Skip to main content
Beginning of main content

Comfort Suites Airport

2.5 out of 5.0

Recent guest reviews

The staff and room were fine, but the adjacent guests were a nightmare, literally! We asked for a "quiet" room away from the elevator. The staff put us on the 4th floor, away from the elevator but in the front facing the noisy traffic and surrounded by a group of noisy young people that were very disrespectful. The hotel staff had to move them to another room, but by then we had lost a half night's sleep. Next time I have to stay there for the convenience of the airport, I'll know better what to request.

Check in was quick and easy. All the hotel staff was friendly and helpful. Breakfast was good. Included scrambled eggs, two types of sausage, cereals, fruits, waffles, yogurt, and a variety of pastries. Coffee was hot and always ready.

The room was clean. The staff was very nice. It was conveniently located to a course I was taking at Denbigh Community Center.

Had a good experience, good place to stay ffffffffffffffffffffffffffffffffffffffffffffffffffffff fffffffffffffffffffffffffffffffffff

Our stay was okay except for the bed bugs in our room. The staff was nice about it moving us to another room. They gave us $3 to do our own laundry (a load of wash was $2 and a load of drying was $2). Unfortunately we had 5 loads of laundry and spent the last 3 hours of our trip doing laundry. The manager will not return our call about our complaint about the bed bugs in room 302. So again the staff was very nice and the hotel was average besides the bed bugs.

This hotel is in a great location in walking distance to restaurants and many other things near by. My husband and I were tired from traveling and it was nice to only have to walk across the parking lot for dinner. I really liked how spacious the room and especially the bathroom was. My main complaint for the hotel is that the main part and hallways of the hotel was hot. I saw on one of the thermostat's it was set at 88 degrees. But the rooms do have A/C units that the guest can control and the room was cool and felt good when we entered the room. I also found a couple of roaches in the bathroom. The selection was breakfast was great with plenty to chose from. The hot food selection was classic southern breakfast food that changed day to day. There was Belgian waffle makers and even blueberry batter. There was a good selection of cold cereal and oatmeal.

My stay was great. Staff very friendly and accommodating. Room was comfortable and clean. Would stay there again.

Everything was nice and the hotel was very clean and updated.

The hotel location was close to everything, from the airport, to restaurants to shopping. Within the Hotel, I found all was clean, neat and functioning. The staff, from the front desk to the folks preparing and serving at the Breakfast Bar couldn't 't be more courteous. It's obvious you have strong Customer Service priorities! This didn't go unnoticed or unappreciated!!! Cudos to your training personnel!

Room was nice and we slept great. Ride to airport was great. Returning to hotel was a little bit of a problem. Only one hotel staff working. We had to find a taxi and we ended up at the wrong hotel. It was a hassle but everything worked out okay. Hotel had to pay a little extra for our ride.

Great room, great location and wonderful staff. The pool was cold.

We were there for a family member to have a medical procedure. The hotel was close to the hospital, very comfortable with friendly, helpful staff. Breakfast was good with a nice variety.

Easy access off the interstate and close to shopping, etc. Good room for the price. Nice comfy bed. GREAT breakfast. Downsides - Lots of trash in the surrounding area and smokers linger near the front entrance - perhaps the smoking benches can be moved farther from the entrance? Additionally, bathroom hand't been completely cleaned - gross stuff left in the sink.

This hotel was very nice and we enjoyed our stay. It is very clean with modern accomodations and lots of perks like a free airport shuttle and wifi. This hotel has it all!! I will definitely stay here again when I visit the area.

This was an outstanding hotel even though we had very little contact with staff since our stay was short. Due to our schedule we were a late arrival and the front desk went the extra mile and let us check in early. The beds were very comfortable, the pillows excellent. Everything extremely clean -- wish we had been able to stay longer. Close to airport with shuttle available any time - perfect.

Good location, enjoyable breakfast that did change from one morning to the next, comfortable rooms, friendly and helpful staff.

An all in all excellent experience.

12570 Jefferson Ave Newport News VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Comfort Suites Airport places you within 2 miles (3 km) of Mary Immaculate Hospital and Patrick Henry Mall. This 104-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. It's near the airport and also close to Hampton Roads Iceplex.


Dining

Start your day off right with a free buffet breakfast. Savor a meal from the comfort of your room with room service.


Rooms

All 104 shared rooms feature sofa beds, microwaves, and refrigerators. Guests can expect 37-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and slippers. Coffee makers, free newspapers, and free local calls are also available.


Property features

Guests of Comfort Suites Airport have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and express check-in.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Accessible

King 1 | Sleeps 2

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Comfort Suites Airport

Everyone (4) Couples (4) Business (1) Family (7) Other (1)
2

close to airport

Everyone

The staff and room were fine, but the adjacent guests were a nightmare, literally! We asked for a "quiet" room away from the elevator. The staff put us on the 4th floor, away from the elevator but in the front facing the noisy traffic and surrounded by a group of noisy young people that were very disrespectful. The hotel staff had to move them to another room, but by then we had lost a half night's sleep. Next time I have to stay there for the convenience of the airport, I'll know better what to request.

By , from Hampton on Nov 24, 2016

5

excellent place to stay

Everyone

Check in was quick and easy. All the hotel staff was friendly and helpful. Breakfast was good. Included scrambled eggs, two types of sausage, cereals, fruits, waffles, yogurt, and a variety of pastries. Coffee was hot and always ready.

By , from Jamaica, VA on Nov 8, 2016

5
Everyone

The room was clean. The staff was very nice. It was conveniently located to a course I was taking at Denbigh Community Center.

By on Apr 20, 2016

5

good location

Everyone

Had a good experience, good place to stay ffffffffffffffffffffffffffffffffffffffffffffffffffffff fffffffffffffffffffffffffffffffffff

By , from DeWitt, Iowa on Feb 28, 2016

3

clean hotel except bed bugs

Families

Our stay was okay except for the bed bugs in our room. The staff was nice about it moving us to another room. They gave us $3 to do our own laundry (a load of wash was $2 and a load of drying was $2). Unfortunately we had 5 loads of laundry and spent the last 3 hours of our trip doing laundry. The manager will not return our call about our complaint about the bed bugs in room 302. So again the staff was very nice and the hotel was average besides the bed bugs.

By on Oct 9, 2015

4

in town for a wedding event

Couples

This hotel is in a great location in walking distance to restaurants and many other things near by. My husband and I were tired from traveling and it was nice to only have to walk across the parking lot for dinner. I really liked how spacious the room and especially the bathroom was. My main complaint for the hotel is that the main part and hallways of the hotel was hot. I saw on one of the thermostat's it was set at 88 degrees. But the rooms do have A/C units that the guest can control and the room was cool and felt good when we entered the room. I also found a couple of roaches in the bathroom. The selection was breakfast was great with plenty to chose from. The hot food selection was classic southern breakfast food that changed day to day. There was Belgian waffle makers and even blueberry batter. There was a good selection of cold cereal and oatmeal.

By on Aug 25, 2015

5

ministry trip

BusinessTravelers

My stay was great. Staff very friendly and accommodating. Room was comfortable and clean. Would stay there again.

By on Aug 2, 2015

5

great

Families

Everything was nice and the hotel was very clean and updated.

By on Mar 10, 2015

5

visiting for first time. my daughter's retirement from the air force.

Singles

The hotel location was close to everything, from the airport, to restaurants to shopping. Within the Hotel, I found all was clean, neat and functioning. The staff, from the front desk to the folks preparing and serving at the Breakfast Bar couldn't 't be more courteous. It's obvious you have strong Customer Service priorities! This didn't go unnoticed or unappreciated!!! Cudos to your training personnel!

By on Aug 10, 2014

4

good night sleep

Families

Room was nice and we slept great. Ride to airport was great. Returning to hotel was a little bit of a problem. Only one hotel staff working. We had to find a taxi and we ended up at the wrong hotel. It was a hassle but everything worked out okay. Hotel had to pay a little extra for our ride.

By on Apr 27, 2014