Overall lacks quality in service. Room was ok, bathtub not very clean. Shower faucet mechanisms did work well. Carpets dirty.
Nothing terrible bad awful take it off of your list of recommendations.
The only good thing was the friendly front desk. No airport shuttle, no maid service (extra) , no pool, no spa, no exercise, minimal “grab n go” bfast (mini muffins , coffee and instant oatmeal) understaffed, over worked, air conditioning failed after routine maint. I would not recommend
location is good, walking distance to almost anything,
Not a good place to stay. No ice maker. Anywhere. Oh you can make ice in your refrigerator. ??? Kitchen but no cooking equipment. No glasses in the room. You can get a bottle of water in the vending machine. $2. Breakfast. No that’s not breakfast. They open a cabinet off the lobby and have coffee and mini muffins and bags of oatmeal and cereal bars. BAD.
Horrible smells in our first room, had to be moved. New room had no hot water and a clogged bathroom sync for two days.
Outdated 1990’s yet clean Phone didn’t work at all Front desk Angela is the best
The room was everything I hoped it would be. The beds were especially comfortable.
It’s an extended stay so you can smell ppl cooking food in the hall which wasn’t the lost pleasant. It served its purpose for what I needed at that time.
It was OK.. Fair for the price, the staff was good
A person arrested the night I arrived and a dog in another room barked for two nights straight.
I tried to save a buck and booked two nights. The room smelled terrible and the halls smelled like pot. I could not stay in the room any longer and tried to cancel the second night. The front desk said since I booked with Orbitz only they could cancel the second night for me. After about 25 minutes I finally got the second night cancelled. I went up the street to a Marriott for about $30 more and a 100 times better. I should have gone there first.
The front desk worker entered my room at midnight without knocking or warning, good thing the door latch was on. Terrible experience. The room reeked of cooking spices. Never again.
Burlington Mall is a short stroll from Extended Stay America - Boston - Burlington, and other popular attractions like Tufts University are within a 15-minute drive. This 140-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 140 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America - Boston - Burlington, guests have access to free WiFi in public areas, express check-out, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry.
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Overall lacks quality in service. Room was ok, bathtub not very clean. Shower faucet mechanisms did work well. Carpets dirty.
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the service issue you encountered and will share your comments with the appropriate team to ensure they be more diligent going forward. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Nothing terrible bad awful take it off of your list of recommendations.
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We appreciate your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The only good thing was the friendly front desk. No airport shuttle, no maid service (extra) , no pool, no spa, no exercise, minimal “grab n go” bfast (mini muffins , coffee and instant oatmeal) understaffed, over worked, air conditioning failed after routine maint. I would not recommend
Thank you for the feedback. We are sorry our hotel did not meet your expectations and regret the disappointing stay you had with us. Your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. Also, your review will help us to improve our service and facilities going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management