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Recent guest reviews

Staff was very friendly, and breakfast area was very clean and organized.

Breakfast was what I expected. I was expecting a waffle machine instead of the pancake machine which didn't make the pancakes very well.

Brighten linen and towels

Between the unsafe electrical arcing of the room light and the rat droppings on the bed in not one but two of the rooms we were showed, and the large amount of staining on furniture, I’m not sure how it could be much worse. The rooms were unclean in general. There was huge stains on the couches. One room had a broken mirror on floor two. On floor three there was a huge red stain on the carpet. There wasn’t soap either. One thing noticed off the bat is that the parking lot was empty. When not satisfied with how the rooms looked they told us that we would not get a refund. Outside doesn’t look bad. Inside needs a lot of work.

The hotel was very busy during the week which made me comfortable. Nothing crazy in the area. The stay was good. The worst things were the bed, cleanliness, pool was good until afternoon then it was like bath water. But it was ok.

Great place to stay.

Friendly staff attuned to all customer needs.

Room is extremely filthy, smelled cigarette and at least one pillow smells like urine. Spent over an hour sanitizing and cleaning the room ourselves. Terrible experience although the front desk who checked us in was very friendly and helpful. I wouldn’t recommend this room if you’re someone who wants a clean and comfortable room.

I did not like the fact that the air conditioner did not work for the three days that I was in the hotel I had to complain to the front Dess one Saturday they sent a technician up Friday they asked me to open the window on Sunday when I show the lady that the temperature still was 77 and had that cool down she told me that she’s sorry and to report it to orbit because she could not refund my money or do anything about it because it was a prepaid hotel booking

Everything was sufficient. Covid has caused such restrictions.

Best Western Plus was very clean the people are very nice and I would stay there again

Work stuff was good ..but some people next rooms war to noise after 11 pm .. sorry but was with family

I've stayed in serveral Best Western Plus in other states, but the one here in Newport News was very disappointing. The staff seems as if they were unhappy; there was no greeting uponed check-in, no one smile, and last but not least I handed my ID and card for payment to the gentlemen and I had my had out to receive it back and he put it on the counter. (not nice at all) The towels are very cheap, they did not dry me off after showering at all. I will not stay at this property when I come to visit my family in the future.

The property is new and the the rooms are spacious and clean.

The customer service was pretty bad, I had staying there there many times and the last expirience with the front service desk agent was so annoying!

Very clean, comfortable, spacious, great breakfast, friendly helpful staff

The mattress was not very comfortable, but overall it was a good experience.

Operations Dr Newport News VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Located in Central Newport News within a mile (2 km) of Patrick Henry Mall, Best Western Plus Newport News Inn & Suites is within a few miles (5 km) of Sentara Port Warwick. This 65-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is included with your stay.


Rooms

32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities.


Property features

At Best Western Plus Newport News Inn & Suites, guests have access to a gym, free WiFi in public areas, and a spa tub. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and express check-out.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds, Accessible, Bathtub (with Sofabed)

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 3

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

2 Double Beds | Sleeps 5

Guest reviews for Best Western Plus Newport News Inn & Suites

Everyone (9) Couples (17) Business (13) Family (34) Other (3)
5
Family with small children

Staff was very friendly, and breakfast area was very clean and organized.

By on Jun 17, 2022

5
Partner Couples

Breakfast was what I expected. I was expecting a waffle machine instead of the pancake machine which didn't make the pancakes very well.

By on May 19, 2022

1
Everyone

By on Apr 3, 2022

4
Family Friends

Brighten linen and towels

By on Mar 14, 2022

1
Friends

Between the unsafe electrical arcing of the room light and the rat droppings on the bed in not one but two of the rooms we were showed, and the large amount of staining on furniture, I’m not sure how it could be much worse. The rooms were unclean in general. There was huge stains on the couches. One room had a broken mirror on floor two. On floor three there was a huge red stain on the carpet. There wasn’t soap either. One thing noticed off the bat is that the parking lot was empty. When not satisfied with how the rooms looked they told us that we would not get a refund. Outside doesn’t look bad. Inside needs a lot of work.

By on Feb 5, 2022

4
Family

The hotel was very busy during the week which made me comfortable. Nothing crazy in the area. The stay was good. The worst things were the bed, cleanliness, pool was good until afternoon then it was like bath water. But it was ok.

By on Aug 1, 2021

5
Everyone

By on Jul 31, 2021

5
Family

Great place to stay.

By on Jul 3, 2021

5
Business Business

Friendly staff attuned to all customer needs.

By on Jun 20, 2021

2
Family with small children

Room is extremely filthy, smelled cigarette and at least one pillow smells like urine. Spent over an hour sanitizing and cleaning the room ourselves. Terrible experience although the front desk who checked us in was very friendly and helpful. I wouldn’t recommend this room if you’re someone who wants a clean and comfortable room.

By on Jun 6, 2021

Best Western Plus Newport News Inn & Suites

500 Operations Dr, Newport News, VA 23602
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