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Recent guest reviews

Made 2 room reservation and each room was in different floor, not the most convenient placement. Breakfast was good but the place was full with the amount of people. Room was clean

Bathtub was really dirty when we checked in. Kids were already asleep when I noticed it or else we would have changed rooms. Cleaned it ourselves. When I went to the gym the next morning, the towel are was empty and they were out of the clorox wipes. I went to the front desk to get a towel or wipes and no one was there. Breakfast begins at 6, we took the kids down at 7. They were out of the waffle mix, eggs (boiled and scrambled), and bagels. Only the scrambled eggs ever got refilled the rest of the morning. Overall, a pretty disappointing experience.

Wonder if the room was cleaned- a used shampoo in the shower was all that was supplied- made me wonder about rest of the room

Was disappointed that there was no breakfast. The night before we stayed at a LaQuinta and had a delicious hot breakfast.

Getting basic service was like pulling teeth. After staying for three nights we ran out of towels, needed fresh sheets, and extra blankets. After repeatedly being told that housekeeping would freshen our room and restock our towels, shampoos, etc., nothing happened. Called front desk 5 times, but nothing. When we asked for extra blankets, we were told that they could not provide us with extra blankets until all the guests had checked in and when they knew if they had enough. Extremely frustrating.

Property was nice, but service was poor. Staff were generally unhelpful and uncaring. I stayed 3 nights with my kids. At no time during our stay did we get our room serviced by housekeeping, despite being told we would 5 times! We were told we could not get an extra blanket until all guests arrived and they could see if they have extra. We had to “steal” towels and shampoos from housekeeping’s cart. Really bad and frustrating experience.

Very clean. Happy with hotel staff. Convenient location

Staff wonderful and breakfast great. Rooms were very comfortable.

Good hotel to get to National Parks But also close to town.

Extremely friendly staff, very clean, & great breakfast!

Facility good. Room had damage behind bathroom door. Did not showere. When complaint presented at check out they appropriately did not charge for room. Fair resolution

Nice hotel close to the caverns good location clean and comfortable

Spent the night of June 23 on trip to Carlsbad Caverns. Female staff at front desk disinterested and unhelpful. Hallways hot and dirty with crushed Goldfish on the carpet which were never cleaned up. Trash cans on the outside full and spilling over. Numerous flies in the breakfast area (we ate out)! Cigarette butts everywhere. Room was clean and quiet and pool was nice for the kids. How hard is it to empty trash cans and vacuum the carpets? Cleanliness is the least one expects in a hotel. Probably lackadaisical ownership. Would not stay there again.

Wonderful, caring staff who went beyond what they needed to help to solve a problem we had with booking with a third party.

National Parks Hwy Carlsbad NM

Hotel highlights

  • Free buffet breakfast on weekdays
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

La Quinta Inn & Suites by Wyndham Carlsbad is located 3 mi (4.8 km) from Living Desert State Park and within a 10-minute drive of Riverwalk Recreation Center. This 96-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is included with your stay and awaits you on weekdays from 6:00 AM to 9:00 AM.


Rooms

Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include microwaves, coffee makers, and free local calls.


Property features

La Quinta Inn & Suites by Wyndham Carlsbad features a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a meeting room, and a computer station.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Impaired Accessible)

1 King Bed | Sleeps 7

Deluxe Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 7

Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Impaired Accessible)

1 King Bed | Sleeps 3

Guest reviews for La Quinta Inn & Suites by Wyndham Carlsbad

Everyone (7) Couples (1) Family (8)
4
Family

Made 2 room reservation and each room was in different floor, not the most convenient placement. Breakfast was good but the place was full with the amount of people. Room was clean

By on Jan 2, 2023

Review comment responded on Jan 5, 2023

Dear Jorge, Thank you for staying with us and sharing your review! We hope to see you again when travel brings you back to the area.

2
Family

Bathtub was really dirty when we checked in. Kids were already asleep when I noticed it or else we would have changed rooms. Cleaned it ourselves. When I went to the gym the next morning, the towel are was empty and they were out of the clorox wipes. I went to the front desk to get a towel or wipes and no one was there. Breakfast begins at 6, we took the kids down at 7. They were out of the waffle mix, eggs (boiled and scrambled), and bagels. Only the scrambled eggs ever got refilled the rest of the morning. Overall, a pretty disappointing experience.

By on Oct 10, 2022

Review comment responded on Oct 17, 2022

Dear Nicole, Thank you for staying with us. We are sorry to hear your stay was less than desirable. I have reviewed your comments with our team as a learning experience on how to improve. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

2
Family

Wonder if the room was cleaned- a used shampoo in the shower was all that was supplied- made me wonder about rest of the room

By on Jul 4, 2022

Review comment responded on Jul 6, 2022

Dear Allison, Thank you for bringing your concern to our attention. This matter will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

2
Everyone

By on Aug 15, 2021

4
Everyone

By on Jul 26, 2021

4
Family

Was disappointed that there was no breakfast. The night before we stayed at a LaQuinta and had a delicious hot breakfast.

By on Jul 10, 2021

2
Family

Getting basic service was like pulling teeth. After staying for three nights we ran out of towels, needed fresh sheets, and extra blankets. After repeatedly being told that housekeeping would freshen our room and restock our towels, shampoos, etc., nothing happened. Called front desk 5 times, but nothing. When we asked for extra blankets, we were told that they could not provide us with extra blankets until all the guests had checked in and when they knew if they had enough. Extremely frustrating.

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

I do appreciate you letting me know about your experience at our property. I apologize for not meeting the high standard La Quinta Inn & Suites by Wyndham is known for in the hospitality industry. Take Care

3
Everyone

Property was nice, but service was poor. Staff were generally unhelpful and uncaring. I stayed 3 nights with my kids. At no time during our stay did we get our room serviced by housekeeping, despite being told we would 5 times! We were told we could not get an extra blanket until all guests arrived and they could see if they have extra. We had to “steal” towels and shampoos from housekeeping’s cart. Really bad and frustrating experience.

By on Mar 19, 2021

Review comment responded on Mar 20, 2021

Thank You for letting me know about your experience. I will print your review and show all Team Members where we fell short. I apologize for not meeting the high standards La Quinta Inn & Suites by Wyndham is known for in the hospitality industry. Take Care

4
Family

Very clean. Happy with hotel staff. Convenient location

By , from Sylvania. OH on Nov 2, 2020

Review comment responded on Nov 2, 2020

We truly appreciate the business. Thank you for letting us know about your experience at our La Quinta Inn & Suites by Wyndham. Take Care

5
Family Business Business

Staff wonderful and breakfast great. Rooms were very comfortable.

By , from Homer Louisiana on Feb 5, 2020

Review comment responded on Feb 11, 2020

We truly appreciate the business. Take Care

La Quinta Inn & Suites by Wyndham Carlsbad

4020 National Parks Hwy, Carlsbad, NM 88220
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