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Recent guest reviews

This is the second time we have stayed at the Comfort Suites Airport. I made a mistake and booked the check in date incorrectly. I had to pay for an additional night that we weren't there. It was my mistake but I wish we could have worked something out to redeem a portion of the payment. An excellent facility and I would recommend you grace their door.

It looks nice, good facilities. Housecleaning missed lots of spots.Found hair on carpet and in bathroom upon check-in, and toothpaste stuck on sink. Dried urine was on back of toilet. Asked front desk lady for a cleaning while we were gone, she said yes, came back, nothing had been done. Gave me anxiety thinking what else was not clean.

Friendly staff and accommodating. Nice armosphere.

Clean room, clean building, only problem was the man at front desk trying to stero type me..

Would not stay here again. It was fine for one night. But its an old hotel that they threw a few updated furnishings into (instead of truly renovating it). It smells old (mildew-ey) and the items in the room were covered with a layer of dust and grime. The lighting in the room was insufficient which added to the dinginess. But the staff members that we encountered were lovely.

Very friendly staff! Very nice breakfast with great selection.

The location is very convenient to the airport. The room was more than adequate with comfortable beds and more than enough pillows. I was not disturbed on the first day on town when I fell asleep for most of the day! The maid only knocked to ask if I needed anything. That was after I was already awake. The breakfast were different each day. The variety helped me to choose a healthy breakfast. Thank you for a wonderful stay!

The staff was very nice and very helpful. They treated my family well and the hotel was nice and safe. On a scale of 1 to 10 I give it a 100. Will stay there again.

Visited my daughter and new granddaughter and found the area buzzing with activities Hotel staff friendly and room was clean and comfortable.

Front lobby was musty, and hotel was generally older. It's time for a remodel. Hotel is close to shops and dinning this feature is the best part of my stay.

The staff and room were fine, but the adjacent guests were a nightmare, literally! We asked for a "quiet" room away from the elevator. The staff put us on the 4th floor, away from the elevator but in the front facing the noisy traffic and surrounded by a group of noisy young people that were very disrespectful. The hotel staff had to move them to another room, but by then we had lost a half night's sleep. Next time I have to stay there for the convenience of the airport, I'll know better what to request.

Check in was quick and easy. All the hotel staff was friendly and helpful. Breakfast was good. Included scrambled eggs, two types of sausage, cereals, fruits, waffles, yogurt, and a variety of pastries. Coffee was hot and always ready.

The room was clean. The staff was very nice. It was conveniently located to a course I was taking at Denbigh Community Center.

Had a good experience, good place to stay ffffffffffffffffffffffffffffffffffffffffffffffffffffff fffffffffffffffffffffffffffffffffff

Our stay was okay except for the bed bugs in our room. The staff was nice about it moving us to another room. They gave us $3 to do our own laundry (a load of wash was $2 and a load of drying was $2). Unfortunately we had 5 loads of laundry and spent the last 3 hours of our trip doing laundry. The manager will not return our call about our complaint about the bed bugs in room 302. So again the staff was very nice and the hotel was average besides the bed bugs.

This hotel is in a great location in walking distance to restaurants and many other things near by. My husband and I were tired from traveling and it was nice to only have to walk across the parking lot for dinner. I really liked how spacious the room and especially the bathroom was. My main complaint for the hotel is that the main part and hallways of the hotel was hot. I saw on one of the thermostat's it was set at 88 degrees. But the rooms do have A/C units that the guest can control and the room was cool and felt good when we entered the room. I also found a couple of roaches in the bathroom. The selection was breakfast was great with plenty to chose from. The hot food selection was classic southern breakfast food that changed day to day. There was Belgian waffle makers and even blueberry batter. There was a good selection of cold cereal and oatmeal.

My stay was great. Staff very friendly and accommodating. Room was comfortable and clean. Would stay there again.

Everything was nice and the hotel was very clean and updated.

Jefferson Ave Newport News VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in North Newport News, Comfort Suites Airport is within 2 miles (3 km) of sights such as Mary Immaculate Hospital and Patrick Henry Mall. This 104-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is included with your stay. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

Guests can expect to find 37-inch a flat-screen TV with cable channels and a DVD player, along with free WiFi and wired Internet. The bathroom offers hair dryers, free toiletries, and slippers. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

Guests of Comfort Suites Airport enjoy access to free WiFi in public areas, a meeting room, and a business center. There's free parking, as well as a free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include express check-in, free newspapers, and laundry facilities.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Accessible

King 1 | Sleeps 2

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Comfort Suites Airport

Everyone (10) Couples (5) Business (1) Family (13) Other (1)
5
Families Families

This is the second time we have stayed at the Comfort Suites Airport. I made a mistake and booked the check in date incorrectly. I had to pay for an additional night that we weren't there. It was my mistake but I wish we could have worked something out to redeem a portion of the payment. An excellent facility and I would recommend you grace their door.

By on Aug 22, 2019

Review comment responded on Aug 22, 2019

Thank you for taking the time to provide us with such a positive feedback & great score! We truly appreciate your patron. I have shared your comments with my staff, and they joined me in thanking you for your kind words. We take pride in our hotel, the services and accommodations we provide. We are so glad you enjoyed your stay.

3
Family with small children Families

It looks nice, good facilities. Housecleaning missed lots of spots.Found hair on carpet and in bathroom upon check-in, and toothpaste stuck on sink. Dried urine was on back of toilet. Asked front desk lady for a cleaning while we were gone, she said yes, came back, nothing had been done. Gave me anxiety thinking what else was not clean.

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I will investigate to see why these occurrences happened and will make sure it will be resolved.

5
Everyone

By on Jun 9, 2019

Review comment responded on Jun 9, 2019

Thank you very much for taking the time to provide us with such an excellent score and feedback. We are so pleased you enjoyed our accommodations and hospitality. It is always such a delight to receive a great feedback from our guests. We wish you and your family a great year and hope to see you again soon the next time you are in the area. It is always such a delight to receive a great feedback from our guests. Thank you so much for taking the time to complete our survey. We wish you and yours a very blessed year!

4
Business Business Travelers

Friendly staff and accommodating. Nice armosphere.

By on Jun 7, 2019

Review comment responded on Jun 8, 2019

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel, the services we provide, and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

4
Partner Couples

Clean room, clean building, only problem was the man at front desk trying to stero type me..

By , from Newport news, va on Apr 2, 2019

Review comment responded on Apr 4, 2019

Thank you very much for taking the time to provide us with such an excellent score and feedback. We are so pleased you enjoyed our accommodations and hospitality. It is always such a delight to receive a great feedback from our guests. We hope to see you again soon the next time you are in the area. Please call me at the hotel to discuss the "stero-type" incident you had. Thank you!

3
Families Business Business Travelers

Would not stay here again. It was fine for one night. But its an old hotel that they threw a few updated furnishings into (instead of truly renovating it). It smells old (mildew-ey) and the items in the room were covered with a layer of dust and grime. The lighting in the room was insufficient which added to the dinginess. But the staff members that we encountered were lovely.

By , from New Jersey on Feb 25, 2019

Review comment responded on Feb 28, 2019

Thank you for taking the time to inform us of your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have plans this year to start with a complete renovation of our property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Families Families

Very friendly staff! Very nice breakfast with great selection.

By on Feb 15, 2019

Review comment responded on Feb 16, 2019

Thank you very much for taking the time to provide us with such an excellent score and feedback. We are so pleased you enjoyed our accommodations and hospitality. It is always such a delight to receive a great feedback from our guests. We wish you and your family a great year and hope to see you again soon the next time you are in the area.

5
Everyone

By on Nov 4, 2018

Review comment responded on Nov 5, 2018

We are so pleased you enjoyed our accommodations and hospitality. Thank you very much for taking the time to provide us with such an excellent score and feedback. We wish you and your family a happy holiday and hope to see you again soon the next time you are in the area.

5

convenient and comfortable

Everyone

The location is very convenient to the airport. The room was more than adequate with comfortable beds and more than enough pillows. I was not disturbed on the first day on town when I fell asleep for most of the day! The maid only knocked to ask if I needed anything. That was after I was already awake. The breakfast were different each day. The variety helped me to choose a healthy breakfast. Thank you for a wonderful stay!

By , from Corfu, NY on Aug 5, 2018

Review comment responded on Aug 6, 2018

Thank you so much for your sincere review and we are so pleased to hear you had an awesome stay! Outstanding feedback encourages us to work harder to make sure every guest stay is a great one! And knowing that your stay was a great one, confirms that hard work do pay off... BTW - Bath mats are available at the front desk upon request.

5

really nice stay

Everyone

The staff was very nice and very helpful. They treated my family well and the hotel was nice and safe. On a scale of 1 to 10 I give it a 100. Will stay there again.

By , from Greensboro, NC on Nov 14, 2017

Review comment responded on Nov 16, 2017

Dear Laveeda, Thank so much for the kind words. We are thrilled that you enjoyed your stay and hope to see you again soon!

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