2/10 Terrible
Allen
Business traveler, Traveled with partner
Jul 22, 2025
Disliked: Staff & service, amenities, property conditions & facilities
The property had three towers with two banks of elevators, six in tower one and six in tower three. When we arrived they sent us to tower three. One elevator was partially working, there were no lights and it rejected my card four times before it went through. They shut the elevator down later that day, leaving only the tower one bank. That bank had only four of its six elevators working for a building with three towers. The next day, they got one elevator in tower three partially working again, but I didn't take it because a man said that he had been stuck in it for twenty minutes. Throughout most of the stay, only five of twelve elevators worked and one kept braking down. As a result when you tried to go up, the elevator would stop at nearly every floor. They were small, as if built a century ago, so we often had to let it go due to overcrowding. The valle service cost 25 dollars a day, and they took, 30 to 40 minutes to get your car, making me late for two meetings. Our room was listed as non-smoking but someone had clearly been smoking before our arrival. The took a $95 resort fee but did not disclose it upfront. This place gives Hilton a bad name.
Allen
Stayed 3 nights in Jul 2025