Filthy smelled like cigarettes smoke. Door hanging off the hinge. Holes in carpet. Nothing like the pictures displayed.
The lobby smelled like car pee. The rooms we're not ready at 3pm. We had to wait an extra 15 minutes. The 1st room had a TV that didn't work and it took 20 minutes for someone to come fix it. Then I found drug paraphernalia on the floor so they switched our room which had a big hole in the wall behind the door, the bed was squeeky, the pillows were flat and there was no hot water in the morning just lukewarm. They need to work on these issues for guests to be 100 percent satisfied with their stay.
softbbed
it was quiet, staff address issues, and were helpful
It is completely run down!
Checked in...and immediately had to share our room with roaches. Not a good way to start. Needless to say....we checked out and found a different hotel.
I did not spend any nights here,when I arrive got my room the room was not clean the bathroom was very filthy so I have to room key back and left
This place was awful. The wifi didn’t work and the room phone didn’t work. It smelt like weed throughout the entire place. I was told to check if the hot water & air conditioner worked before I “settled in.” A motel 6 would have been more pleasant.
Loved my stay i was happy with everything the pool room was clean and the area peaceful im comming back again 😎
I got bad rash due to bed bugs .. never again will I stay there.
It was clean and the front desk person was very friendly
Staff was very helpful. Place was dirty, only a sheet on bed, luckily a blanket was in the closet. Heard
Love the cleanliness it also has great breakfast and a lot of different channels
Its a wonderful experience i will recommend anyone to stay here
The room were very unclean. The carpet was dirty and nasty and the bed were broken and no blanket for them were not available. The front desk clerk said she didn’t have any blankets for the bed. It was just ridiculous and shameful. I will never return back there or tell no one else about them.
Located in Central Newport News, Oyster Point Inn & Suites Newport News is within 2 miles (3 km) of sights such as Patrick Henry Mall and Hampton Roads Iceplex. This 87-room hotel has an indoor pool, free in-room WiFi, and free self parking.
Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests staying at Oyster Point Inn & Suites Newport News enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Filthy smelled like cigarettes smoke. Door hanging off the hinge. Holes in carpet. Nothing like the pictures displayed.
Hello John, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
The lobby smelled like car pee. The rooms we're not ready at 3pm. We had to wait an extra 15 minutes. The 1st room had a TV that didn't work and it took 20 minutes for someone to come fix it. Then I found drug paraphernalia on the floor so they switched our room which had a big hole in the wall behind the door, the bed was squeeky, the pillows were flat and there was no hot water in the morning just lukewarm. They need to work on these issues for guests to be 100 percent satisfied with their stay.
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
softbbed
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
it was quiet, staff address issues, and were helpful
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
It is completely run down!
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Checked in...and immediately had to share our room with roaches. Not a good way to start. Needless to say....we checked out and found a different hotel.
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
I did not spend any nights here,when I arrive got my room the room was not clean the bathroom was very filthy so I have to room key back and left
Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Hello William,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.