Everything was sufficient. Covid has caused such restrictions.
Best Western Plus was very clean the people are very nice and I would stay there again
Work stuff was good ..but some people next rooms war to noise after 11 pm .. sorry but was with family
I've stayed in serveral Best Western Plus in other states, but the one here in Newport News was very disappointing. The staff seems as if they were unhappy; there was no greeting uponed check-in, no one smile, and last but not least I handed my ID and card for payment to the gentlemen and I had my had out to receive it back and he put it on the counter. (not nice at all) The towels are very cheap, they did not dry me off after showering at all. I will not stay at this property when I come to visit my family in the future.
The property is new and the the rooms are spacious and clean.
The customer service was pretty bad, I had staying there there many times and the last expirience with the front service desk agent was so annoying!
Very clean, comfortable, spacious, great breakfast, friendly helpful staff
The mattress was not very comfortable, but overall it was a good experience.
Very friendly staff. Most welcoming at check-in. Dining room attendant very friendly.
air and heat broken, shower also broken. room was so cold
Property seriously needs some maintenance and upgrade. Quality of the toiletry items are so bad or doesn’t exist. I was so glad I brought my own. Toilet doesn’t work. Shower wasn’t functioning well. Had to turn off AC at night due to huge noise it was making. Breakfast was good. Overall bad experience, should have picked another hotel in the area.
I got my room through Orbitz and paid in full. The owner tried to make me pay again and locked me out of my room. When I went down to front desk, they told me I need to pay or they won’t let me get back into my room. I showed them my paid receipt from Orbitz paid in full and then showed my bank statement of payment made. They then let me back in my room. This is the second year they did this
Nice remodeling job. Comfortable bed and very quiet. Easy check in. Would stay again
My check in experience was the best ever I have had.
Our room looked new including carpet, beds, furniture, bathroom, etc. A tell on this was our original room had a distinct chemical smell... possibly from putting in all the new materials. We asked for a change and were happy with our new room that had no smell attached to it. Terrific breakfast. Helpful staff... they found a misplaced jacket for us. :)
The hotel was nice however we found bed bug in the mattress stay away. Save yourself pay extra for a better hotel
Family Trip, Room was clean and as expected per reviews. Staff was friendly and helpful. The only complaint which is minor was we had 5 people in the room no extra bedding given we had to ask for it and everyday had to go get towels they only left 3 at a time.
we stayed here for 1 night .Breakfast was ok.Rooms were spacious and clean.Overall had a good experience!
Located in Central Newport News within a mile (2 km) of Patrick Henry Mall, Best Western Plus Newport News Inn & Suites is within a few miles (5 km) of Sentara Port Warwick. This 65-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay.
All 65 air-conditioned accommodations feature sitting areas. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
At Best Western Plus Newport News Inn & Suites, guests have access to a fitness center, a spa tub, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and express check-out.
Everything was sufficient. Covid has caused such restrictions.
Best Western Plus was very clean the people are very nice and I would stay there again
Work stuff was good ..but some people next rooms war to noise after 11 pm .. sorry but was with family
I've stayed in serveral Best Western Plus in other states, but the one here in Newport News was very disappointing. The staff seems as if they were unhappy; there was no greeting uponed check-in, no one smile, and last but not least I handed my ID and card for payment to the gentlemen and I had my had out to receive it back and he put it on the counter. (not nice at all) The towels are very cheap, they did not dry me off after showering at all. I will not stay at this property when I come to visit my family in the future.
The property is new and the the rooms are spacious and clean.
The customer service was pretty bad, I had staying there there many times and the last expirience with the front service desk agent was so annoying!
Very clean, comfortable, spacious, great breakfast, friendly helpful staff
The mattress was not very comfortable, but overall it was a good experience.
