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Shilo Inn Suites Hotel - Bend

2.5 out of 5.0

Recent guest reviews

I liked how friendly and eager the staff was to help if you needed it. The facility itself was so nice. We had a gorgeous view of the Little Descutes River and loved sitting on the balcony watching the ducks. Having a choice of an indoor and an outdoor pool was extra nice. And the breakfast was delicious.

4:00 check in seems a bit late, and we still had to wait for a room. Rooms look tired and need updating, or a though cleaing, including carpet (are very stained). Had to wipe off chairs on the patio, were very dirty. Never got a room cleaning, and had left several times during the day.

Check in was smooth, the breakfast was horrible..not much selection, rooms are very outdated, in-room coffee wasn't restocked after 1st night, garbage wasn't emptied

Easy parking. Nice location. Big suites but lighting in room could be better.

First room smelled like urine. Second room was clean in a unit which animals are not allowed. Location was on the river.

There was trash from the day prior on the floor... (reciepts, bottle caps..) the pool was visibly dirty, one of our complimentary water glasses was completely dirty- had not only thick water stains but like pieces of food? Wouldn’t return.

We were very happy with our room, once we found it. The view was great but there should be another room number sign telling guests there are more rooms out the next door. There were a few other minor things but over all of was great.

I have sgared so many wonderful memories at this Shilo Inn with my family and sadly this visit did not even come close to the customer service I have experienced in the past. Our room wasn’t ready twice when we came to check in and no appoligy was given for the inconvenience. When we were finally able to check in the room was dirty and room service never came to clean it or give us towels during our stay. The hot tubs were not working the first night and we were told they were when checking in. Three times our room key didn’t work and we were left in the cold for 20 minutes in 26 degree weather before someone came to help us. Overall it was very disappointing and we will find a new place to make memories during our trips to bend.

The hotel staff was extremely helpful. They even let us check in a bit early. Which was nice since we have a seven month old. The room was more then we were expecting. Overall a great time.

very large room, quiet. wireless connection slow. great to have spa and sauna, but sauna cold and took very long time to heat .

The staff is awesome ! We were late for breakfast only 9 mins until the stopped serving. We were greeted very positively. They went out of there way after another guest came 15 mins after they stopped serving. They wanted to do whatever they could to make him breakfast amazing! The cook was so nice! He really cares about his customers and his job! I will definitely go back to this hotel again! Thank you so much !

Very spacious suite. Not new, but well cared for and comfy. We loved our stay.

3105 O.B. Riley Road Bend OR

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool and indoor pool

Located in Boyd Acres, Shilo Inn Suites Hotel - Bend is adjacent to Bend River Promenade and within a 10-minute stroll of Sun Mountain Fun Center. This 151-room hotel has free breakfast along with conveniences like an outdoor pool and an indoor pool.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:00 AM.


Rooms

Guests can enjoy satellite TV and stay connected with free WiFi. Beds sport down comforters and the bathroom offers a hair dryer. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Shilo Inn Suites Hotel - Bend features an indoor pool, an outdoor pool, and a fitness center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include 2 spa tubs, a sauna, and free WiFi in public areas.

Room options

Deluxe Suite, 1 King Bed, River View

King 1 | Sleeps 4

Deluxe Suite, 1 King Bed, Jetted Tub, River View

King 1 | Sleeps 4

Deluxe Suite, 2 Queen Beds, River View

Queen 2 | Sleeps 5

Suite, 1 King Bed, River View

King 1 | Sleeps 3

Guest reviews for Shilo Inn Suites Hotel - Bend

Everyone (60) Couples (117) Business (23) Family (69) Friends (13) Other (17)
4
Everyone

By on Jul 20, 2019

5
Everyone

By on Jul 1, 2019

2
Everyone

By on Jun 17, 2019

4
Partner Couples

I liked how friendly and eager the staff was to help if you needed it. The facility itself was so nice. We had a gorgeous view of the Little Descutes River and loved sitting on the balcony watching the ducks. Having a choice of an indoor and an outdoor pool was extra nice. And the breakfast was delicious.

By on Jun 16, 2019

3
Everyone

By on Jun 16, 2019

2
Families

4:00 check in seems a bit late, and we still had to wait for a room. Rooms look tired and need updating, or a though cleaing, including carpet (are very stained). Had to wipe off chairs on the patio, were very dirty. Never got a room cleaning, and had left several times during the day.

By on Jun 11, 2019

3
Everyone

By on Jun 11, 2019

4
Everyone

By on May 17, 2019

1
Families

Check in was smooth, the breakfast was horrible..not much selection, rooms are very outdated, in-room coffee wasn't restocked after 1st night, garbage wasn't emptied

By on Apr 15, 2019

5
Everyone

Easy parking. Nice location. Big suites but lighting in room could be better.

By on Apr 15, 2019

Shilo Inn Suites Hotel - Bend

3105 O.B. Riley Road, Bend, OR 97701
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.