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Recent guest reviews

The location is great. The carpet needs to be either cleaned or replaced. Some of the furniture is in disrepair. The in-room toiletries were a hodge-podge of brands as if the hotel was trying to clear out its stock. The rooftop deck was not ready for guests. The seating was dirty with puddles still present from a previous day's rain. Only 1 elevator was operational, which led to long wait times to go and from my room on the 20th floor. The elevators should have been fixed immediately rather than expecting guests to wait so long and pack into crowded elevators during a pandemic. It's irresponsible. The food quality at Catch 31 has diminished greatly. I had oysters, calamari and tuna. The calamari was served with tartar sauce and the tuna had barely any blackening spice. Luckily i ordered it rare, so it was still tasty. The raw oysters were the best part of the meal and the service was excellent. I have eaten many better meals at this restaurant. Lastly the breakfast buffet wasn't good. The eggs were runny, the oatmeal was watery. The buffet wasn't fully set up one morning. I had to wait for syrup and then eat a cold breakfast (the food got cold while I was waiting). I expected much better from this hotel. I splurged on this reservation thinking I was treating myself. I will psave y money and stay at Country Inn and Suites next time (or some other hotel that isn't pretending to be a 4-star hotel).

2 of the 3 elevators did not work. The 1 elevator that did work made loud clanging noises when you rode in it. The pool was not open and the dresser drawers in our room would not stay shut. They rolled open because the floor was not level.

Terrible customer service and a dirty room that smelled like cigarettes. Add that 2 out of 3 elevators were broken and had to walk up and down 24 flights of stairs to get to my room on the 12th floor each time and it was really bad.

I stayed at this hotel, the same time last year. However, during the time we had more restrictions last year, I found it to be a better time, while staying at Hilton VA Beach. We were placed in a handicap accessible room when we didn't request this... Think of all of the disabled folks that REALLY needed this room. Should I mention that with this at hand, things seemed off in the room for us. Also, the complimentary tickets which were given to us upon arrival actually states "Complimentary Breakfast/Room Service". When we tried ordering, we were told it's not valid. For that reason, why even bother printing these out with false information?! You might want to try upgrading your FULL beds to QUEEN beds, with better quality, especially for those who have more than 2 individuals staying in one room. Overall, my 2nd experience at the Hilton was not that great. Hilton is supposed to be one of the great hottest... It fell short here!

Very dated hotel.

The staff was not friendly. The hotel was not clean. It was’t dirty but simply not clean. Also only two towels for three days. No water or coffee/tea inside the room. The pool upstairs has a lot of dirt between the glass and the Infiniti pool. Must clean better.

The hotel was clean and the staff were very nice and accommodating. The hotel is short staffed, so you have to make an appointment for room cleaning, but it’s still running efficiently. Valet parking was $15/night while regular parking was $10/night in the adjacent garage; there are plenty of parking spaces. Hotel is right on the boardwalk, very excellent location. Con: the air conditioning is very loud; can hear doors banging and footsteps in rooms nearby; the elevator sounded like it was crashing or breaking glass when called; hotel doesn’t provide umbrellas nor chairs; breakfast is sparing due to COVID (so I was told); snack bar is closed for the time being; no lifeguard in rooftop pool

Nive

Room cleaning happened once during a 5 day stay. Valet ran into something with our car a few times, we believe in retaliation for reporting the first time. Keycard problems took 4/5 times getting new cards. More elevators needed, long lines waiting. No ocean view double queen rooms were available. Also I booked at $374.00 per night and was charged $407 per night onsight. Cabana/chair guys put a cabana directly in our view after placing us in the back row when we arrived at beach earlier than those placed in front of us.

Top class stay

Roof top swimming pool and location.

A used face towel was left in the bathroom, the A/C didn’t work, the carpet had stains, the room was not dusted or cleaned properly. Highly upset and would not recommend Hotel to anyone.

The hotel is in a great location. Decor is a little dated, so I can foresee a renovation hopefully in the future. The biggest disappointment was the fact that they are still following very strict covid guidelines (unnecessarily), therefore much of the nice amenities aren’t offered. Emperian Club closed, steak restaurant closed, rooftop bar has very limited hours, and the one restaurant that is still open has such strict seating, there aren’t many seats available. Very large bar; total of 6 seats on each side. Don’t even think about moving two empty seats (if you’re lucky enough to spot them as soon as someone gets up) together. The bartender does not accommodate and allow turning two “sets” of three seats into three “sets” of two seats. How does that usually work out in a hotel bar? On a positive note, I cannot say how professional and nice the manager, Sam was. He tried as best as he could with the restrictions he has to follow, but with 1. Restrictions being too tough 2. Not enough employees to staff areas (not the businesses fault). Take those federally funded weekly checks away and workers may wake up and realize they actually have to go to work. It’s happening everywhere. It makes staying in a resort not worth the room rent for staying.

The valet parking was very unorganized. This was my first impression of the hotel. One of the attendants kept his own car in the front of the valet line. They instructed ppl to just leave their keys in the car and that they would park the cars when they could. Very unsafe procedure.

The newness of it!

Liked the ocean view room . Very quite and relaxing! Staff overall did well but had to ask numerous times for the same thing. But not a big deal I would come back for sure.

Did virtual check in with digital key for 4pm. Wasn't ready at 4pm. Stood in line at check in and they told me it wouldn't be ready until 5:30pm. App said the room was ready at 5:30pm but I still had to go to the front desk to get a key. No one said sorry for the incovenience. No virtual check in or digital key even though that was what I wanted.

Atlantic Ave Virginia Beach VA

Hotel highlights

  • Steps from Virginia Beach Boardwalk and Pacific Avenue
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Northeast Virginia Beach, Hilton Virginia Beach Oceanfront is next to popular attractions like Virginia Beach Boardwalk and Pacific Avenue. This 289-room, 4-star hotel has conveniences like an outdoor pool, an indoor pool, and a 24-hour gym.


Dining

This hotel is home to a seafood restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee from 7:00 AM to 10:00 AM.


Rooms

Hilton Virginia Beach Oceanfront's 289 rooms provide MP3 docks, coffee makers, and ceiling fans. 37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, ironing boards, and desks are also available.


Property features

Hilton Virginia Beach Oceanfront features an indoor pool, an outdoor pool, and a gym. Self parking is offered for USD 10.00 per day. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a spa tub, free WiFi in public areas, and conference space.

Room options

Room, 2 Double Beds, Ocean View (High Floor)

2 Double Beds | Sleeps 4

Room, 1 King Bed, City View (High Floor)

1 King Bed | Sleeps 2

Room, 2 Double Beds, Partial Ocean View (High Floor)

2 Double Beds | Sleeps 4

Superior Room, 2 Double Beds, Partial Ocean View

2 Double Beds | Sleeps 4

Guest reviews for Hilton Virginia Beach Oceanfront

Everyone (20) Couples (15) Family (18)
3
Everyone

The location is great. The carpet needs to be either cleaned or replaced. Some of the furniture is in disrepair. The in-room toiletries were a hodge-podge of brands as if the hotel was trying to clear out its stock. The rooftop deck was not ready for guests. The seating was dirty with puddles still present from a previous day's rain. Only 1 elevator was operational, which led to long wait times to go and from my room on the 20th floor. The elevators should have been fixed immediately rather than expecting guests to wait so long and pack into crowded elevators during a pandemic. It's irresponsible. The food quality at Catch 31 has diminished greatly. I had oysters, calamari and tuna. The calamari was served with tartar sauce and the tuna had barely any blackening spice. Luckily i ordered it rare, so it was still tasty. The raw oysters were the best part of the meal and the service was excellent. I have eaten many better meals at this restaurant. Lastly the breakfast buffet wasn't good. The eggs were runny, the oatmeal was watery. The buffet wasn't fully set up one morning. I had to wait for syrup and then eat a cold breakfast (the food got cold while I was waiting). I expected much better from this hotel. I splurged on this reservation thinking I was treating myself. I will psave y money and stay at Country Inn and Suites next time (or some other hotel that isn't pretending to be a 4-star hotel).

By on Nov 16, 2021

Review comment responded on Nov 16, 2021

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

2
Family

2 of the 3 elevators did not work. The 1 elevator that did work made loud clanging noises when you rode in it. The pool was not open and the dresser drawers in our room would not stay shut. They rolled open because the floor was not level.

By on Nov 1, 2021

Review comment responded on Nov 1, 2021

Thank you for your feedback on our hotel, I do apologize that we couldn't provide you the service you deserved . Our team is resolving these issues and we hope to see you the distant future.

1
Family Partner Couples

Terrible customer service and a dirty room that smelled like cigarettes. Add that 2 out of 3 elevators were broken and had to walk up and down 24 flights of stairs to get to my room on the 12th floor each time and it was really bad.

By on Oct 24, 2021

Review comment responded on Oct 30, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

3
Family with small children

I stayed at this hotel, the same time last year. However, during the time we had more restrictions last year, I found it to be a better time, while staying at Hilton VA Beach. We were placed in a handicap accessible room when we didn't request this... Think of all of the disabled folks that REALLY needed this room. Should I mention that with this at hand, things seemed off in the room for us. Also, the complimentary tickets which were given to us upon arrival actually states "Complimentary Breakfast/Room Service". When we tried ordering, we were told it's not valid. For that reason, why even bother printing these out with false information?! You might want to try upgrading your FULL beds to QUEEN beds, with better quality, especially for those who have more than 2 individuals staying in one room. Overall, my 2nd experience at the Hilton was not that great. Hilton is supposed to be one of the great hottest... It fell short here!

By on Sep 7, 2021

Review comment responded on Sep 11, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

3
Partner Couples

Very dated hotel.

By on Aug 29, 2021

Review comment responded on Sep 11, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

2
Partner Couples

The staff was not friendly. The hotel was not clean. It was’t dirty but simply not clean. Also only two towels for three days. No water or coffee/tea inside the room. The pool upstairs has a lot of dirt between the glass and the Infiniti pool. Must clean better.

By on Aug 28, 2021

Review comment responded on Sep 17, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

5
Everyone

By on Aug 12, 2021

4
Family with small children

The hotel was clean and the staff were very nice and accommodating. The hotel is short staffed, so you have to make an appointment for room cleaning, but it’s still running efficiently. Valet parking was $15/night while regular parking was $10/night in the adjacent garage; there are plenty of parking spaces. Hotel is right on the boardwalk, very excellent location. Con: the air conditioning is very loud; can hear doors banging and footsteps in rooms nearby; the elevator sounded like it was crashing or breaking glass when called; hotel doesn’t provide umbrellas nor chairs; breakfast is sparing due to COVID (so I was told); snack bar is closed for the time being; no lifeguard in rooftop pool

By on Aug 11, 2021

Review comment responded on Aug 12, 2021

Thank you for taking a moment to share your experience. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We look forward to welcoming you back to our hotel in the not too distant future.

5
Partner Couples

Nive

By on Jul 25, 2021

Review comment responded on Sep 17, 2021

Thank you for the review, William! Come back and see us soon.

5
Everyone

By on Jul 10, 2021

Hilton Virginia Beach Oceanfront

3001 Atlantic Ave, Virginia Beach, VA 23451
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