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Recent guest reviews

Getting basic service was like pulling teeth. After staying for three nights we ran out of towels, needed fresh sheets, and extra blankets. After repeatedly being told that housekeeping would freshen our room and restock our towels, shampoos, etc., nothing happened. Called front desk 5 times, but nothing. When we asked for extra blankets, we were told that they could not provide us with extra blankets until all the guests had checked in and when they knew if they had enough. Extremely frustrating.

Property was nice, but service was poor. Staff were generally unhelpful and uncaring. I stayed 3 nights with my kids. At no time during our stay did we get our room serviced by housekeeping, despite being told we would 5 times! We were told we could not get an extra blanket until all guests arrived and they could see if they have extra. We had to “steal” towels and shampoos from housekeeping’s cart. Really bad and frustrating experience.

Very clean. Happy with hotel staff. Convenient location

Staff wonderful and breakfast great. Rooms were very comfortable.

Good hotel to get to National Parks But also close to town.

Extremely friendly staff, very clean, & great breakfast!

Facility good. Room had damage behind bathroom door. Did not showere. When complaint presented at check out they appropriately did not charge for room. Fair resolution

Nice hotel close to the caverns good location clean and comfortable

Spent the night of June 23 on trip to Carlsbad Caverns. Female staff at front desk disinterested and unhelpful. Hallways hot and dirty with crushed Goldfish on the carpet which were never cleaned up. Trash cans on the outside full and spilling over. Numerous flies in the breakfast area (we ate out)! Cigarette butts everywhere. Room was clean and quiet and pool was nice for the kids. How hard is it to empty trash cans and vacuum the carpets? Cleanliness is the least one expects in a hotel. Probably lackadaisical ownership. Would not stay there again.

Wonderful, caring staff who went beyond what they needed to help to solve a problem we had with booking with a third party.

National Parks Hwy Carlsbad NM

Hotel highlights

  • Free on-the-go breakfast on weekdays
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

La Quinta Inn & Suites by Wyndham Carlsbad places you within a 10-minute drive of Riverwalk Recreation Center and Lake Carlsbad Golf Course. This 96-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free on-the-go breakfast is included with your stay and awaits you on weekdays from 4:30 AM to 10:00 AM.


Rooms

All of La Quinta Inn & Suites by Wyndham Carlsbad's 96 rooms are air-conditioned and have an array of amenities, including microwaves, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

At La Quinta Inn & Suites by Wyndham Carlsbad, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Impaired Accessible)

1 King Bed | Sleeps 6

Deluxe Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 6

Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Impaired Accessible)

1 King Bed | Sleeps 3

Guest reviews for La Quinta Inn & Suites by Wyndham Carlsbad

Everyone (5) Couples (1) Family (4)
2
Family

Getting basic service was like pulling teeth. After staying for three nights we ran out of towels, needed fresh sheets, and extra blankets. After repeatedly being told that housekeeping would freshen our room and restock our towels, shampoos, etc., nothing happened. Called front desk 5 times, but nothing. When we asked for extra blankets, we were told that they could not provide us with extra blankets until all the guests had checked in and when they knew if they had enough. Extremely frustrating.

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

I do appreciate you letting me know about your experience at our property. I apologize for not meeting the high standard La Quinta Inn & Suites by Wyndham is known for in the hospitality industry. Take Care

3
Everyone

Property was nice, but service was poor. Staff were generally unhelpful and uncaring. I stayed 3 nights with my kids. At no time during our stay did we get our room serviced by housekeeping, despite being told we would 5 times! We were told we could not get an extra blanket until all guests arrived and they could see if they have extra. We had to “steal” towels and shampoos from housekeeping’s cart. Really bad and frustrating experience.

By on Mar 19, 2021

Review comment responded on Mar 20, 2021

Thank You for letting me know about your experience. I will print your review and show all Team Members where we fell short. I apologize for not meeting the high standards La Quinta Inn & Suites by Wyndham is known for in the hospitality industry. Take Care

4
Family

Very clean. Happy with hotel staff. Convenient location

By , from Sylvania. OH on Nov 2, 2020

Review comment responded on Nov 2, 2020

We truly appreciate the business. Thank you for letting us know about your experience at our La Quinta Inn & Suites by Wyndham. Take Care

5
Family Business Business

Staff wonderful and breakfast great. Rooms were very comfortable.

By , from Homer Louisiana on Feb 5, 2020

Review comment responded on Feb 11, 2020

We truly appreciate the business. Take Care

5
Friends

Good hotel to get to National Parks But also close to town.

By on Oct 5, 2019

4
Family with small children

By on Jul 7, 2019

5
Family Partner Couples

Extremely friendly staff, very clean, & great breakfast!

By on Jun 4, 2019

1
Everyone

Facility good. Room had damage behind bathroom door. Did not showere. When complaint presented at check out they appropriately did not charge for room. Fair resolution

By , from Carlsbad NM on Nov 11, 2018

Review comment responded on Nov 14, 2018

Dear Valued Guest, We sincerely appreciate the time you’ve taken to provide such constructive feedback regarding your experience. We are very sorry to hear of the unsatisfactory aspects of your stay. This information has been forwarded to our Management Team to ensure improvements are considered and made. We hope you will consider giving us another chance in the future to better your opinion. Sincerely, Danielle LQ Customer Care

4
Everyone

Nice hotel close to the caverns good location clean and comfortable

By on Sep 3, 2018

2

dirty but quiet

Everyone

Spent the night of June 23 on trip to Carlsbad Caverns. Female staff at front desk disinterested and unhelpful. Hallways hot and dirty with crushed Goldfish on the carpet which were never cleaned up. Trash cans on the outside full and spilling over. Numerous flies in the breakfast area (we ate out)! Cigarette butts everywhere. Room was clean and quiet and pool was nice for the kids. How hard is it to empty trash cans and vacuum the carpets? Cleanliness is the least one expects in a hotel. Probably lackadaisical ownership. Would not stay there again.

By , from Canyon, TX on Jun 26, 2017

Review comment responded on Jul 2, 2017

Dear Larry, Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness throughout our hotel and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. Rest assured we will also be looking into the comment you have made about your experience with our front desk staff. We hope you will consider staying with us again. Respectfully, Lacey Respectfully, Lacey

La Quinta Inn & Suites by Wyndham Carlsbad

4020 National Parks Hwy, Carlsbad, NM 88220
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