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Homewood Suites New York/Midtown Manhattan Times Square

3.5 star property
Hotel with free breakfast, a short walk to Madison Square Garden

Choose dates to view prices

Photo gallery for Homewood Suites New York/Midtown Manhattan Times Square

Studio, 2 Queen Beds, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace
Reception
Restaurant
Reception
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Gym
  • Laundry
  • 24/7 front desk
  • Kitchen

Explore the area

Map
312 West 37th Street, New York, NY, 10018
  • Madison Square Garden
    ‪5 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

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Room options

View all photos for Studio, 1 King Bed, Balcony (Efficiency)

Studio, 1 King Bed, Balcony (Efficiency) | 1 bedroom, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Balcony (Efficiency)

9.0 out of 10
Wonderful
(2 reviews)
  • 295 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Studio, 1 King Bed, Non Smoking (Clean Air)

Premium Studio, 1 King Bed, Non Smoking (Clean Air) | 1 bedroom, in-room safe, desk, laptop workspace

Premium Studio, 1 King Bed, Non Smoking (Clean Air)

7.8 out of 10
Good
(20 reviews)
  • 295 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View (Efficiency)

1 bedroom, in-room safe, desk, laptop workspace

Studio, 1 King Bed, City View (Efficiency)

8.8 out of 10
Excellent
(3 reviews)
  • 295 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds with Sofa Bed

1 bedroom, in-room safe, desk, laptop workspace

Studio, 2 Queen Beds with Sofa Bed

9.0 out of 10
Wonderful
(26 reviews)
  • 410 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Studio, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

7.0 out of 10
Good
(8 reviews)
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Hearing)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking (Efficiency)

1 bedroom, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking (Efficiency)

9.0 out of 10
Wonderful
(16 reviews)
  • 295 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite Efficiency, 1 Kind Bed, Accessible (Mobility & Hearing, Roll-in Shower)

View from room

Studio Suite Efficiency, 1 Kind Bed, Accessible (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Studio, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

8.6 out of 10
Excellent
(18 reviews)
  • 310 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Studio, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(8 reviews)
  • 310 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Efficiency)

1 bedroom, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed, Non Smoking (Efficiency)

8.8 out of 10
Excellent
(132 reviews)
  • 290 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

New York

Located in Manhattan, Homewood Suites New York/Midtown Manhattan Times Square is within a 10-minute walk of popular sights such as Madison Square Garden and Times Square. This 3.5-star hotel has 293 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a gym.

What's nearby

  • Madison Square Garden - 5 min walk - 0.3 miles
  • Times Square - 6 min walk - 0.4 miles
  • Broadway - 8 min walk - 0.5 miles
  • Empire State Building - 14 min walk - 0.8 miles
  • Grand Central Terminal - 16 min walk - 0.9 miles

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 4 min walk
  • Penn Station - 8 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪Angelina Bakery NYC - ‬2 min walk
  • ‪2 Bros Pizza - ‬2 min walk
  • ‪Essen - ‬2 min walk
  • ‪The Houndstooth Pub - ‬2 min walk
  • ‪Chef Yu - ‬2 min walk

About this property

Homewood Suites New York/Midtown Manhattan Times Square

Hotel with free breakfast, a short walk to Madison Square Garden
Homewood Suites New York/Midtown Manhattan Times Square offers a gym, a rooftop terrace, and free WiFi in public areas. Transportation is made easy with limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Kitchens, sitting areas, and refrigerators are also standard. Housekeeping is available once per stay.
Recreational amenities at the hotel include a fitness center.

Languages

Chinese (Mandarin), English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available from 6:00 AM to 11:00 PM (USD 55 per day)
  • Limo/town car service

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:30 AM
  • Free manager's reception (select days)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,050 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2014
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Dogs and cats only
  • 2 total (35 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: USD 55.00 per day (200 ft away; open 6:00 AM to 11:00 PM)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No alcohol is served at Homewood Suites New York/Midtown Manhattan Times Square.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Manhattan Times Square Aparthotel
Homewood Suites New York/Midtown Manhattan Times Square Hotel
Homewood Suites York/Midtown
Homewood Suites New York/Midtown Manhattan Times Square Hotel
Homewood Suites New York/Midtown Manhattan Times Square New York

Frequently asked questions

Is free cancellation available at Homewood Suites New York/Midtown Manhattan Times Square?

Homewood Suites New York/Midtown Manhattan Times Square provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Homewood Suites New York/Midtown Manhattan Times Square?

As of Jun 28, 2025, prices found for a 1-night stay for 2 adults at Homewood Suites New York/Midtown Manhattan Times Square on Jul 20, 2025 start from $179.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Homewood Suites New York/Midtown Manhattan Times Square?

This hotel is situated in Manhattan within a 10-minute walk of Madison Square Garden, Times Square, and Broadway. You'll also find 5th Avenue and Bryant Park less than a mile away.

Is parking available on site at Homewood Suites New York/Midtown Manhattan Times Square?

Yes, there is electric car charging available.

Does Homewood Suites New York/Midtown Manhattan Times Square have a casino?

No, Homewood Suites New York/Midtown Manhattan Times Square doesn't have a casino.

Will I find an indoor pool at Homewood Suites New York/Midtown Manhattan Times Square?

No, there is no indoor pool at this hotel.

Is Homewood Suites New York/Midtown Manhattan Times Square good for couples?

Couples staying at this hotel will appreciate amenities like a kitchen and free Internet access as well as free breakfast.

Are there hot tubs at Homewood Suites New York/Midtown Manhattan Times Square?

No, this hotel doesn't have a spa tub.

Does Homewood Suites New York/Midtown Manhattan Times Square have a restaurant that serves breakfast?

Homewood Suites New York/Midtown Manhattan Times Square offers free on-the-go breakfast each morning though there is no restaurant.

Will Homewood Suites New York/Midtown Manhattan Times Square allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Homewood Suites New York/Midtown Manhattan Times Square for a fee of USD 50 per accommodation, per stay. A deposit of USD 100 per stay is collected.

Does Homewood Suites New York/Midtown Manhattan Times Square have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Homewood Suites New York/Midtown Manhattan Times Square?

The closest major airport to Homewood Suites New York/Midtown Manhattan Times Square is LaGuardia Airport (LGA), which is 9.4 mi away (39 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 11.4 mi away (16-minute drive).

Are there rooms with balconies at Homewood Suites New York/Midtown Manhattan Times Square?

Yes, some guestrooms at Homewood Suites New York/Midtown Manhattan Times Square offer a furnished balcony and may feature city views.

Homewood Suites New York/Midtown Manhattan Times Square Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 722 out of 1208 reviews
Rating 8 - Good. 340 out of 1208 reviews
Rating 6 - Okay. 101 out of 1208 reviews
Rating 4 - Poor. 33 out of 1208 reviews
Rating 2 - Terrible. 12 out of 1208 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Omar

Stayed 1 night in May 2025

10/10 Excellent

THAO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Stayed 4 nights in Mar 2025

10/10 Excellent

Roger Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our visit greatly
Stayed 5 nights in Mar 2025

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is exceptional, and incredibly customer service-oriented. Hats off to GiGi in particular, who made it easy for us to make unexpected changes to our reservation, and truly made my day with her helpful and friendly approach. The rooms are clean and well-appointed for making your stay comfortable (Wood floors! Extra towel hooks! Mini kitchen with cookware! Large desk!), and the location is near lots of trains and walking distance from Broadway. Perfect for any vacation!
Stayed 3 nights in Mar 2025

6/10 Okay

Carolanne

Traveled with group

Mostly great!

Hotel is very nice. We had a suite for my sister, daughter and two nieces. It was very spacious. The check in was a nightmare. The Indian woman at the desk was very very rude and dismissive. Said the room wasn’t ready then told us to wait in the lobby. I asked for waters while we waited. She asked if I was a Hilton Honor member. I said no. She gave me 2 waters! There are 5 in my group! We waited 35 minutes for the room. No apology no upgrade and certainly no water. The next morning we came to ask to leave our bags, and the hotel manager was very lovely and asked if she could give us points. My niece is a member and happily accepted. They held our bags all day and then let us use the bathroom before we left! Overall a good experience. I would say maybe tell the Indian woman at the check in that customer service isn’t really her line of work.
Stayed 1 night in Mar 2025

10/10 Excellent

Xin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 3 nights in Mar 2025

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Great breakfast. Large rooms, especially for NYC! Would highly recommend.
Stayed 5 nights in Mar 2025

8/10 Good

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean stay.
Stayed 3 nights in Mar 2025

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Extremely Well placed for sightseeing the whole of New York. If you don’t mind walking you can access everything from Central Park to the south of the island on foot. Close to the Hudson River for the man made beaches, high line walk or the food hall in the piers.
Stayed 7 nights in Mar 2025

4/10 Poor

Alejandro

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Dirty sheets dirty fold out couch drug users outside as well as homeless sleeping on sidewalks outside hotel. Not safe.
Stayed 1 night in Mar 2025

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great space

Amazing and roomy for nyc
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Stayed 2 nights in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious
Stayed 3 nights in Jan 2025

8/10 Good

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
My stays in Homewood suites was good ,what have to improve customer service. People who do the check in should take customer service classes do not welcome you to the hotel with the very uncomfortable annoying faces do not explain anything about hotel the people who work a the breakfast in the morning are more attentive to customers the breakfast is good the rest the rooms are well stays close to times square walk many sites to eat you have Madison square gardens 5 minutes close and train station nearby and good location
Stayed 3 nights in Mar 2025

10/10 Excellent

Eunice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 4 nights in Mar 2025

10/10 Excellent

Virgil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute best thing about this hotel was the staff! They were all super helpful and kind! The room I stayed in had a king bed and a sofa bed, and while the bed was comfortable the sofa bed was unbearable. The room itself was clean, comfortable, and spacious as was the rest of the hotel! The hotel serves complimentary breakfast, coffee, and tea which is always a plus. They also give everyone free delivery on grubhub if you want to eat in! The only downside about the hotel is the location, there's barely any space to unload and load your luggage outside. However that's not on the hotel, that's just New York! Overall my stay here was a 9/10!
Stayed 5 nights in Mar 2025

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

precious

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, Great service, and clean rooms

Homewood Suites was very clean. The room were nice and there was not a long wait for elevators. They gave you $20 if you booked a suite for the suite shop which was a nice touch. Check in and check out was fast. Breakfast was provided and it was nice. The hotel was within walking distance of Time Square. I would stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My hotel stay was very nice the staff was very friendly the continental breakfast was very nice however there is no bar for the adults for the evening.
Stayed 2 nights in Mar 2025

8/10 Good

Alexis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always great to be in the city and walking distance to musicals and plays. The rooms are small, so if you’re travelling in a large group be ready to squeeze in. Wish housekeeping was every day but it’s only every other day. Overall it’s a great option.
Stayed 4 nights in Mar 2025

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was outstanding and loved to be able to get coffee/hot cocoa 24 hours a day! Clean, very quiet and didnt have to wait long for an elevator. I would definitely stay again!
Stayed 4 nights in Mar 2025

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Excellent stay, spacious rooms, breakfast was really good, and a great location.
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Great staff. Need improvements

> My stay started off great—the staff was friendly, and the hotel had a nice atmosphere. However, there were several issues that affected my experience. The room was only cleaned once during my stay, there was no shampoo or conditioner provided, and the shower door was barely hanging on. The biggest problem came on my second-to-last night when the heating system alarm went off in the middle of the night. The heater shut down, leaving the room cold. I reported it in the morning, but when I returned after a full day out, nothing had been fixed. I had to request assistance again, and a technician worked in my room for two hours, constantly coming in and out, making it impossible to rest. In the end, they moved me five floors down for my last night, but the heating didn’t work there either. Once again, I had to wait for it to be repaired. To add to the frustration, the new room also lacked shampoo and conditioner, had no blackout curtains (so I had to sleep with the building lights shining in), and didn’t have enough towels. I understand that the hotel was fully booked, and the staff was doing their best under pressure—they were always kind and professional. However, the maintenance and housekeeping issues really need improvement. I hope management takes this feedback into account because the hotel has great potential.
Stayed 5 nights in Mar 2025

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