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Best Western Plus Newport News Inn & Suites

2.5 out of 5.0

Recent guest reviews

The hotel was nice however we found bed bug in the mattress stay away. Save yourself pay extra for a better hotel

Family Trip, Room was clean and as expected per reviews. Staff was friendly and helpful. The only complaint which is minor was we had 5 people in the room no extra bedding given we had to ask for it and everyday had to go get towels they only left 3 at a time.

we stayed here for 1 night .Breakfast was ok.Rooms were spacious and clean.Overall had a good experience!

I booked this room for 2 of my employees to stay in while in business in Newport News. The accommodations were terrific and the staff was great

It was the perfect location for my job interview. The towel art was fabulous.

The hotel was older than the pictures led you to believe. It was obvious that there was a poor attempt at remodeling. Bathroom was dirty and there was no hot water. The hotel is next to a trucking company, other than that the location was convenient for the sports event we were attending. My family would not select this Best Western again.

The BEST WESTERN PLUS Newport News Inn & Suites is an excellent facility and value. Very small problems: the hotel internet is slow and the cable TV remote control has some problems. The breakfast area can get overcrowded.

This worked and was affordable. Felt very satisfied with this Hotel and the breakfast. Didn't use the pool.

not up to BW standards. Friendly, helpful staff but the room was worn and dirty.

unfortunatley we had a smoking room and pool was very green which they closed when asked about it our room was not ready at 4:00pm and the gentleman who checked us in was rude but the cleaning staff and breakfast staff was very nice

Wife and I had a good stay; staff was very good, friendly and accommodating. Room and bed was comfortable. Breakfast was good. Location was very good; kinda off the main road and near the restaurants, mall, Walmart, Sams Club, etc. Overall a good stay. Best part of trip was spending time with our son who is in the military.

The front desk staff had horrible attitudes and were very rude!

I reserved this room for my son and his wife of three years. My son is battling leukemia and it's been a crazy year; they needed a night off to relax and get away from their two little boys (5 and 2), so I booked this room for them to just take a break, They told me the room was beautiful and clean, the staff wonderful and the restaurants nearby offered many good choices. They really enjoyed their stay and I was very pleased with the value.

My room was basically a suite with a living room. Everything was close to perfect. Remarkable value.

We went to Newport News for a family holiday get together. Turned out the room was about 5 minutes away from their house and we count have asked for a better location. So much to choose from, all within walking distance. Lots of food, shopping, you name it. The hotel was clean, the room was cozy and the staff was great from check in to check out

Came back again this year and room was really nice.

Greeted by a very friendly woman at the front desk. She seemed to really love her job. There were several families staying at this hotel, visiting their children at Christopher Newport University. The front desk woman said she loves the CNU families and has gotten to know several of them over the past year. Breakfast looked plentiful, but considering I was there with two teenagers, they did not get to partake, because they awoke at 9:30am (ending time of breakfast). Did not check out pool or exercise room, but noted they had these.

room good,bed comfortable.....bathroom clean..but ran out of hot water about 8am..daily..but food real good!pool nice hottub nice..and close to good eats...

Great service.Well kept.Awesome breafast selection.

The good: Price was within my budget. Location was good for my purposes. Room was ready at arrival time. Room was spacious. The bad: Front desk staff were nowhere to be seen, and we waited in the lobby for 5 minutes before she came rushing in. The ugly: Room was supposed to be non-smoking, but smelled very strongly of cigarette smoke. Internet access is hardwire only - no wifi anywhere in the hotel. Deadbolt on room door did not work. Shower curtain rod was damaged so curtain did not reach all the way across the bathtub. Recommend that you spend an extra $20 and get a better hotel.

500 Operations Dr Newport News VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Patrick Henry Mall, Best Western Plus Newport News Inn & Suites is within a few miles (5 km) of Hampton Roads Iceplex. This 65-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's also near Virginia Living Museum and John B. Todd Stadium.


Dining

Start your day off right with a free continental breakfast.


Rooms

Best Western Plus Newport News Inn & Suites's 65 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Other standard amenities include coffee makers, free newspapers, and free local calls.


Property features

Guests staying at Best Western Plus Newport News Inn & Suites enjoy an outdoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, a business center, and a seasonal outdoor pool.

Room options

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 6

Suite, 2 Double Beds, Smoking, Refrigerator & Microwave

Full 2 | Sleeps 6

Guest reviews for Best Western Plus Newport News Inn & Suites

Couples (16) Business (15) Family (27) Other (6)
1

weekend gateways

Couples

The hotel was nice however we found bed bug in the mattress stay away. Save yourself pay extra for a better hotel

By on Sep 15, 2015

4

family vacation

Families

Family Trip, Room was clean and as expected per reviews. Staff was friendly and helpful. The only complaint which is minor was we had 5 people in the room no extra bedding given we had to ask for it and everyday had to go get towels they only left 3 at a time.

By on Jul 31, 2015

5

nice hotel and friendly receiptionist

Families

we stayed here for 1 night .Breakfast was ok.Rooms were spacious and clean.Overall had a good experience!

By on Jul 24, 2015

5

comfortable stay

BusinessTravelers

I booked this room for 2 of my employees to stay in while in business in Newport News. The accommodations were terrific and the staff was great

By on Jun 22, 2015

4

perfect for my job interview.

BusinessTravelers

It was the perfect location for my job interview. The towel art was fabulous.

By on Apr 22, 2015

1

pictures don't tell the story

Families

The hotel was older than the pictures led you to believe. It was obvious that there was a poor attempt at remodeling. Bathroom was dirty and there was no hot water. The hotel is next to a trucking company, other than that the location was convenient for the sports event we were attending. My family would not select this Best Western again.

By on Nov 3, 2014

4

excellent value, room, staff

BusinessTravelers

The BEST WESTERN PLUS Newport News Inn & Suites is an excellent facility and value. Very small problems: the hotel internet is slow and the cable TV remote control has some problems. The breakfast area can get overcrowded.

By on Aug 16, 2014

4

hotel

Families

This worked and was affordable. Felt very satisfied with this Hotel and the breakfast. Didn't use the pool.

By on Aug 11, 2014

2

dated and dirty

BusinessTravelers

not up to BW standards. Friendly, helpful staff but the room was worn and dirty.

By on Jul 29, 2014

3

family vacation

Families

unfortunatley we had a smoking room and pool was very green which they closed when asked about it our room was not ready at 4:00pm and the gentleman who checked us in was rude but the cleaning staff and breakfast staff was very nice

By on Jul 23, 2014