Studio, 1 Queen Bed, Non Smoking
from $108
Extended Stay America - Boston - Burlington
2.5 out of 5.0
2.8
out of 5
Average Guest Review
See all 41 reviews
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Recent guest reviews
A person arrested the night I arrived and a dog in another room barked for two nights straight.
I tried to save a buck and booked two nights. The room smelled terrible and the halls smelled like pot. I could not stay in the room any longer and tried to cancel the second night. The front desk said since I booked with Orbitz only they could cancel the second night for me. After about 25 minutes I finally got the second night cancelled​. I went up the street to a Marriott for about $30 more and a 100 times better. I should have gone there first.
The front desk worker entered my room at midnight without knocking or warning, good thing the door latch was on. Terrible experience. The room reeked of cooking spices. Never again.
Not impressed, hotel was poorly maintained, rooms smelled like an ashtray, found hairs in the bed and multiple smoke detectors with low battery beeps. The staff was apologetic and tried to accommodate but not a great stay overall
guest services non-existent. granola bars, coffee what a great continental experience. Hotel is worn out.
Used it for 1 night to attend NY Yankees v. Red Sox night game. Because of all the night time construction on 95 and 128 getting there was a hassle. Lone front desk person at 1245am was helpful and cheerful even though the Sox lost (YEAH!!!). Room was very clean as was the hotel in general. It looked well maintained. I'd stay there again but would check the construction status.
Room was not fully clean. Some of the sockets and lamps did not work. I would not stay in this hotel ever again. The staff that worked the front desk was great very very nice. They were the only enjoyable part about my stay. I would just recommend the people cleaning the rooms do a better job.
Dirty room, uncomfortable bed, bad smells in halls and lobby, TV system (via satellite) only half the channels worked.
The only problem we had was at the first night checkin, a not cleaned up room was given to us at first. The front desk persons were pretty nice, they apologized and switched us right away to a very clean room. It is adjacent to a big mall and AMC, within walking distance to supermarket. If you do not plan to stay in room at day time, it is not a bad choice. Free to go breakfast and WIFI was pretty nice.
good budget hotel. the staff are friendly. breakfast is ok. the hotel is not in the city center but the price is much cheaper than the hotels in downtown. its good for a family stay.
We booked this hotel for a summer weekend. The price was very reasonable especially compared to hotels in Boston and even the surrounding area. Arrived late after a day in Boston, check in went smooth and staff was pleasant enough. Room was reasonably clean, towels were limited to two bath and two hand towels that were a bit course and thin. A/C unit was fairly quiet for a room mounted unit, window opened but lacked screen. The overall condition of the room was solid and everything worked and was in good repair. Bed was decent but pillows where on the small and thin side. Although the room had a kitchenette it was completely bare (assume maybe because we only reserved one night?) not even a coffee maker in the room. They had coffee in the lobby but we didn't try it, there was a Starbucks a short distance away that we stopped at on our way out. Location was convenient off I-95 and surrounding area was mostly suburban business buildings and respectable retail strip malls area seemed very safe and secure. Since we were only there Saturday late to early Sunday morning we only experienced quiet surroundings. Basic assessment place was okay but nothing memorable. We have stayed in many places on the I-95 loop around Boston so we have a depth of knowledge and experience in this area. We would stay here again but it would not be our backup choice.
Decent value. Location is a bit far from Boston attractions, but convenient to nearby mall and several good restaurants.
The fridge was dirty. And there was hair in the tub and on the floor in the bathroom.
Clean, convenient, comfortable. The stay was good. Hotel check-in easy. Everyone was nice.
Everything was fabulous, home away from home! Will return soon!
The hotel was completely booked and check in took a while. Breakfast consisted of oatmeal packages without bowls. Rooms are spacious and nice to have a kitchen.
I like a lot! Close to everything, the room are very clean and comfortable!
The last time I stayed at the extended stay in Burlington was just like the previous times. ( and I've stayed there multiple times) . I only return because it fits my standards. Great staff (Abdul) .
The hotel is beautiful, the renovation was much needed and they did a great job. Although well staying at the hotel my heater broke the staff was great maintenance came right away identified the problem, and got me a new heating unit. I'm very satisfied and would definitely stay there again.
Relatively clean room, adequate service, good location, a bit hard to find from the turnpike, a good choice for the price.
Guest reviews for Extended Stay America - Boston - Burlington
Everyone
A person arrested the night I arrived and a dog in another room barked for two nights straight.
terrible hotel
Everyone
I tried to save a buck and booked two nights. The room smelled terrible and the halls smelled like pot. I could not stay in the room any longer and tried to cancel the second night. The front desk said since I booked with Orbitz only they could cancel the second night for me. After about 25 minutes I finally got the second night cancelled​. I went up the street to a Marriott for about $30 more and a 100 times better. I should have gone there first.
Review comment
General Manager responded on May 23, 2017
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
front desk worker entered my room at midnight
Everyone
The front desk worker entered my room at midnight without knocking or warning, good thing the door latch was on. Terrible experience. The room reeked of cooking spices. Never again.
Review comment
General Manager responded on Mar 9, 2017
Thank you for choosing our hotel for your stay. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. I will share your concerns with my front desk staff and will use it to improve our services going forward. We hope you will give us another opportunity to welcome you back so that we can make it up to you. Sincerely, General Manager
get what you pay for
Everyone
Not impressed, hotel was poorly maintained, rooms smelled like an ashtray, found hairs in the bed and multiple smoke detectors with low battery beeps. The staff was apologetic and tried to accommodate but not a great stay overall
Review comment
General Manager responded on Feb 22, 2017
This is never the type of review we like to receive, to learn we let down one of our valued guests. We are sorry for the issues you discovered, we will certainly make quick repairs and corrections. Thank you for letting us know how we can improve. We hope you will stay with us again so we can impress in all areas. Thank you, General Manager
Everyone
guest services non-existent. granola bars, coffee what a great continental experience. Hotel is worn out.
Review comment
General Manager responded on Sep 22, 2016
Bill, We appreciate you alerting us with your observations, and your comments will be shared with our management team leaders to make corrections so we continue to improve for our guests. Our goal is to provide the utmost in service and comfort and after reading your comments we clearly did not meet our goals. It would be our hope to have you reconsider and return in the future. General Manager
convenient, clean and friendly
Everyone
Used it for 1 night to attend NY Yankees v. Red Sox night game. Because of all the night time construction on 95 and 128 getting there was a hassle. Lone front desk person at 1245am was helpful and cheerful even though the Sox lost (YEAH!!!). Room was very clean as was the hotel in general. It looked well maintained. I'd stay there again but would check the construction status.
Review comment
General Manager responded on Aug 14, 2016
We appreciate you taking the time to write a review about your stay at Extended Stay America - Boston - Burlington. It is great to read you enjoyed your comfortable suite, our immaculate property and the service provided by our front desk associate. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. Thank you again for choosing to stay with us, and we look forward to your next visit! Sincerely, General Manager
average
Everyone
Room was not fully clean. Some of the sockets and lamps did not work. I would not stay in this hotel ever again. The staff that worked the front desk was great very very nice. They were the only enjoyable part about my stay. I would just recommend the people cleaning the rooms do a better job.
Review comment
General Manager responded on Jul 20, 2016
Our goals were not met during your stay and for that we apologize. We strive to provide a clean, fresh and well maintained suite for our guests and we are sorry you discovered your suite in a less than satisfactory state. We will make sure our housekeeping and maintenance team steps up their attention to the details so we can provide you with a better stay the next time you are in our area. Thank you for the kind words regarding our staff. General Manager
Everyone
Dirty room, uncomfortable bed, bad smells in halls and lobby, TV system (via satellite) only half the channels worked.
nice economic stay
GetawayWithFriends
The only problem we had was at the first night checkin, a not cleaned up room was given to us at first. The front desk persons were pretty nice, they apologized and switched us right away to a very clean room. It is adjacent to a big mall and AMC, within walking distance to supermarket. If you do not plan to stay in room at day time, it is not a bad choice. Free to go breakfast and WIFI was pretty nice.
good budget hotel
Singles
good budget hotel. the staff are friendly. breakfast is ok. the hotel is not in the city center but the price is much cheaper than the hotels in downtown. its good for a family stay.
We truly regret the issues you experienced that led to your disappointment and apologize for the inconvenience caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager