Studio, 1 Queen Bed, Non Smoking
from $66
Extended Stay America Washington, D.C. - Gaithersburg -North
2.5 out of 5.0
3.3
out of 5
Average Guest Review
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Recent guest reviews
I have stayed at other Extended Stay America hotels and been quite happy, but this one was awful. Dirty. Fridge didn't keep food cold. No kitchen utensils, etc. Fridge never worked even though we reported the problem, so food spoiled. Asked for more pillows which they brought but no pillowcases. No mattress pads. Trash never emptied. With spoiled food, it smelled bad. Put it in hall and still never emptied. No housekeeping. Very dissatisfied.
was a nice place for the price. limited wifi was the only issue
A 4 day stay they provide no daily room cleaning which I liked because I didn't have to put things away each day.
you get what you pay for. ok pillows ok linens coffee runs out in the lobby grab and go breakfast is ok but price is right
Only needed a short stay and Extended Stay was right price and location. Didn't need the full economy kitchen, but but the room was in great shape and comfortable. Staff was very helpful.
The staff was nice and very helpful! They went out of their way to help us.
Room was clean; staff was excellent, however. The in-room refrigerator was so noisy cycling on and off all night that I got only about 3 hours sleep. Also, the towels were like sandpaper.
Lots of bugs on that room, poor in house-keeping, coffee machine not working with dirty mattress.
It wasn't the Ritz but staff was very friendly, clean and it was a great location for all that we did. It was also not priced like the Ritz!
Attended a conference, then a promotion party for a former colleague. There were minor broken items in the room, #237, and the tv remote needs (?) batteries. The bathtub had an odd not-clean looking wooden contraption attached to the wall (drop-down bathing seat?) with some kind of stains at the base where tub-top meets the wall. Disturbing, so I didn't use the tub. Really dirty stairways (yes, probably construction-workers tracking in mud; not a deal-breaker). However, somebody kept propping open the rear doors with the trash barrel; a real security red-flag for women to know anyone can enter (no electrical system to monitor the doors?). Wonderful front desk staff -- very helpful; the only positive feature similar to other ESA's I've stayed at. I once stayed for 5+ weeks at a Germantown ESA (near Father Hurley Blvd), as well as many happy intermittent short-term stays there and elsewhere.
Luckily, I didn't spend much time in the hotel as I had a busy schedule. The room was okay, the hotel smelled of smoke and the room as well. I kept my window open the whole time and blasted the heat. It was not the best experience but it was affordable and I was in for maybe two hours (minus the time I slept) the whole time I was there.
We traveled over Thanksgiving and were more than pleased with the staff. We had checked in on Wed. evening the 25th, but by mistake went to the ESA in Germantown where we had stayed before. The staff there called to check to see if our reservation was for Gaithersburg and found it was so we went there. The staff at both hotels was very helpful, BUT on Fri. morning my wife realiZed she did not have her wallet. We called the ESA in Gaithersburg and the girl on duty explained she was very busy, but would check when she could and call back. She did and was apologetic she could not find the wallet. When we called Germantown (since we had stopped there first) the girl said she was the only one working and could not look. We explained we had parked the car right in front of the door and couldn't she please check to see if it was laying there since it had been over THanksgiving and I knew there probably wasn't very many people walking around. She was very rude and would absolutely not look. I had been very pleased with the ESA, but will think twice before I stay in Germantown again. I realize the girl was busy, but a little help goes a long way with customer satisfaction.
The location is just perfect. I attended a meeting at the NIH and taking the Metro from Shady Grove is very convenient. The fully equipped kitchen was what I always need when staying on the road. I plan to come back when I come to the states January 2010. I wish this type of hotels will spread all over the country.
Guest reviews for Extended Stay America Washington
biggest disappointment ever!
Everyone
I have stayed at other Extended Stay America hotels and been quite happy, but this one was awful. Dirty. Fridge didn't keep food cold. No kitchen utensils, etc. Fridge never worked even though we reported the problem, so food spoiled. Asked for more pillows which they brought but no pillowcases. No mattress pads. Trash never emptied. With spoiled food, it smelled bad. Put it in hall and still never emptied. No housekeeping. Very dissatisfied.
good for a short or long trip
Singles
was a nice place for the price. limited wifi was the only issue
good stay overall
Singles
A 4 day stay they provide no daily room cleaning which I liked because I didn't have to put things away each day.
a 75.00 room is a 75.00 room
BusinessTravelers
you get what you pay for. ok pillows ok linens coffee runs out in the lobby grab and go breakfast is ok but price is right
short stay at extended stay
Couples
Only needed a short stay and Extended Stay was right price and location. Didn't need the full economy kitchen, but but the room was in great shape and comfortable. Staff was very helpful.
nice staff
Families
The staff was nice and very helpful! They went out of their way to help us.
too much amenity!
Couples
Room was clean; staff was excellent, however. The in-room refrigerator was so noisy cycling on and off all night that I got only about 3 hours sleep. Also, the towels were like sandpaper.
avoid extended stay if possible
BusinessTravelers
Lots of bugs on that room, poor in house-keeping, coffee machine not working with dirty mattress.
great location for the price
Families
It wasn't the Ritz but staff was very friendly, clean and it was a great location for all that we did. It was also not priced like the Ritz!
pleasant helpful staff; grungy bathroom
GetawayWithFriends
Attended a conference, then a promotion party for a former colleague. There were minor broken items in the room, #237, and the tv remote needs (?) batteries. The bathtub had an odd not-clean looking wooden contraption attached to the wall (drop-down bathing seat?) with some kind of stains at the base where tub-top meets the wall. Disturbing, so I didn't use the tub. Really dirty stairways (yes, probably construction-workers tracking in mud; not a deal-breaker). However, somebody kept propping open the rear doors with the trash barrel; a real security red-flag for women to know anyone can enter (no electrical system to monitor the doors?). Wonderful front desk staff -- very helpful; the only positive feature similar to other ESA's I've stayed at. I once stayed for 5+ weeks at a Germantown ESA (near Father Hurley Blvd), as well as many happy intermittent short-term stays there and elsewhere.
Thank you for being loyal to our brand. We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager