We booked this hotel specifically for the pool only to find out it is out of service for the month.
I didn’t stay the full night. The pillow where flat, I even tried to stack them. I felt all the spring in the mattress and it was stiff. I tried to sleep and just couldn’t.
This is the second time we have stayed there and we were happy with our stay. The gentleman at the check-in was especially pleasant and helpful. We enjoyed the full breakfast buffet, which was so much better than the usual Covid-style grab and go bags.
Convenient location for our visit with family. Staff very pleasant and responsive. Room was clean, pillows comfortable. Breakfast was ok, however the egg dishes were not good at all...no flavor, weird consistency.
New bed and clean room
The staff was very nice, but I felt it was understaffed since only one person was at the front desk and he had to come himself to deliver extra hangers. Also, the elevators are VERY slow. But they work, so what the heck. The breakfast was great and the young lady working the kitchen was especially nice and hard working. Appreciated having a hot breakfast.
Great location, easily accessible too the train station and Downtown Salem. The train suggestion really helped us a lot
Clean facilities and friendly staff. Location has highway noise.
Staff was friendly and very clean.
It was ok per the price.
Noisy traffic nearby
Front desk people or a very pleasant it what is a very clean facility. The parking was very accessible an clean
Friendly and courteous staff. Very clean common areas and rooms.
My wife and I usually have pleasant things to say about every Hampton Inn we’ve stayed at. However, our stay at this particular one will permanently alter our future thoughts and slightly ruined Hampton inn’s reputation for us. Breakfast is now only a grab and go bag with a bottle of water and a bagel, and there is no coffee available in the lobby, something that was different from a HI we stayed at a week before in NY. The room was dirty, with dust all over the bathroom door giving my wife allergies. The room was not vacuumed well. The walls are paper thin and we were able to hear the complete conversation of the family in the room next to us. Logistically, the hotel is difficult to arrive at from the highway. You need to take a quick left on the off ramp or else you’ll be navigating the whole neighborhood trying to find a way to get to the parking lot. It is about 25 minutes from Salem, (if that’s why you’re visiting) which I realized is almost about as far as Revere or North Boston so you’d probably be better off getting a hotel somewhere around there.
The hotel is very nice and clean. I was not crazy about the location, a lot of traffic and the hotel was not the easiest to get to from Salem.
Located 2.9 mi (4.7 km) from Breakheart Reservation, Hampton Inn Boston/Peabody is within a 10-minute drive of other popular attractions like Glen Magna Farms. This 120-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.
At Hampton Inn Boston/Peabody, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.
We booked this hotel specifically for the pool only to find out it is out of service for the month.
I didn’t stay the full night. The pillow where flat, I even tried to stack them. I felt all the spring in the mattress and it was stiff. I tried to sleep and just couldn’t.
Dear Luis, We regret the problem you encountered with your bed. We're always available and eager to assist and rectify issues as best we can. We pride ourselves on the culture we have established and the ability of our team members to quickly fix any guest issues so that you can get back to a beautiful and inspiring hotel experience. Thank you again for taking the time to review your recent stay, and I hope we will have the pleasure of welcoming you back very soon. Regards, Serkan A., AGM
This is the second time we have stayed there and we were happy with our stay. The gentleman at the check-in was especially pleasant and helpful. We enjoyed the full breakfast buffet, which was so much better than the usual Covid-style grab and go bags.
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!
Convenient location for our visit with family. Staff very pleasant and responsive. Room was clean, pillows comfortable. Breakfast was ok, however the egg dishes were not good at all...no flavor, weird consistency.
It was a pleasure to be of service! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!
New bed and clean room
Thank you for your outstanding review. We are delighted you enjoyed your stay, the well-appointed rooms, and the service our colleagues were able to provide you with. We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all their expectations. We look forward to welcoming you back very soon, at which time we will make every effort in providing you with another perfect visit.
The staff was very nice, but I felt it was understaffed since only one person was at the front desk and he had to come himself to deliver extra hangers. Also, the elevators are VERY slow. But they work, so what the heck. The breakfast was great and the young lady working the kitchen was especially nice and hard working. Appreciated having a hot breakfast.
Thank you for reviewing your visit to our Hampton Inn Boston Peabody. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations. We really appreciate your comments as they are helpful as we seek to perfect our offering. We look forward to welcoming you back in the near future. Kind regards, Serkan A., AGM
Dear Brian, Thank you for the wonderful accolades regarding our Hampton Inn Boston Peabody team and their gracious hospitality, feedback we will be sure to celebrate with our team. I imagine you enjoyed our delicious breakfast, our meticulously maintained rooms, and hopefully, also the sights of Salem and Boston! We enjoyed hosting you and we look forward to the opportunity of doing so again. Regards, Serkan A., AGM
Great location, easily accessible too the train station and Downtown Salem. The train suggestion really helped us a lot
Dear James, We are extremely fortunate of our location and in addition to our facilities, I do hope you had the opportunity to enjoy the attractions in the local area. If you are planning a returning visit to Salem or Boston, we would be pleased to host you. Kind regards, Serkan A., AGM
Clean facilities and friendly staff. Location has highway noise.
We are pleased that our location suited your needs and that you found our guest rooms clean and our staff, helpful. I am saddened to hear there were noise disturbances and for this, I sincerely apologize. As we seek to refine our offering, measures will be considered to ensure the noise issue is addressed. We hope you'll return and give us another chance at exceeding your expectations. With warm regards, Serkan A., AGM
Hello Robin, Thank you for choosing our Hampton Inn Boston Peabody. I can certainly empathize with you and know that there was much disappointment since you were looking forward to enjoying our pool. Though frustrating, it was outside of the realm of our control, unfortunately. I hope you did enjoy our spacious room, great breakfast, and unbeatable location. We hope to have the good fortune of welcoming you back at that time. Warm regards, Serkan A., AGM