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 Newport News •1 Room
 Newport News • 1 Room
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Best Western Plus Newport News Inn & Suites

2.5 out of 5.0
Overview Reviews Amenities & Policies
500 Operations Dr, Newport News, VA
1-844-663-2269
3.7
out of 5
Average Guest Review
See all 74 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Family
  • Couples
  • Business

Recent guest reviews

Very clean, comfortable, spacious, great breakfast, friendly helpful staff

The mattress was not very comfortable, but overall it was a good experience.

Very friendly staff. Most welcoming at check-in. Dining room attendant very friendly.

air and heat broken, shower also broken. room was so cold

Property seriously needs some maintenance and upgrade. Quality of the toiletry items are so bad or doesn’t exist. I was so glad I brought my own. Toilet doesn’t work. Shower wasn’t functioning well. Had to turn off AC at night due to huge noise it was making. Breakfast was good. Overall bad experience, should have picked another hotel in the area.

I got my room through Orbitz and paid in full. The owner tried to make me pay again and locked me out of my room. When I went down to front desk, they told me I need to pay or they won’t let me get back into my room. I showed them my paid receipt from Orbitz paid in full and then showed my bank statement of payment made. They then let me back in my room. This is the second year they did this

Nice remodeling job. Comfortable bed and very quiet. Easy check in. Would stay again

My check in experience was the best ever I have had.

Our room looked new including carpet, beds, furniture, bathroom, etc. A tell on this was our original room had a distinct chemical smell... possibly from putting in all the new materials. We asked for a change and were happy with our new room that had no smell attached to it. Terrific breakfast. Helpful staff... they found a misplaced jacket for us. :)

The hotel was nice however we found bed bug in the mattress stay away. Save yourself pay extra for a better hotel

Family Trip, Room was clean and as expected per reviews. Staff was friendly and helpful. The only complaint which is minor was we had 5 people in the room no extra bedding given we had to ask for it and everyday had to go get towels they only left 3 at a time.

we stayed here for 1 night .Breakfast was ok.Rooms were spacious and clean.Overall had a good experience!

I booked this room for 2 of my employees to stay in while in business in Newport News. The accommodations were terrific and the staff was great

It was the perfect location for my job interview. The towel art was fabulous.

The hotel was older than the pictures led you to believe. It was obvious that there was a poor attempt at remodeling. Bathroom was dirty and there was no hot water. The hotel is next to a trucking company, other than that the location was convenient for the sports event we were attending. My family would not select this Best Western again.

The BEST WESTERN PLUS Newport News Inn & Suites is an excellent facility and value. Very small problems: the hotel internet is slow and the cable TV remote control has some problems. The breakfast area can get overcrowded.

This worked and was affordable. Felt very satisfied with this Hotel and the breakfast. Didn't use the pool.

not up to BW standards. Friendly, helpful staff but the room was worn and dirty.

unfortunatley we had a smoking room and pool was very green which they closed when asked about it our room was not ready at 4:00pm and the gentleman who checked us in was rude but the cleaning staff and breakfast staff was very nice

Operations Dr Newport News VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Located in North Newport News within a mile (2 km) of Patrick Henry Mall, Best Western Plus Newport News Inn & Suites is within a few miles (5 km) of Hampton Roads Iceplex. This 65-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free continental breakfast.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

Best Western Plus Newport News Inn & Suites offers a fitness center, a spa tub, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and express check-out.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

King 1 | Sleeps 3
$68* Per night/room Nov 5 - Nov 6

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

King 1 | Sleeps 4

Suite, Multiple Beds, Accessible, Bathtub (with Sofabed)

Full 2 | Sleeps 5

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Full 2 | Sleeps 5

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 5

Guest reviews for Best Western Plus Newport News Inn & Suites

Everyone (6) Couples (16) Business (15) Family (30) Other (6)
5
Everyone

Very clean, comfortable, spacious, great breakfast, friendly helpful staff

By on Jun 28, 2019

4
Friends

The mattress was not very comfortable, but overall it was a good experience.

By , from Fulton, MD on May 10, 2019

5
Everyone

By on Apr 8, 2019

5
Families

Very friendly staff. Most welcoming at check-in. Dining room attendant very friendly.

By on Apr 1, 2019

2
Families

air and heat broken, shower also broken. room was so cold

By on Apr 1, 2019

Review comment responded on Apr 7, 2019

We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again.

2
Families

Property seriously needs some maintenance and upgrade. Quality of the toiletry items are so bad or doesn’t exist. I was so glad I brought my own. Toilet doesn’t work. Shower wasn’t functioning well. Had to turn off AC at night due to huge noise it was making. Breakfast was good. Overall bad experience, should have picked another hotel in the area.

By on Mar 3, 2019

3

tried to make me pay twice

Everyone

I got my room through Orbitz and paid in full. The owner tried to make me pay again and locked me out of my room. When I went down to front desk, they told me I need to pay or they won’t let me get back into my room. I showed them my paid receipt from Orbitz paid in full and then showed my bank statement of payment made. They then let me back in my room. This is the second year they did this

By , from pennsylvania on Jul 17, 2018

2
Everyone

Nice remodeling job. Comfortable bed and very quiet. Easy check in. Would stay again

By on Jun 26, 2018

4

inviting

Everyone

My check in experience was the best ever I have had.

By on Feb 26, 2018

5

facelift paying off

Everyone

Our room looked new including carpet, beds, furniture, bathroom, etc. A tell on this was our original room had a distinct chemical smell... possibly from putting in all the new materials. We asked for a change and were happy with our new room that had no smell attached to it. Terrific breakfast. Helpful staff... they found a misplaced jacket for us. :)

By , from Fairfax, VA on Nov 26, 2017

Best Western Plus Newport News Inn & Suites

500 Operations Dr, Newport News, VA 23602
url importing https://www.orbitz.com/Newport-News-Hotels-Best-Western-Plus-Newport-News-Inn-&-Suites.h1449274-p2.Hotel-Reviews