We had a problem with the A/C in room #323, It was too warm. We asked to have it looked at. We were away from our room all day and no one looked at it. We got back and we contacted you guys again at the phone number provided. The desk guy came up and looked at it and did nothing more than mess with the thermostat, which we had already tried. It still did not work. He told us he was going to move us to #422. We had a dinner reservation so he said he would check to make sure the A/C worked in that room while we were gone. We came back at least 1.5 hours later. That room was warmer than room #323. Obviously he had not checked to make sure it was an improvement. So he contacted management about moving us to another room and we moved, again, to room #205. Finally, the room was cooled and the A/C was working. He showed no initiative to help us without us constantly controlling the situation. He never helped us make the 2 moves by providing a luggage cart or any other solutions. We felt as though he was trying to make the issue "go away" for him and was not concerned about solving the problem for us. On a positive note, the Valet, Cain, was very friendly and helpful to us, even called us by name when we dropped off or picked up our car from the valet service.