - Chicago- O'Hare - Allstate Arena, and other popular attractions like Rivers Casino are within a few miles (5 km). This hotel has 88 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM.
The 88 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America - Chicago- O'Hare - Allstate Arena, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. Free parking is available if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities, a picnic area, and barbecue grills.
TV NO KIDS Channel .. asked the staff about it ..replay we don't know...wifi signal week..breakfast what a joke..amigo was the best among the staff
The rooms were clean but i went to the lobby for extra pillows and they had none only two pillows for 3 people and they were supposed to have continental breakfast and all they had was coffe and oatmeal and didn’t even have the hot water full so couldn’t make any overall I would not stay here again
Thank you for being our guest. We are sorry you were unhappy with our grab-and-go breakfast and apologize for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Air conditioning is non existant-summer in chicago-invest is some modern ac that works
Thank you for taking the time to evaluate our hotel. Please accept our apologies for the air conditioner and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I like this place. Service Excelent . Five Stars⭐⭐⭐⭐⭐
Thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your feedback. Come back soon - we appreciate your business. Sincerely, Hotel Management
Ive always enjoyed extended stay but the front desk billed me not realizing that
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Good - near airport Bad - trash in the room and outside
Thank you for posting a review of your stay. Although our proximity to the airport worked well for you, we apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Thank you for your recent stay and your candid feedback. We are sorry for the connectivity issues you faced and regret that we only had limited channels to offer this time. We will follow up on your concerns to ensure we are well poised to serve our future guests. On a positive note, we appreciate you mentioning our staff member Amigo and will be sure to share your comments. Thank you once again, and we hope you will revisit the next time you are in the area. Sincerely, Hotel Management