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Hilton Garden Inn Virginia Beach Oceanfront

3.0 star property
Salt air and indoor pool, near Neptune Statue

Choose dates to view prices

Photo gallery for Hilton Garden Inn Virginia Beach Oceanfront

Meeting facility
Meeting facility
Terrace/patio
Exterior
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pool

Explore the area

View in a map
3315 Atlantic Avenue, Virginia Beach, VA, 23451
  • Place, Virginia Beach Boardwalk
    ‪1 min walk‬
  • Place, Pacific Avenue
    ‪2 min walk‬
  • Place, Neptune Statue
    ‪3 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(35 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

42-inch flat-screen TV with premium channels, TV, pay movies

Room, 1 King Bed, Oceanfront

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Oversized Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Oversized Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | View from room

Oversized Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 500 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Oceanfront

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Oceanfront

8.6 out of 10
Excellent
(31 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(6 reviews)
  • 450 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront

42-inch flat-screen TV with premium channels, TV, pay movies

Room, 2 Queen Beds, Non Smoking, Oceanfront

  • 350 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

42-inch flat-screen TV with premium channels, TV, pay movies

Room, 1 King Bed, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

42-inch flat-screen TV with premium channels, TV, pay movies

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible

7.4 out of 10
Good
(6 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 450 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, Oceanfront

7.8 out of 10
Good
(9 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking, Oceanfront

7.6 out of 10
Good
(20 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oversized Suite, Multiple Beds, Non Smoking, Oceanfront

In-room safe, desk, laptop workspace, blackout drapes

Oversized Suite, Multiple Beds, Non Smoking, Oceanfront

9.0 out of 10
Wonderful
(4 reviews)
  • 450 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Oversized Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Oversized Suite, Multiple Beds, Accessible, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 450 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Oversized Suite, Multiple Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Oversized Suite, Multiple Beds, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 450 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Oceanfront (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Oceanfront (Drinks & Snacks)

  • 350 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Oceanfront (Drinks & Snacks)

9.0 out of 10
Wonderful
(4 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
  • Breakfast included
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7.8 out of 10, Good, 1,005 reviews
$109 nightly
The price is $125
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Total with taxes and fees
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About the neighborhood

Virginia Beach

Located in Northeast Virginia Beach, Hilton Garden Inn Virginia Beach Oceanfront is adjacent to Virginia Beach Boardwalk and within a 5-minute walk of other popular sights like Neptune Statue. This 167-room, 3-star hotel has conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Virginia Beach Boardwalk - 1 min walk - 0.1 miles
  • Neptune's Park - 1 min walk - 0.1 miles
  • Pacific Avenue - 2 min walk - 0.1 miles
  • Neptune Statue - 3 min walk - 0.2 miles
  • Virginia Beach Fishing Pier - 7 min drive - 1.7 miles

Getting around

  • Virginia Beach Station - 2 min drive
  • Norfolk Intl. Airport (ORF) - 23 min drive

Restaurants

  • ‪Catch 31 Fish House and Bar - ‬3 min walk
  • ‪Pocahontas Pancake House - ‬3 min walk
  • ‪The Atlantic - ‬5 min walk
  • ‪Dough Boys California Pizza - ‬1 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Hilton Garden Inn Virginia Beach Oceanfront

Salt air and indoor pool, near Neptune Statue
At Hilton Garden Inn Virginia Beach Oceanfront, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 30 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include meeting rooms, conference space, and a seasonal outdoor pool.
42-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Furnished balconies, MP3 docks, and microwaves are also standard.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Breakfast included
  • Pet friendly
  • Free WiFi
9.4 out of 10, Exceptional, 2,137 reviews
$111 nightly
The price is $130
Dec 1 - Dec 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Covered self parking on site (USD 25 per night)
  • Uncovered valet parking on site (USD 30 per night; includes in/out privileges)
  • Uncovered extended parking on site (USD 25 per night)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15.95 for adults and USD 8.95 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Lager Heads
  • The Garden Grille

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 5,000 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 14 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 42-inch flat-screen TV with premium channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Up to 5 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 15.95 for adults and USD 8.95 for children
  • Covered self parking fee: USD 25 per night
  • Uncovered valet parking fee: USD 30 per night (in/out privileges)
  • Uncovered extended parking fee: USD 25 per night
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Late check-out fee: 50 percent of room rate (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Pool access available from 8:00 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Oceanfront Virginia Beach
Hilton Garden Inn Virginia Beach Oceanfront
Hilton Garden Virginia Beach Oceanfront
Virginia Beach Hilton Garden Inn Oceanfront
Hilton Garden Inn Virginia Beach Oceanfront Hotel
Hilton Garden Inn Oceanfront Hotel
Hilton Garden Inn Oceanfront
Hilton Virginia Oceanfront
Hilton Garden Inn Virginia Beach Oceanfront Hotel
Hilton Garden Inn Virginia Beach Oceanfront Virginia Beach
Hilton Garden Inn Virginia Beach Oceanfront Hotel Virginia Beach

Frequently asked questions

Is free cancellation available at Hilton Garden Inn Virginia Beach Oceanfront?

Hilton Garden Inn Virginia Beach Oceanfront provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hilton Garden Inn Virginia Beach Oceanfront?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Virginia Beach Oceanfront on Dec 21, 2025 start from $103.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hilton Garden Inn Virginia Beach Oceanfront?

This hotel is situated in Northeast Virginia Beach, just steps from Virginia Beach Boardwalk and Neptune's Park, and within a short walk of Pacific Avenue. You'll also find Neptune Statue and Old Coast Guard Station less than a mile away.

Is there parking available at Hilton Garden Inn Virginia Beach Oceanfront?

Yes, uncovered valet parking is offered for USD 30 per night with in/out privileges. Though parking is limited per unit, accessible parking is also available. You'll find a max of 1 space per unit.

Does Hilton Garden Inn Virginia Beach Oceanfront have a casino on the premises?

No, Hilton Garden Inn Virginia Beach Oceanfront doesn't have a casino.

Is there an indoor pool at Hilton Garden Inn Virginia Beach Oceanfront?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 8:00 AM and 10 PM and the seasonal pool is normally open from May until October.

Is Hilton Garden Inn Virginia Beach Oceanfront a good place to stay for couples?

This waterfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and a beachfront restaurant.

Does Hilton Garden Inn Virginia Beach Oceanfront have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hilton Garden Inn Virginia Beach Oceanfront feature a restaurant that includes a breakfast menu?

Yes, Hilton Garden Inn Virginia Beach Oceanfront has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hilton Garden Inn Virginia Beach Oceanfront allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hilton Garden Inn Virginia Beach Oceanfront for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Hilton Garden Inn Virginia Beach Oceanfront?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Hilton Garden Inn Virginia Beach Oceanfront?

The closest major airport to Hilton Garden Inn Virginia Beach Oceanfront is Norfolk Intl. Airport (ORF), which is 18.2 mi away (23 minutes by car).

Can I book a room with a balcony at Hilton Garden Inn Virginia Beach Oceanfront?

Yes, every guestroom at Hilton Garden Inn Virginia Beach Oceanfront comes with a furnished balcony with some featuring ocean views.

Hilton Garden Inn Virginia Beach Oceanfront Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 507 out of 1010 reviews
Rating 8 - Good. 269 out of 1010 reviews
Rating 6 - Okay. 110 out of 1010 reviews
Rating 4 - Poor. 68 out of 1010 reviews
Rating 2 - Terrible. 56 out of 1010 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner was a little too noisy.This is a great stay if you are visiting Virginia Beach.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness

Troublesome Stay

Computer systems were down when we arrived. While not completely in their hands, it wasn't pleasant for us either. After a 9 hour drive we had to wait another 3 hours with two children just to start the process of checking in. It took another 30 minutes to get us into a room. For almost the entirety of our stay only one elevator was working (fixed on the last day/night). While they did allow us to use the staff elevator, it let us out next to the garbage area which was less than ideal albeit faster. It took over an hour to get our car from valet one night and the next morning it took so long we took the keys and got the car ourselves. Housekeeping was strange, the first two days they did not come until the afternoon. The third day the employee woke up the kids when she knocked to clean. The hotel itself was clean, though the pool wasn't. Beds left a lot to be desired in terms of comfort. And the force needed to open the balcony doors is not for the feeble traveler. All in all, the stay left a lot to be desired. Probably wouldnt stay at this location again.
Stayed 5 nights in Aug 2025

4/10 Poor

elmer

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Ocean front,nice view
Stayed 3 nights in Aug 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was beautiful, comfortable, and clean. My husband stated that the next time we come to Virginia Beach, we must stay at this hotel.
Stayed 1 night in Aug 2025

8/10 Good

Regan

Liked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great spot. It was clean and well taken care of.
Stayed 1 night in Aug 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Jun 2025

10/10 Excellent

Genetta, washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel for the 4th of July. It never disappoints. Love the ocean view rooms, steps away from the beach, restaurant on site, and the valet parking. The staff is professional. Rooms always comfortable and clean.
Stayed 2 nights in Jul 2025

8/10 Good

Josephine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quiet and we were able to get around virginia beach easily
Stayed 3 nights in Aug 2025

6/10 Okay

Matthew

Stayed 4 nights in Aug 2025

8/10 Good

Robert

Stayed 1 night in Aug 2025

8/10 Good

DONALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Aug 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Hotel was great for last minute accommodations with pet friendly access.
Stayed 5 nights in Aug 2025

8/10 Good

John

Stayed 4 nights in Jun 2025

4/10 Poor

Sharayu

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathrooms were not cleaned daily. Air conditioning was broken in lobby. Front desk, staff was not friendly or helpful. It’s located in a very convenient location close to the beach.
Stayed 3 nights in Aug 2025

10/10 Excellent

Stacy

Stayed 3 nights in Aug 2025

8/10 Good

Lori

Liked: Staff & service, property conditions & facilities, room comfort

Pretty good stay but needs upgrades for the 💰

Had a great stay here . Deandre was amazing! Saw to our needs right away and was kind and attentive. However the housekeeping team could have done better with cleanliness. Sheets were never changed and the floor had lots of sand and grime on it , and we hadn’t even gone in the beach . Also phone didn’t work and was never replaced .
Stayed 2 nights in Aug 2025

6/10 Okay

Kristina

Liked: Room comfort
Disliked: Staff & service
I was not happy with our service received at the restaurant the moment we got there. We got overlooked and because I was ready
Stayed 2 nights in Aug 2025

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, staff & service
Good location but improvements are needed. AC unit so loud you cant even hear the ocean even when sitting on the balcony outside! During our check-in Hilton internet went down and we couldnt check in for almost 2 hours. The lobby was filled with people waiting and we were not told information for a while. The staff also did not make any attempts to comp anything or offer co.pensatio for the inconvenience. One of the elevators was out most of the week we were there which was annoying at best. Overall I would strongly advise management to step it up.
Stayed 6 nights in Aug 2025

2/10 Terrible

Richard

Stayed 1 night in Aug 2025

8/10 Good

Mary

Stayed 5 nights in Aug 2025

4/10 Poor

Karina

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Will stay with Marriot

We stayed from from 8/10/25-8/15/25. Fromt the beginning, checking in took over 20 mins from waiting in line to getting checked in. 1 out of the 2 elevators werent working & it seems like thats a recurring issue. Room was clean & beds were soft & comfy. Hotel breakfast was pretty good too with buffet & made to order items. Lagger heads restaurant was really good also - went there twice for food & drinks. Pool was cold with no towels & not enough chairs. The pool board stats hadn't been updated since 7/13/25. Phones were also not working most of the time for internal & external calls. Some front desk associates can be a little rude. We tried staying another night to enjoy the beach but were told it was "probably booked" we had to ask if he could check to confirm but hung up after being on hold for 10 mins so we did not extend our stay. Lastly, we used valet & couldnt call them as phones were still down so i had to go down to the lobby & ask the assoc to let them know we needed our car. Valet was out & instead of leaving a message with my valet #, she told me to wait for them. After waiting for 5 mins, she leaves valet a note with someones elses valet number. She saw me waiting & was ready to leave before i stopped her & asked if she could also write my number down so I wouldn't have to wait. She paused, didnt say anything & did it but her face said a lot. This location is great, hotel is nice but needs work. Not worth what we paid.
Stayed 5 nights in Aug 2025

4/10 Poor

Rochelle

Stayed 5 nights in Aug 2025

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