Residence Inn by Marriott Gaithersburg Washingtonian Center

I was supposed to stay at this hotel for three weeks. I started feeling itchy during nights but I could not imagine that a hotel by marriott can have bed bugs until I discovered one night by turning on lights. I could find 3-4 live bed bugs on my bed.I complained about this immediately at the hotel reception and after much discussion, they offered me another room to stay at night. Next day morning, they promised to get this fixed when I left for office. After I returned from office, I saw that though room was arranged, they did not do anything specific but they assured me that there are no more bed bugs. But the situation was worst at night as when I went to sleep, I saw a lot of bed bugs. I reached out to reception immediately but they were of little help. For them it was not a big deal and my body was itching very badly. The only solution they offered was to change the room and that too when it becomes available as at that moment all the rooms were occupied. More than bed bugs, I was disappointed by the attitude of the staffs who were not willing to cooperate. I had captured the live bed bugs and shown it to hotel staffs. I have attached the images as well. I had to check out and shift immediately to another hotel.

We have stayed in this hotel long term before, the service was great , the amenities were perfect for a long stay guest. But that was in 1999. Few years later, this would definitely be our last choice for a long stay hotel. The cleaning service is very poor, I am not sure if they actually change your bed sheets every week. I asked many of the staff to make sure the sofa bed sheets are changed and they left them out anyway. the cleaning ladies were very rude. however, I have to say that the front office staff were very polite very helpful all the time. I will not be staying there again.

Great hotel within walking distance of shops, restaurants and lake. Kids can paddle boat and ride on carasual. Mom and dad an exercise on walking path. Hotel has breakfast and nightly reception. You will love it. Clean and new!

We are a family of four and recently returned home from a 14 day stay at The Residence Inn. My husband’s work headquarters is located in Gaithersburg and several times a year he makes a trip into work. For the past 5-6 years, he’s stayed at The Springhill Suites. But on his last trip he tried The Residence Inn as it was right next door to his work. He very much liked the set up that The Residence Inn has and thus the reason we stayed here for this trip. 
Let me just say that I loved the set up of the Residence Inn. And from here on out, we will always look to stay at a Residence Inn on our future vacations and travel needs. And my husband will continue to stay here when possible for all his future needs when traveling to work headquarters. 
 The Hotel Basics - Upon arriving, there are several different buildings to this hotel. But finding the main building for check in (and where breakfast is served) was not a problem as some have previously mentioned in their reviews on this site. The main building is very clear. There is a flag pole and the name of the hotel over the main entrance, with a couple of benches out front. The other buildings have a single door identifying which building it is over it. 

 One of the things I really liked about this hotel is that you have to swipe your room key in order to get into your building, the same for the laundry room. It’s just an added extra form of security. The Residence Inn offers a complimentary breakfast every morning. The hours vary from weekday to weekend. They offer a wide variety of breakfast items - cereal, breads for toasting, muffins, fresh fruit, variety of yogurts, a waffle station, as well as hot dishes such as scrambled eggs, sausage/veggie patty, bacon, and sometimes potatoes. Coffee, juice, and milk are also available. Everything was always fresh, hot, and well stocked. 

 Mondays - Wednesdays evenings, a light appetizer/snack is available. The nights we were there tacos, crackers and cheese and fruit, chili, chicken sandwiches, and a waffle sundae bar were available. This light snack helped tie over my kids as some evenings we were waiting for my husband to return from work before we headed out to dinner. The staff was ALWAYS friendly and helpful. We were greeted every time we came in to breakfast. On our second day of stay, the front desk was able to point me in the direction of a Minute Clinic as I woke up with pink eye and needed medical attention. A few days later, the same front desk girl asked how I was. I was impressed that she’d remembered me. 
 Single use boxes of Tide and fabric softener sheets are available for purchase at the front desk. Coin operated washers and dryers are available on the second floor. Laundry baskets were in the closets of our room. I did a few loads of laundry during our stay. The laundry room was clean, appliances in good shape and working order. 
 The hotel has a nice pool, but no spa. Comfortable lounge chairs and regular chairs around the pool. There is just one umbrella, which kinda stinks. The hotel staffs a lifeguard all day long. Something I’ve never seen at a hotel before. There were afternoons it was just my 12 year old in the pool. 

 A BBQ is available with outside patio tables to sit at. 

Nice shaded lounging area just outside the pool gates.
 The grounds are well kept and clean. Parking is free, and there’s plenty of it. 
 Our Room - 
 We had a room in the A building, on the second floor. Our windows looked out towards a parking structure. Some people may say that is a downfall, I for one enjoyed this view. There were green trees between our building and the parking structure and aside from people arriving to work as early as 6:30am and locking their car, this room was VERY QUIET and peaceful. I much preferred this to the rooms that overlook the parking lot with people coming and going, or overlooking the pool, overlooking the main street, etc. 

 I’ve seen previous complaints on Trip Advisor about hearing the freeway noise inside your room. When the windows were shut, you absolutely could not hear the freeway noise. I prefer to sleep with the window cracked, therefore you could hear the nearby freeway at it’s peak traffic times, which really wasn’t all that noisy. We had a two bedroom suite. Both bedrooms had a Queen size bed, as well as it’s own full bathroom. In the middle of the two bedrooms was a living room with a sleeper sofa and kitchenette. The kitchenette had a full size fridge/freezer, as well as the basic essentials for light cooking (saucepans, cooking utensils, strainer, measuring cup, two pyrex mixing bowls ) as well as dishes/glasses/silverware for four. A dishwasher, stove top/oven, and full size microwave is also part of the kitchen. There was also a table that sat four people. Having the full size fridge/freezer was great, as it allowed us the option to buy some groceries at Target that needed refrigeration, etc. The dishwasher was rather loud, so run it as you’re heading out. The bed was comfortable. It was probably the most comfortable hotel bed I’ve ever slept on. I had no problems sleeping and had no morning aches and pains of sleeping on a hard, uncomfortable bed. Side tables and a dresser in each room provided lots of storage room, as well as closets with full length mirrored doors in each room. The rooms were spacious and allowed us each to spread out and relax. 

 Darkening curtains on the windows made for great sleeping conditions. 

 The living room has a couch that also makes into a bed. One of my few complaints is how terribly uncomfortable this couch is to sit on. It’s horrible. I found myself sitting at the table to read and relax. THAT’S how bad the couch was. The other complaint was the TV. Poor channel choice, some channels had poor picture and connection. Free WiFi available in your room, but only allows 3 devices per room to be hooked up. Getting Around - The Washingtonian Center is just a few blocks away. It’s a very nice walk. A variety of places to eat (sit down and fast food like places), as well as a movie theater and a Target. 

 Shady Grove Metro station is the last station on the Washington Metro Red Line. The station is above 5 miles away. We caught the Metro here 4 times during our stay to get us into D.C for exploring, etc. Very convenient. 


Our time spent at The Residence Inn was a very pleasant experience. For 2 weeks, it literally was our home away from home. We look forward to hopefully accompanying my husband on future business trips where Residence Inn will always be our first choice of lodging! 



Stayed here for one night with 2 of my sons. Good shower water pressure, nice breakfast, comfortable beds and good location. Would definitely stay here again. Hotel a little hard to find and smaller than most residence inns I've stayed in but staff very friendly and there was plenty of parking.

As you may know, this is the closest spot you can stay and catch the Washington Metro. The Red Line Train. They don't have a shuttle, but it is very easy to drive to and has plenty of parking. The hotel is clean and the comp breakfst is not bad. Fresh fruits and plenty of coffee. Also, there is a hearty hot meal always. The tables are always kept clean with a staff that is always cleaning up. There is a comp newspaper, too. Plenty of good parking and easy room entry. There is a luggage trolley at every entrance. The water is hot with good water pressure. The room service is very good. One negative is that the carpets in the room should be replaced, at least in my room. But all and all, a very nice place in a nice area.

When you are traveling for a kids sports tournament it is nice to have a clean, spacious room with some flexibility on check in/out times. Had everything we needed from early breakfast to late checkout. Good experience.

Stayed here for 2 nights on business. My room was attractive and spotlessly clean, the staff was friendly and helpful and went above the call of duty to make my stay comfortable and our meetings held in their conference room pleasant. I would definitely stay here again!

We were supposed to stay here 2 nights to visit family. But after encountering some issues with the property, we sadly had to check out right away. When we checked in, the lady at the front desk was very nice and gave us 2 studios up on the 3rd floor of Building B. When we went into the building, I was greeted by a musty smell and was very dated. When we got up to the rooms we were greeted by a strong perfume/chemical smell. We soon had to check out and I would not recommend this hotel to anyone who has allergies.