Everything was perfect could not have asked for a more pwrfect stay.
I thought the look of the hotel was beautiful when you first pulled up and came inside. The issue was when you went to the room, the hallway rugs were stained, the room was not cleaned like it should have been, sheets were stained, lights flickered in bathroom the list could go on. I will not be staying again during my next travels.
They treated us poorly stating that we booked through orbitz. We had unnecessary delays in check as well. We were asked to wait to check in due to computer glitche but was never called once there was resolution. After waiting about 30 min (after midnight and many hours of driving) we approached the desk and then were finally assigned a room.
Overall really nice experience. This hotel is an excellent place stay and a very good value. The only thing that could have made it better would be to include the breakfast however the price per night was really good.
Close to many amenities including the Theater. The hotel staff were pleasant. I particularly enjoyed the exercise facilities.
Front desk staff was very helpful and friendly. I felt the rates were wonderful for all the hotel has to offer and the excellent location.
This hotel was very convenient to many restaurants, the airport, and to University graduation.
The staff was friendly and inviting, the room was clean, the pool area was well kept and the workout room was pretty impressive. When I called to upgrade from a one king to double queens there was no issue what so ever which appreciated a great deal. Overall I'd recommend the hotel to anyone and I would stay there again.
I had requested a nonsmoking room which was unfortunately on a smoking hall. The room reeked of cigarette smoke. I asked to switch rooms but no more rooms were available that night. The next night we were put into a new nonsmoking room that was better. Smoking and nonsmoking rooms should be on separate floors.
The hotel rooms are clean and comfortable. The staff is friendly and courteous.
I stayed in Hilton Garden Inn for the first time for 9 nights and I did not want to leave! The hotel staff were professional, friendly and helpful and the amenities were convenient and satisfying. The microwave and refrigerator made for easy breakfasts and snacking, and I could walk to two food stores from the hotel. The location is perfect for zipping off on the interstate or traveling to shopping, restaurants and arts venues. I will stay here again, probably later this year!
Reserved two rooms for our adult sons and us to see the Monty Python musical Spamalot at the Christopher Newport University Ferguson Center. Hotel was clean, staff was friendly and helpful, it's close to shopping, dining and the University.
Clean, well set up and efficient
Dinner was great. Staff very friendly
bath room needed update but was manageable. room and furniture was very nice.
The hotel and staff were great. The movie network did not work. The breakfast buffet was great and so was the chef and waitress. But when you order in the evening thru the grill. It has my rating of being very poor and this includes the waitress. The NY strip steak which was suppose to be 8 oz. Well let me put it this way I got more meat on my quarter pounder. It was burnt, dry. At 19 dollars this is unforgiven. My daughter ordered chicken marsala . I have had chicken marsala and this was not it at 17 dollars. My grandaughter ordered chicken alfredo. She says Granma this is horrible. Our dinner was a total 50 dollars. Not worth it it by far. They need to come to Texas and learn how to cook a steak. There are alot of local resturants nearby. Great food too. There were plenty of things to do and we did alot of them.
I appreciate the hotel's great location between restaurants, airport, and shopping. The rooms were nice and clean, however every night I went to bed, I seemed to wake up with some type of bug bite. Are you aware of the hotel having any type of pest problems or bed bugs? I had never experienced a pest problem at any other hotel.
I thought everything was great. I had a very comfortable stay while i was in town visiting my husband who is in USCG school. The room was clean and the bed was comfy. It was quiet and the staff was very nice. Breakfast was good. Loved the free wi-fi
Our stay was most satisfying starting with checking in. The staff was very attentive and helpful. The room was extremely clean and comfortable and it was very quiet. Amenities were a pool, spa and exercise room which were fine except the air conditioner was out in the fitness room. I would definitely recommend this hotel and would definitely stay again.
This place is excellent...I was very pleased.
Located in Central Newport News within a 5-minute walk of Hampton Roads Iceplex, Hilton Garden Inn Newport News is within a few miles (5 km) of Patrick Henry Mall. This 122-room, 3-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
The 122 rooms have an array of amenities, including sofa beds, microwaves, and refrigerators. Guests can expect 32-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.
Guests of Hilton Garden Inn Newport News have access to an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.
Everything was perfect could not have asked for a more pwrfect stay.
I thought the look of the hotel was beautiful when you first pulled up and came inside. The issue was when you went to the room, the hallway rugs were stained, the room was not cleaned like it should have been, sheets were stained, lights flickered in bathroom the list could go on. I will not be staying again during my next travels.
They treated us poorly stating that we booked through orbitz. We had unnecessary delays in check as well. We were asked to wait to check in due to computer glitche but was never called once there was resolution. After waiting about 30 min (after midnight and many hours of driving) we approached the desk and then were finally assigned a room.
Overall really nice experience. This hotel is an excellent place stay and a very good value. The only thing that could have made it better would be to include the breakfast however the price per night was really good.
Close to many amenities including the Theater. The hotel staff were pleasant. I particularly enjoyed the exercise facilities.
Front desk staff was very helpful and friendly. I felt the rates were wonderful for all the hotel has to offer and the excellent location.
This hotel was very convenient to many restaurants, the airport, and to University graduation.
The staff was friendly and inviting, the room was clean, the pool area was well kept and the workout room was pretty impressive. When I called to upgrade from a one king to double queens there was no issue what so ever which appreciated a great deal. Overall I'd recommend the hotel to anyone and I would stay there again.
I had requested a nonsmoking room which was unfortunately on a smoking hall. The room reeked of cigarette smoke. I asked to switch rooms but no more rooms were available that night. The next night we were put into a new nonsmoking room that was better. Smoking and nonsmoking rooms should be on separate floors.
The hotel rooms are clean and comfortable. The staff is friendly and courteous.
