Staff was great, but room conditions were horrible bed was completely a concrete patio. Horrible nights of sleep everything was closed for amenities. Would not stay again
loved our stay at the graduate! we chose to stay here instead of other more expensive hotels in the area, because we got so much more space and just as much style for way less money. everything felt safe during the pandemic, we loved the decor, and the staff were awesome. will definitely stay there again.
Great staff, comfortable rooms, and just the right mix of services.
We had a beautiful 10th floor view. Our beds were super comfortable and the shower was great. Actual separate shampoo and conditioner! Rum hand and body smelled amazing. Despite being directly across from the elevator, our room was very quiet too.
This place is different......roomy but poorly laid out. Bathroom had no shelf of counter space. Bedroom was large but had no desk or chair. Coffee making machine was good. We will never stay there again.
Location, decor, customer service. Great valet service, on site restaurant and bar. Nice atmosphere!
Fun theme - the property is a remodel ... Done OK....
Unique property--great location and amenities. Love the roof top bar. Love the fun rec area. Comfortable and inviting.
walking distance close to downtown. safe, clean area.
Good location. Check-in went well. But check-out was a disaster. Someone "in the back office" changed our reservation from prepaid Orbitz to pay at checkout Expedia. AND put some other person's credit card on our account. So at checkout they put over $260 on our MasterCard, which should have been about $11 for incidentals. Now I get to monitor my MasterCard account for days, hoping that the credit they say they put on my card to fix their mistake really happens. On the Hotel: the roof deck was closed. I can see that the pool was not open in March, but the roof deck should have been open. And the lovely sliding shower doors in our room would not stay shut, so water went all over the bathroom when showering. And there was no light in the closet, and no extra bed pillows. 3 pillows were not enough for 2 people.
Very small area to pull in for check in it valet, cars in the street awaiting turn to pull in
Great location, friendly staff. Dog friendly! Bar area was fun in the evening. Only con, I prepaid through my orbitz booking and they charged me again on the card I left for incidentals at check in. Still waiting for the funds to be credited back
Disappointed. Not what I expected for the price. I think the most disappointing aspect was the bar/lounge. The employees were wonderful -Sean and Emily (a.k.a. Yanna). The food was terrible. Not to mention no gluten free or allergen free menu items. Parking was the next issue. Park on the street - the attendant did mention the crime as he was selling us on valet parking. Could of had a better experience.
Located in Downtown Richmond, Graduate Richmond is within a 10-minute walk of popular sights such as VCU Institute for Contemporary Art and Altria Theater. This 205-room, 4-star hotel has a 24-hour fitness center along with free in-room WiFi and a rooftop terrace.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a rooftop bar. Continental breakfast is offered for a fee each morning from 6 AM to 10:00 AM.
All 205 air-conditioned rooms feature iPod docks, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Laptop-compatible safes, phones, and ironing boards are also standard.
Graduate Richmond offers a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 26 per day. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, a terrace, and a ballroom.
Staff was great, but room conditions were horrible bed was completely a concrete patio. Horrible nights of sleep everything was closed for amenities. Would not stay again
Thanks for your feedback
loved our stay at the graduate! we chose to stay here instead of other more expensive hotels in the area, because we got so much more space and just as much style for way less money. everything felt safe during the pandemic, we loved the decor, and the staff were awesome. will definitely stay there again.
Great!!! Thanks for your feedback!!!
Thanks for staying wit us
Great staff, comfortable rooms, and just the right mix of services.
Thank you for your kind words! We hope to see you again next time you are in Richmond!
Thank you so much for your review!
We had a beautiful 10th floor view. Our beds were super comfortable and the shower was great. Actual separate shampoo and conditioner! Rum hand and body smelled amazing. Despite being directly across from the elevator, our room was very quiet too.
Thank you so much for your review! We look forward to seeing you again in the future!
This place is different......roomy but poorly laid out. Bathroom had no shelf of counter space. Bedroom was large but had no desk or chair. Coffee making machine was good. We will never stay there again.
Thank you for letting us know about your experience. We will address these issues right away. We certainly hope this has not turned you off to Graduate Hotels!
Thank you for your review! We hope to see you again!
Location, decor, customer service. Great valet service, on site restaurant and bar. Nice atmosphere!
We are so happy you enjoyed your stay with us. Please come again soon!
Thanks for your feed back!