Great hotel in a perfect location. The staff was the best part of the experience! Stephanie, Wayne, and the rest of the crew were amazing! Check-in/check-out staff were stellar, and we were greeted each day as we came and went. Staff gave excellent recommendations for restaurants, etc. And great rooftop restaurant/bar and Happy Hour. Would definitely recommend!
great stay. would come again and would recommend to people with dogs
This property was a great central location to stay for site seeing.
The staff is deligtful. The location is central and convienant. The rooms are specious and clean and beds are comfortable. The bathroom has a single sink and floor to ceiling glass enclosed shower, but no tub. Nice tile floors. This is a more eclectic artsy boutique hotel. It smells of incense. The hotel is fairly dark with an avant garde vibe. Two great restaurants on site. One on the roof. Both casual with good food!
At check in we were placed on a regular room (we booked and prepaid for a suite) without being told. Upon walking into the room and noticing the mistake I called down to the front desk and was informed that they did not have any suites available, but that they would have a manager adjust the price (the suite that we had prepaid was $500/night and the regular room rate was about $220/night) the next morning. On check out two days later the rate had not been adjusted but I was assured by the staff member at the front desk that she would have a manager handle it and call me when it was complete. Three days later and no confirmation call or adjustment to my credit card account I called and left a message for the hotel manager which has still not been returned. This is a lovely hotel and it is well located, but the handling of this situation is inexcusable.
Great room and service. The room was larger than expected, staff very friendly. Hotel has a great feel.
Great stay. Upgraded us for anniversary which was very nice of them.
Clean, did not smell stuffy like a hotel, nice shower with great water pressure, staff was so nice and helpful
stay was great. location is awesome. very friendly attentive staff. good place to stay.
Stylish and clean rooms, spacious for NYC. High end bathroom and shower. Central location.
Ambiance and candle scent were great. Excellent rooftop bar!
Our stay at your Hotel was a wonderful experience. To be honest, I have been many times in NY, but was never completely satisfied until now. The combination of your hotel, the places we visited and the work out I did, walking 10 miles a day, (which made me lose weight, lol) made it the perfect NYC experience!!! All I can say about the hotel is that it was absolutely ”PERFECT “, we had an incredible time . ALL the staff , Tayler the manager, Sydney and all the good guys at the front door and entrance were so friendly. I travel a lot, all over the world, and I have never encountered such a friendly crew ! Thank you for making our stay in NY the best so far. Will certainly come back to The Refinery.
Clean, spacious, hip rooms. Good walkable location.
The front desk and concierge staff doesn’t seem to care
Love the decor. Artwork, plaid carpeting in hallway.
Perfectly appointed rooms with great attention to detail. Staff is also very friendly. Coffee bar in the morning was a nice touch.
Loved the staff, very friendly and accommodating. The room was very nice, the bed was plush and super comfortable. We also enjoyed the rooftop bar. Great music and atmosphere. The restaurants have great food. I thought the room could be a little cleaner, given the dark walls and floors, it’s easier to notice accumulated dust on walls and floor edges. Overall we were extremely happy with the hotel. We would definitely stay there again.
Only thing we could’ve used were some luggage valets (fold up ones) so we could set our luggage somewhere.
Beautiful hotel and location. But when we checked in, they didn't have the upgraded room we had reserved. They offered us coupons for food and drink in exchange, but we paid for a suite and wanted to get what we paid for. In the end, we were comped the last night's stay. Despite this glitch, we would recommend this hotel.
Located in Manhattan, Refinery Hotel is next to popular attractions like 5th Avenue and Bryant Park. This 197-room, 5-star hotel has conveniences like free in-room WiFi, a gym, and a rooftop terrace.
Enjoy a bite to eat at Parker and Quinn, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning off right with full breakfast served for a fee.
Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds are dressed in Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and free newspapers are also standard.
Guests staying at Refinery Hotel enjoy a gym, a rooftop terrace, and free WiFi in public areas. Onsite parking is offered for a fee. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include express check-in, express check-out, and free newspapers.
Great hotel in a perfect location. The staff was the best part of the experience! Stephanie, Wayne, and the rest of the crew were amazing! Check-in/check-out staff were stellar, and we were greeted each day as we came and went. Staff gave excellent recommendations for restaurants, etc. And great rooftop restaurant/bar and Happy Hour. Would definitely recommend!
great stay. would come again and would recommend to people with dogs
This property was a great central location to stay for site seeing.
The staff is deligtful. The location is central and convienant. The rooms are specious and clean and beds are comfortable. The bathroom has a single sink and floor to ceiling glass enclosed shower, but no tub. Nice tile floors. This is a more eclectic artsy boutique hotel. It smells of incense. The hotel is fairly dark with an avant garde vibe. Two great restaurants on site. One on the roof. Both casual with good food!
At check in we were placed on a regular room (we booked and prepaid for a suite) without being told. Upon walking into the room and noticing the mistake I called down to the front desk and was informed that they did not have any suites available, but that they would have a manager adjust the price (the suite that we had prepaid was $500/night and the regular room rate was about $220/night) the next morning. On check out two days later the rate had not been adjusted but I was assured by the staff member at the front desk that she would have a manager handle it and call me when it was complete. Three days later and no confirmation call or adjustment to my credit card account I called and left a message for the hotel manager which has still not been returned. This is a lovely hotel and it is well located, but the handling of this situation is inexcusable.
Great room and service. The room was larger than expected, staff very friendly. Hotel has a great feel.
Great stay. Upgraded us for anniversary which was very nice of them.
Clean, did not smell stuffy like a hotel, nice shower with great water pressure, staff was so nice and helpful
stay was great. location is awesome. very friendly attentive staff. good place to stay.
Thank you for the great rating and wonderful feedback! We look forward to your next visit.